[Error Code] ricoh aficio w3601 no hdd for scanning

[Jerrygbs]

the machine does have a hdd installed, everything works except the scanning. When the scanner button is pushed I get a message that says, No hdd check nedia link. Error media link board it what I have been told. Removed rear cover and made sure the board was seating completely, still the same problem. Im a canon copier guy, doing a favor for a customer at a print shop just need any ideas before dropping money on a new board.

[guitar9199]

Re: ricoh aficio w3601 no hdd for scanning

Hey Jerry,

If there's a HDD installed but the machine isn't seeing it, you might have a bad cable (SATA or Power), or the HDD might have died. I'd try reseating all the cables first (Think image RUNNER 4570 series) and if that doesn't work you'll likely need to replace the parts. These are your part numbers...

D0295371 _SATA Cable

D0295370 _Power Cable

D0295789 _HDD 500 GB

If you do replace the HDD, you'll need to format it. A new hard disk should always be formatted with Service Mode SP5832-1, even if it has already beenformatted.

[Jerrygbs]

Re: ricoh aficio w3601 no hdd for scanning

Checked all mthe hdd cables seem to be fine. Using the interface I get an scanner error that shows error media link board. Is that the same as the file format converter board? I did forget to say everything else works the machine will print copy and pull from all trays

[slimslob]

Re: ricoh aficio w3601 no hdd for scanning

Does the machine have a file format converter installed? That is the Media Link Board. If installed, replace it.

[Jerrygbs]

Re: ricoh aficio w3601 no hdd for scanning

Does the machine have a file format converter installed? That is the Media Link Board. If installed, replace it.

It does have this board installed, I just wanted to make sure it is the problem since its $600 and I cant find a board to use for testing. I appreciate your help and knowledge.

[Jerrygbs]

Re: ricoh aficio w3601 no hdd for scanning

replaced file formatter booard , still have the same problem. Has message on bottom left of display that states" Updating the destination list has failed. Check the delivery server version"

[guitar9199]

Re: ricoh aficio w3601 no hdd for scanning

Hard Drive.

[KenB]

Re: ricoh aficio w3601 no hdd for scanning

replaced file formatter booard , still have the same problem. Has message on bottom left of display that states" Updating the destination list has failed. Check the delivery server version"

"Delivery Server" is referring to the (now defunct) Scan Router product.

If I recall, there is a setting in User Tools" that's for "Use Delivery Server", and a spot for its IP address.

Assuming you're not using Scan Router (and I highly doubt you are) make sure this option is set to "Off".

[Jerrygbs]

Re: ricoh aficio w3601 no hdd for scanning

"Delivery Server" is referring to the (now defunct) Scan Router product.

If I recall, there is a setting in User Tools" that's for "Use Delivery Server", and a spot for its IP address.

Assuming you're not using Scan Router (and I highly doubt you are) make sure this option is set to "Off".

Under User Tools when I press the scanner icon the machine just beeps at me, all other features work?

[anothertech]

Re: ricoh aficio w3601 no hdd for scanning

Have you tried updating/reloading firmware?

[Jerrygbs]

Re: ricoh aficio w3601 no hdd for scanning

Have you tried updating/reloading firmware?

Im a canon tech, so Im not familiar with the process, this all started as a favor for a print shop customer. No good deed goes unpunished. Any help will be very appreciated.

[keithxxiii]

Re: ricoh aficio w3601 no hdd for scanning

under file transfer, turn off delivery option.

[digicon]

Re: ricoh aficio w3601 no hdd for scanning

Jerrygbs, Did you ever fix your Ricoh wide Format. I have a 3601 doing the exact same thing. I have replaced both HDDs and the file format converter. Sometimes if I reseat all boards I can get it to come up and function fine until it goes into energy save or is powered down then it is lost. Sometimes reseating does no good. Any help would be greatly appreciated.

Mike