MP C401SP - SC670-00

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  • copier tech
    Field Supervisor

    5,000+ Posts
    • Jan 2014
    • 7934
    #1

    [Error Code] MP C401SP - SC670-00

    Hi all,

    I have MPC401 with an unrecoverable SC670.

    Wont accept a fw update.

    Tried booting up with HDD disconnected.

    I removed the refitted the controller & BICU.

    Not a bit stuck manual is not much help

    Check the connections between the controller and BCU
    • Replace the BCU for 100% failure
    • If occurrence of the error is sporadic, the firmware may need to be updated, or the controller board or PSU requires replacement

    My experience says to replace the controller but manual is saying BICU for “100% failure”
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk
    ​
    Tags: 100%, bcu, controller, error, occurrence
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 35067
      #2
      Re: MP C401SP - SC670-00

      Communication error between the controller and front panel. Check all physical connections between them. If there is a USB cable between them it could be the problem.

        Comment

        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 7934
          #3
          Re: MP C401SP - SC670-00

          Originally posted by slimslob
          Communication error between the controller and front panel. Check all physical connections between them. If there is a USB cable between them it could be the problem.
          For my error SC670 the manual states "Check the connections between the controller and BCU"

          SC672 is a communication error between the controller & panel.
          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk
          ​

            Comment

            • slot
              Trusted Tech

              250+ Posts
              • Jul 2008
              • 341
              #4
              Re: MP C401SP - SC670-00

              Not sure if this helps but on th MPC3003 you get a simulare fault due to the toner bottle try removing them and powering it up and see what you get.

                Comment

                • FrohnB
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Jul 2017
                  • 1919
                  #5
                  Re: MP C401SP - SC670-00

                  Originally posted by slot
                  Not sure if this helps but on th MPC3003 you get a simulare fault due to the toner bottle try removing them and powering it up and see what you get.
                  We have also seen this on the C307 machines. Toner all over the contacts/ toner chip. After cleaning (really well), good to go.
                  Omertà

                    Comment

                    • guitar9199
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Sep 2016
                      • 1097
                      #6
                      Re: MP C401SP - SC670-00

                      Try updating JUST the System and Engine firmware files. See if that will clear the code. If not I'd replace the Controller first...then BICU if that doesn't resolve it.

                        Comment

                        • copier tech
                          Field Supervisor

                          5,000+ Posts
                          • Jan 2014
                          • 7934
                          #7
                          Re: MP C401SP - SC670-00

                          Originally posted by guitar9199
                          Try updating JUST the System and Engine firmware files. See if that will clear the code. If not I'd replace the Controller first...then BICU if that doesn't resolve it.
                          Tried booting up without the toner in same error seen that a few times on the 306/406 this 401 is spotless inside.

                          Machine wont accept any firmware, package or romdata.
                          Let us eat, drink, and be merry, because tomorrow we may die!

                          For all your firmware & service manual needs please visit us at:

                          www.copierfirmware.co.uk - www.printerfirmware.co.uk
                          ​

                            Comment

                            • slimslob
                              Retired

                              Site Contributor
                              25,000+ Posts
                              • May 2013
                              • 35067
                              #8
                              Re: MP C401SP - SC670-00

                              Originally posted by copier tech
                              Tried booting up without the toner in same error seen that a few times on the 306/406 this 401 is spotless inside.

                              Machine wont accept any firmware, package or romdata.
                              Have you tried accessing WIM and using remote firmware.

                                Comment

                                • MitchD
                                  Trusted Tech

                                  100+ Posts
                                  • Oct 2012
                                  • 164
                                  #9
                                  Re: MP C401SP - SC670-00

                                  I remember getting a brand new 401 in that popped a sc670 during setup. We replaced the controller, bicu, op panel, HDD, and USB with no luck. Ricoh ended up giving us credit for it and we ordered a new one. I messed around with it for months off and on and never got it to work. I know this doesn't you much - Just passing along my experience with a 670 on these.

                                  You might be better off swapping out the machine rather than spend countless man hours and money on chasing a fix
                                  "Heavy music to the normal ear is nothing but a loud annoyance. Most people think of it as obnoxious, talentless music but to someone who really listens and is really in love with music knows how beautiful and amazing it can be" Tommy Rogers of Between The Buried and Me"

                                    Comment

                                    • slimslob
                                      Retired

                                      Site Contributor
                                      25,000+ Posts
                                      • May 2013
                                      • 35067
                                      #10
                                      Re: MP C401SP - SC670-00

                                      Originally posted by MitchD
                                      I remember getting a brand new 401 in that popped a sc670 during setup. We replaced the controller, bicu, op panel, HDD, and USB with no luck. Ricoh ended up giving us credit for it and we ordered a new one. I messed around with it for months off and on and never got it to work. I know this doesn't you much - Just passing along my experience with a 670 on these.

                                      You might be better off swapping out the machine rather than spend countless man hours and money on chasing a fix
                                      We have had Ricoh replace a number of out of box failures.

                                        Comment

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