PIPS.jpg << This is the software
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Re: Toner going from 40% to Empty instantly
I don't now this softwear but why don't you use a "auto e mail notification" which is integrated in machines. We use it for the same reason and it works fine.
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Re: Toner going from 40% to Empty instantly
Haven't run into to it but there is a new Publication #99 released where you can change near end toner thresholds
for that model change SP 3110-1-4 as follows - blk= 23 col = 10
Hope this is helpfulComment
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Re: Toner going from 40% to Empty instantly
genuine ricoh toners or?Comment
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Re: Toner going from 40% to Empty instantly
Yes only and always genuine toner from Ricoh.
I think that near end threshold is designed for @remote isn't it? We used to change thresholds for toners when we used it a few years back.
This auto email notification, how does it work? I saw it briefly described once but it didn't show how to set it up or what to doComment
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Re: Toner going from 40% to Empty instantly
Is there a guide somewhere or bulletin about this? Can't really say i've seen much about it other than the occasional mention in threads on here. Just one of those things i've never needed and never learned aboutComment
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Re: Toner going from 40% to Empty instantly
Fleet management software uses snmp ports to read the details of the management information base of devices. I am using @remote, FMAudit, 3Manager and Device Manager NX in managing this fleet. All of those gives me almost the same outputs because the polling time I have set is at minimum 15 mins up to max 4 hrs. That is enough to send the status of the devices to wherever the reporting server is. Check on your software what is the polling time and upload of reporting to the server.
Most of the mono devices are showing only OK and empty status whereas for color it shows every detail. I believe the software you use also has a proactive readings of how many days left before it runs out depending on the usage. You might want to check the coverage counters of the device that are affected.Aye! Cut the crapComment
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Re: Toner going from 40% to Empty instantly
It runs on a multiple scan system, so for consumables it scans every 60 minutes, it scans once a day at 10am to see if there are any new machines on the network (if you set it to scan a whole ip range that is). Also a status scan every 20 minutes to show most conditions of the machines, is it in error state, meter readings etc
So for colours similar to yours they go from 100% down to 20% which emails us and we send the toner, instead of saying 10% it will say 'near empty' then 'empty' but for mono machines is always just says 'some' then eventually 'toner low'
We don't have any problems with the mono machines really, the 'toner low' is sufficient time to send out a toner.
It does have a prediction based on average coverage of when the toner will run out, sometimes it is accurate to the day other times it is weeks out. So we don't rely on that because they may suddenly do a long accounting run with a blue logo for example and cyan goes empty 15 days before expected empty date.Comment
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Re: Toner going from 40% to Empty instantly
Ricoh machines have no way of really 'knowing' how much is actually in the cartridge. The chip just tells the machine when a new cartridge is inserted and a pixel count is reset. The unit is programmed with how much toner is supposed to be loaded into a new cartridge (in grams) and just subtracts from that weight based on the number of pixels printed in that given colour. It uses this to estimate the % remaining. A physical sensor tells the machine when toner stops being delivered from the cartridge. So, there are conditions where the machine can 'think' there is more toner in the cartridge than there is and go straight to a toner end.
That said, here's a couple ideas where things can possibly go awry:
1) The density of the image is too high, either via a fault or by deliberate adjustment, resulting in the incorrect (too little) toner being subtracted from the cartridge over time. What you get is the machine telling you you have lots of toner left but hit a toner end condition suddenly.
2) Toner from a questionable source, either not having the correct amount of toner in them, or the quality of the toner is suspect causing process control to jack up toner density.
You should be able to adjust the toner weight in SP mode to compensate, either the new cartridge weight or the amount subtracted per pixel. Lower the starting cartridge weight or increase to amount used per pixel so that the actual end condition occurs when the machine thinks it will, assuming no other faults are present. Either way, the amount of toner it thinks it has is only an estimate based on a calculation and the end condition is physically detected.Comment
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Re: Toner going from 40% to Empty instantly
So based on your information Zed, coupled with the fact it pretty much only happens to the mpc 307 type machine. Maybe this machine either has a standard fault of toner being too dense from factory setting, the toners are being skimped on and we are getting cheated out of money (I mean they are literally 50% full from brand new) or finally the machine counts the pixels slightly wrong... although that seems a bit of a stretch.
The problem here is that I can't go into SP mode and adjust stuff every time a new toner is put in one of these machines that would be impossible.
This email notification thing sounds like a good idea, if I can set the toners to eg 20g and when it hits that it emails us... but then again if it is just counting pixels and it is too dense the grams would drop from 35g to 0g in an instant and i'd be stuck with the same problem just from a different source.Comment
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Re: Toner going from 40% to Empty instantly
Toners are like other dry goods, packed by weight , not by volume. A new undisturbed cartridge will look rather low on content. Give it a shake and see how much the volume increases, albeit only temporarily.
The adjustments I'm suggesting you look for are a one time thing once you know what a better value(s) are. That initial adjustment will require a little empirical data, after the units are 'tuned' you should be getting more accurate toner remaining estimations. You can also just adjust the toner low (near-end) threshold to occur at a higher value so you (or your customer) are notified earlier.Comment
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Re: Toner going from 40% to Empty instantly
Will changing the toner low threshold help me though? Because that is basically a notification to say toner low at whatever % you set but the machine will know it still has eg 35% left in it and our system is set to receieve notification at 20%. So all it would do is say 'toner low' in front of the customer for an extra long time but we still wouldn't actually be notified until it hit 20% (providing it does instead of jumping from 40% to 0%) Does that make sense?Comment
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