Ricoh MP301 Email issue

[digicor]

Machine was working pefectly, clien had a router go down, new router put in office, print, is fine, he has internet and email, yet, the email scan wont work from the machine, its says "standby"
i have the ports open in the router, its not a different company.... anyone have this issue?

[Mark Bbb]

Re: Ricoh MP301 Email issue

check gateway, SMTP server and the email address that you put in the machine

[solorajder]

Re: Ricoh MP301 Email issue

Did you look if the Default gateway or DNS was changed?

Sent from my G8441 using Tapatalk

[digicor]

Re: Ricoh MP301 Email issue

Did you look if the Default gateway or DNS was changed?

Sent from my G8441 using Tapatalk

yes smtp sever and all parameters are checked and i can ping my smtp server
gate way, dns are all good

[solorajder]

Re: Ricoh MP301 Email issue

Does new router have the same IP as old one?

Sent from my G8441 using Tapatalk

[slimslob]

Re: Ricoh MP301 Email issue

i can ping my smtp server

From the MP 301?

[Mark Bbb]

Re: Ricoh MP301 Email issue

perhaps there are working since the router was replaced with office365 mail or Gmail?

[digicor]

Re: Ricoh MP301 Email issue

Does new router have the same IP as old one?

Sent from my G8441 using Tapatalk

yes it is the same

[digicor]

Re: Ricoh MP301 Email issue

perhaps there are working since the router was replaced with office365 mail or Gmail?

they use ehot mail.... yuk,
my email server is through spectrum, i have it set up for my business and use it on over 100 clients...
i think it has to be in the new router, or the new router is defective?
i have never had to mess with a router unless we were installing 2 separate gateway's for two separate lans in the same building

[KenB]

[digicor]

Re: Ricoh MP301 Email issue

i agree totally,
ill check and see

[Trommel]

Re: Ricoh MP301 Email issue

As it happened right after the router has been changed I'm also guessing it has something to do with the new router - if no other device has been newly integrated as well.

If it's a smaller network with no device restrictions / port security etc. you could just take a test notebook with the same IP as the ricoh machine when it's shut down and test it from there, for example with windows telnet, so you actually know whether you can reach your smtp server through the specific port.

What ports have you opened and how is it configured? If you just want to send an email with SMTP and it's a small router with a normal integrated firewall and no other server/proxy used, you don't really need any ports open as you send the smtp request only from the inside of the network to the mailserver through NAT. It's just guessing from my part though without knowing more about the network.

[digicor]

Re: Ricoh MP301 Email issue

As it happened right after the router has been changed I'm also guessing it has something to do with the new router - if no other device has been newly integrated as well.

If it's a smaller network with no device restrictions / port security etc. you could just take a test notebook with the same IP as the ricoh machine when it's shut down and test it from there, for example with windows telnet, so you actually know whether you can reach your smtp server through the specific port.

What ports have you opened and how is it configured? If you just want to send an email with SMTP and it's a small router with a normal integrated firewall and no other server/proxy used, you don't really need any ports open as you send the smtp request only from the inside of the network to the mailserver through NAT. It's just guessing from my part though without knowing more about the network.

all ports >25 (greater than ) are open in the smtp section,
ill try the ip address with a lap top and just see if its the problem, thanks for the insight

[StephenB]

Re: Ricoh MP301 Email issue

If all your network settings - IP (no conflicts on existing network devices) subnet mask, gateway, DNS servers, SMTP servers are all the same...there may be another issue with the outgoing server or incoming server.
Just had 2 weird email problems today an hour apart... both Spectrum (Brighthouse) could not scan to email to their Domain emails. They could send to a gmail account. I suspect maintenance or glitch at Spectrum

[digicor]

Re: Ricoh MP301 Email issue

If all your network settings - IP (no conflicts on existing network devices) subnet mask, gateway, DNS servers, SMTP servers are all the same...there may be another issue with the outgoing server or incoming server.
Just had 2 weird email problems today an hour apart... both Spectrum (Brighthouse) could not scan to email to their Domain emails. They could send to a gmail account. I suspect maintenance or glitch at Spectrum

thats funny,i had the same issue a one of my clients! but in my case the email woulndt go to my gmail either, but my office MFP (same set up smtp outgoing) worked fine!
did it get resplved?