Re: Replacing hard drive MP-C2003
I still don't think your company should charge the a customer for a service manual, that is the responsibility of the dealer. You shouldn't be jacking up a bill to include a service manual just because the customer was the first sap with that model that called you for service. Do you also charge for customer training on new copiers?
I still don't think your company should charge the a customer for a service manual, that is the responsibility of the dealer. You shouldn't be jacking up a bill to include a service manual just because the customer was the first sap with that model that called you for service. Do you also charge for customer training on new copiers?
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