DSm415pf Error message 36851 network scanning using VISTA

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  • 3bok3bok68
    Senior MFP Technician

    50+ Posts
    • Nov 2008
    • 56

    #1

    DSm415pf Error message 36851 network scanning using VISTA

    When I try to network scan using VISTA, an error message saying "36851" No response from the scanner appears"anyone can help to solve this problem
  • YHEL23
    Trusted Tech
    • Nov 2008
    • 146

    #2
    Hi friend,

    Try off 1st your firewall.....i have problem before after off the firewall, i can scan....good luck bro.....I'm a pinoy also base in brunei..
    DYNAMIC OFFICE SOLUTIONS

    Comment

    • 3bok3bok68
      Senior MFP Technician

      50+ Posts
      • Nov 2008
      • 56

      #3
      Thanks Bro I try that...also Im pinoy base in Saudi Arabia...you know Jerry Ogimas?Good luck bro.God bless you.
      Originally posted by YHEL23
      Hi friend,

      Try off 1st your firewall.....i have problem before after off the firewall, i can scan....good luck bro.....I'm a pinoy also base in brunei..

      Comment

      • YHEL23
        Trusted Tech
        • Nov 2008
        • 146

        #4
        Originally posted by 3bok3bok68
        Thanks Bro I try that...also Im pinoy base in Saudi Arabia...you know Jerry Ogimas?Good luck bro.God bless you.
        Hi Bro.,

        Yap i know him but his in dubai now....if you want to contact him this his # +971509202306.God Bless to Bro...

        Yhel
        DYNAMIC OFFICE SOLUTIONS

        Comment

        • 3bok3bok68
          Senior MFP Technician

          50+ Posts
          • Nov 2008
          • 56

          #5
          Thanks bro for your information about him...God Bless you too....

          Originally posted by YHEL23
          Hi Bro.,

          Yap i know him but his in dubai now....if you want to contact him this his # +971509202306.God Bless to Bro...

          Yhel

          Comment

          • YHEL23
            Trusted Tech
            • Nov 2008
            • 146

            #6
            Originally posted by 3bok3bok68
            When I try to network scan using VISTA, an error message saying "36851" No response from the scanner appears"anyone can help to solve this problem
            Hi Bro,

            What driver did you install?i I understand that they have two type of driver.XP and vista. Printer is it no problem?
            DYNAMIC OFFICE SOLUTIONS

            Comment

            • 3bok3bok68
              Senior MFP Technician

              50+ Posts
              • Nov 2008
              • 56

              #7
              Hi Yhel,
              Twain Driver Bro...I installed the latest version of twain driver.
              Originally posted by YHEL23
              Hi Bro,

              What driver did you install?i I understand that they have two type of driver.XP and vista. Printer is it no problem?

              Comment

              • Betong
                Technician
                • Dec 2009
                • 16

                #8
                hi! try to disable windows firewall and also the any anti-virus personal firewall, if it works one of the firewall is blocking the scanner software. cheers...

                Comment

                • Llama God
                  Service Manager

                  1,000+ Posts
                  • Mar 2009
                  • 1353

                  #9
                  Have you tried removing the Twain driver and scanning to folder via SMB? Sure as eggs is eggs that'll fix your problem!

                  Comment

                  • Vulkor
                    Senior Tech

                    500+ Posts
                    • Jun 2009
                    • 942

                    #10
                    Aficio 1515/1515MF/1515F Savin - 35153/515MF/3515F Gestetner DSm415/DSm415pf/DSm415f Lanier LD015/LD015f/LD015spf


                    I am pretty sure you will not be able to SCAN to folder with SMB.

                    These machine was before Vista and there is no firmware update to fix the issue.

                    Comment

                    • Llama God
                      Service Manager

                      1,000+ Posts
                      • Mar 2009
                      • 1353

                      #11
                      You may be right, I don't recall linking one of these to anything but XP or Server 2003.

                      Comment

                      • slot
                        Trusted Tech

                        250+ Posts
                        • Jul 2008
                        • 341

                        #12
                        If you are twain scanning try adding TCP port1022 into the exceptions to open up the port this may help

                        Comment

                        • Llama God
                          Service Manager

                          1,000+ Posts
                          • Mar 2009
                          • 1353

                          #13
                          Enjoying the weather Slot?!!

                          Comment

                          • slot
                            Trusted Tech

                            250+ Posts
                            • Jul 2008
                            • 341

                            #14
                            Hi Llama God the weather here in Kent is not too bad in the Ashford area its a pain in the rear when operation stack is on. this Seems to be happening about every 2 weeks you dont often see it on the news but this area becomes one big lorry park makes the job very hard some days

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                            • Joshua Herrero

                              #15
                              Re: DSm415pf Error message 36851 network scanning using VISTA

                              PLSSSS HEEELPPPP.. where can i download gestetner dsm415f drivers? or software? plsss badly need it.. or can anybody help me how to connect this machine into a computer? pls help.. tnxx

                              Comment

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