ScanRouter V2.0.4.0 Network Drives

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  • jslawell
    • May 2025
    #1

    ScanRouter V2.0.4.0 Network Drives

    I have an Aficio AP3800C. ScanRouter V2.0.4.0 is installed on a Windows 2000 PC. It has been setup to save scanned documents to a network drive. I currently have 15 users setup in this fashion. When I try to set up a new destination, I no longer can see the network drives. I only see the C: drive. The current 15 users are still able to scan documents to the network drive.

    I can see the network drives from Windows Explorer.

    Any ideas?

    Thanks,

    John
    Tags: drives, network, scanrouter
    • msaeger
      Trusted Tech

      250+ Posts
      • Sep 2008
      • 333
      #2
      I think you have to install it as a service not a start up folder item for the network drives to show up.

        Comment

        • jslawell
          #3
          Install as a service

          Thanks for your response.

          I do have it installed as a service. It is also working for existing users. It just won't allow me to add new users.

            Comment

            • Captain Scott
              Trusted Tech

              100+ Posts
              • Dec 2008
              • 166
              #4
              Do you think it could be related to the account you are logging in as. Isn't there an admin account login? Just a thought may be misleading!

                Comment

                • jslawell
                  #5
                  user rights

                  the user that is logged in has admin rights to the network. I can also see the drives using windows explorer.

                    Comment

                    • fausto1981
                      IT Technician

                      100+ Posts
                      • Dec 2007
                      • 146
                      #6
                      Are you sure that you have Scan Router Pro??? not the free version because the free version only allows you to scan to a local drive. If you have the Prossional edition then you shoul be able to scan to a network drive or a mapped drive.

                      There is also a simple work around if all you have to do is to add one user.
                      I would create a batch file that moves anything from the local drive to a mapped drive on the PC. and just create a windows task to run like every 5 minutes...

                      Good Luck

                        Comment

                        • Shadow1
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Sep 2008
                          • 1642
                          #7
                          Originally posted by msaeger
                          I think you have to install it as a service not a start up folder item for the network drives to show up.
                          You got that backwards - it has to be installed as a startup not a service in order to access network drives. SR lite will hit network drives, but not on XP - Microsoft changed the underlying access protocols SR uses in order to try forcing people into buying server software.
                          73 DE W5SSJ

                            Comment

                            • jslawell
                              #8
                              Run from the Startup group

                              I uninstalled the program and re-installed it with the option to "run from startup" and I can now see the network drives.

                              Thanks for eveyones help.

                              John

                              PS.

                              I notied when I uninstalled it, I had the Lite version. But I can still see the network drives.

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