MPC3002 not connecting to network

[Desert Rat]

Re: MPC3002 not connecting to network

charity_configMPC3002.jpg

Here is the config report. And yes I was getting my mac's mixed.
Slimslob, not sure what is meant about white listed but it sounds like it would be removed or ignored.
Something that might not show is under the "Host Interface"

for DHCP row at the end of the row in very lite print is the IP address in () 192.168.1.50 Under that is another
light printed IP address (192.168.1.1).
The same light print mirrors the sub-net mask.

I did stop by there today and plugged my laptop into the machine. Nothing happened. My laptop did not see the printer
or the connection. Unless I'm suppose to look somewhere other than the file manager. Usually it would show something.

Also I called Hytec and talked with them and was directed to use program 5801-008 to reset printer defaults. No Good.
Nothing changed. They seem to think it needs the board.

And no one in the office uses the mac products on this network, if that matters.

Thanks for the help everyone. You make me look good to the customer.

DR

[slimslob]

Re: MPC3002 not connecting to network

White list is a list of those devices allowed to access. As an example, when you add an email address to your address book you have white listed it. When you mark an email as SPAM, you have black listed it.

When you connect your laptop to a printer using a network cable, you have to have an IP address on your laptop that is within the subnet mask of the printer. You should then be able to access the printer by IP address in your browser.. It will open what is called, on a Ricoh, the WIM ( Web Image Monitor).

[Desert Rat]

Re: MPC3002 not connecting to network

Slimslob,
Thank you for that explanation, that makes sense. As for the using the IP address in the browser, someone else told me that but because
I don't usually do this I just didn't remember. Damn it!

DR

[CopyBats]

Re: MPC3002 not connecting to network

Couple of extra steps but trying to see if we can get your copier running for you.
Normally in situations like this before I go to the board stage, I connect my laptop via ethernet cable to the wall ethernet port that the machine was connected to. If the internet works then I know that the wire works, port is active and probably that no specific restrictions have been added to the network in terms of allowing or blocking internet access ( as my laptop is working ).

Then what I do is make sure ipv6 is off( if you don't require it then turn it off).

I then select the machine to auto obtain ipv4 And auto obtain the dns as well . Once those 2 steps are done , you exit out and go back in to see that the machine has picked up an IP address. ( If it's just 11.22.33.44 then chances are the board is gone )

Now once you can see the IP address, put that in a web browser as slim mentioned to see if you can see the machine.

Sometime WIM may be restricted or disabled or the browser may block it since it's not HTTPS ( looking at you google chrome) so what you can do is open up command prompt ( windows start key, type cmd and open the program )

Type "Ping IP ADDRESS"

If you get a reply then that means machine is on the network and works.

If you're able to proceed I would reinstall the print driver from scratch and use the new IP address to see if we can get something working.

Keep us posted.

[Mark Bbb]

Re: MPC3002 not connecting to network

With all due respect sir, but what you need is a training in networking.

[Desert Rat]

Re: MPC3002 not connecting to network

Safwat, thank you for your post. I will add this to the file I am keeping.

MarkBbb, yes I need that and probably a whole lot more. And you don't have to call me sir, I work for a living.


Thanks again everyone you are all most helpful.

DR

[COPIERMAN]

Re: MPC3002 not connecting to network

this is how i test printing or scan to folder issue and they tell me copier is bad. I bring a router/ laptop and 2 network cables . set copier to auto obtain. check copier ipv4 address and dns server are set to auto obtain. turn off copier then plug your Ethernet cables into router /computer and copier . plug router in wall first to power up. then turn on copier and computer. remember copier might take two minutes before everything has load properly. now look at machine ipv4 information should see ip address. if not then mostly likely bad network card. then you can added printer to your computer if copier has a ip address and then test print.

[Desert Rat]

Re: MPC3002 not connecting to network

Thank you for this post. I'll make a note of it and see if I can do this stuff. I do have a router that I'm not using
and I have the cables too.

Thanks again

DR

[KenB]

[keithxxiii]

Re: MPC3002 not connecting to network

Hi DR,

I noticed that the DHCP is on and the device was getting an IP address (192.168.X.X).
Check if you can browse the device from any web browser using the detected IP address (192.168.X.X)

If you were able to browse the device, change the port in the printer properties to either the IP address or the Hostname (RicohSuave)

[slimslob]

Re: MPC3002 not connecting to network

Hi DR,

I noticed that the DHCP is on and the device was getting an IP address (192.168.X.X).
Check if you can browse the device from any web browser using the detected IP address (192.168.X.X)

If you were able to browse the device, change the port in the printer properties to either the IP address or the Hostname (RicohSuave)

I found that setting it to HostName is best when you have a customer that likes to change his/her internet provider resulting in change the sub net mask. Prevents having to go out every few months and change driver on all their computers.

[COPIERMAN]

Re: MPC3002 not connecting to network

i should had maybe things a little clear. Do not plugged there Ethernet Cable into to router. We are only testing copier to see if it has a problem getting ip information from our router. I would say if he has little IT experience and not comfortable to do this, Have there IT person assist found most pretty good about helping.

[Desert Rat]

Re: MPC3002 not connecting to network

Thank you for all this advice. Today I will go and apply all the notes I've taken. I'll let everyone know the results.

DR

[Desert Rat]

Re: MPC3002 not connecting to network

Well, today I tried to set things up as instructed. I had trouble doing this, but I did get a hold of another IT tech and he helped me get them printing.
He will stop by in the morning and get them scanning.

He talked me through some settings. I do have the IPv6 turned off. On the machine I changed the the IPv4 IP address to a static setting.
then pinged it from the customers computer. Entered the new IP address and ran a test page that came out good. Set the Ricoh as the default printer
for all three computers. And I do believe they have a server. In another room I saw an equipment stack.

I will use these notes to see if I can set up a simple network in my office. I only have a printer so it shouldn't be to hard for me. After that I will look
for a copier.

Thanks for all your help and suggestions. I see it is time for me to contribute to the cause again.

DR

[COPIERMAN]

Re: MPC3002 not connecting to network

glad you were able to get it working