Replacing hard drive MP-C2003

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  • campy
    Trusted Tech

    250+ Posts
    • May 2012
    • 315

    #46
    Re: Replacing hard drive MP-C2003

    Originally posted by COPIERMAN
    you are working on copier that is not under contract. then yes they pay for service and parts. we are an independent copier company so if manual for that brand i have then no but if not and they want if fixed its part of the cost. what training mine is done by the seat of my pants. I have no dealership to call or buddy. I have been at same company for over thirty years and i am the go to guy. I have co workers who rely on me to solve problems that they cant fix. where i work my duties are the following purchaser/shipping/production/IT person/ Support for your co workers/sales and customer service.this happens when you work for a small copier company.
    I still don't think your company should charge the a customer for a service manual, that is the responsibility of the dealer. You shouldn't be jacking up a bill to include a service manual just because the customer was the first sap with that model that called you for service. Do you also charge for customer training on new copiers?

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    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22798

      #47
      Re: Replacing hard drive MP-C2003

      Originally posted by campy
      I still don't think your company should charge the a customer for a service manual, that is the responsibility of the dealer. You shouldn't be jacking up a bill to include a service manual just because the customer was the first sap with that model that called you for service. Do you also charge for customer training on new copiers?
      jeeez.. are you sure your not a female?

      it really doesn't matter what YOU think UNLESS it's your company. When I was with a deal of Epson - Xerox - Oki - KM - HP - Brother, IF my boss to a call on a unit we didn't service/sell, we WOULD charge the Customer, rolling it into service charge.

      but once you become a CONTRIBUTOR, and drop the whiny-ass 'tude.. you might see things go more your way.

      my ex wife was a bitch but she NEVER carried on like you are.

      Comment

      • slimslob
        Retired

        Site Contributor
        25,000+ Posts
        • May 2013
        • 37365

        #48
        Re: Replacing hard drive MP-C2003

        Originally posted by Phil B.
        jeeez.. are you sure your not a female?
        Sounds more like a liberal snowflake to me. Very easily butt hurt.

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22798

          #49
          Re: Replacing hard drive MP-C2003

          Originally posted by slimslob
          Sounds more like a liberal snowflake to me. Very easily butt hurt.
          And the difference between the 2 is what exactly

          I bet he has hot coco n hot pockets for din din that mommy fixed for him, and then she takes out the trash for him cuz he gets winded eating his din din.[emoji16][emoji28][emoji1787][emoji2957]

          Sent from my SM-G960U using Tapatalk

          Comment

          • Firthy
            Technician
            • Apr 2019
            • 20

            #50
            Re: Replacing hard drive MP-C2003

            Originally posted by copier tech
            We have users on here handing out red cards because they like the power lol
            To right with that! I just copped on with a cheeki lil "STFU Newbie" tag on it. Must of ruffled that lib tards feathers.
            Now watch me cop another one

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