scan to a emailserver from client

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  • keithxxiii
    Just a tech

    250+ Posts
    • Nov 2014
    • 469

    #16
    Re: scan to a emailserver from client

    You need to know if the customer is using an exchange server or a cloud smtp.
    If cloud, yes, you need to get all the details from the IT (DNS, username and pw, port, SSL if any)
    If in-housed (exchange), you have to tell the IT to allow the IP address of the printer in their relay to send emails.
    Aye! Cut the crap

    Comment

    • dalewb74
      Service Manager

      Site Contributor
      1,000+ Posts
      • Feb 2018
      • 1153

      #17
      Re: scan to a emailserver from client

      you can't exactly configure it properly if their IT doesn't give you the SMTP gateway info. plus as others have mentioned as well, you need the dns info. and any user name/ password info. if it's their IT i would discuss the issue with the customer and make sure they understand that IT refuses to give you the info you need to get the email settings setup so the email option works. plus anything that could be blocking the emails, as someone mentioned firewalls or such. just me adding in my 2 cents worth of what i think really has already been said.... charlie mike....

      Comment

      • slimslob
        Retired

        Site Contributor
        25,000+ Posts
        • May 2013
        • 37487

        #18
        Re: scan to a emailserver from client

        Originally posted by Mark Bbb
        Sandy, it's a mpc2003. There IT'er is pissed off because customer has choosen for us, not for him (he also sels printers)
        It's always the same old song with these IT guys, isn't it
        You need to have a chat with the customer and let him/her know this. There are many IT services.

        Comment

        • Mark Bbb
          Service Manager

          1,000+ Posts
          • Jun 2012
          • 1662

          #19
          Re: scan to a emailserver from client

          Originally posted by keithxxiii
          You need to know if the customer is using an exchange server or a cloud smtp.
          If cloud, yes, you need to get all the details from the IT (DNS, username and pw, port, SSL if any)
          If in-housed (exchange), you have to tell the IT to allow the IP address of the printer in their relay to send emails.
          Thanks, Keith.
          It turned out to be a wrong IP address which the IT'er had given to the printer.
          It was double use; at least, that was what he said....

          Comment

          • Mark Bbb
            Service Manager

            1,000+ Posts
            • Jun 2012
            • 1662

            #20
            Re: scan to a emailserver from client

            Are you blaming me for asking a simple question on this forum?

            Comment

            • Mark Bbb
              Service Manager

              1,000+ Posts
              • Jun 2012
              • 1662

              #21
              Re: scan to a emailserver from client

              Thank you all for your help.
              The IT guy made a mistake, he admitted it.
              Indeed taking courses is the thing to do, which we offten do!
              But scan to an email server was always done by IT people before, that is why we don't know enough of this part.
              I am a technician, not an IT'er, so please don't blame me.
              I understand that in every part of connectivity one can't know enough.
              Greetings,
              Mark

              Comment

              • slimslob
                Retired

                Site Contributor
                25,000+ Posts
                • May 2013
                • 37487

                #22
                Re: scan to a emailserver from client

                Originally posted by Mark Bbb
                I am a technician, not an IT'er, so please don't blame me.
                I understand that in every part of connectivity one can't know enough.
                Greetings,
                Mark
                Don't sell yourself short. In my opinion, 30+ years as tech is worth a lot more than any A++ certification.

                Comment

                • Phil B.
                  Field Supervisor

                  10,000+ Posts
                  • Jul 2016
                  • 22798

                  #23
                  Re: scan to a emailserver from client

                  Originally posted by slimslob
                  Don't sell yourself short. In my opinion, 30+ years as tech is worth a lot more than any A++ certification.
                  I second that!

                  Even some of the "IT gurus" here, I don't believe could do half the stuff that a tech with ambition can.

                  Comment

                  • Mark Bbb
                    Service Manager

                    1,000+ Posts
                    • Jun 2012
                    • 1662

                    #24
                    Re: scan to a emailserver from client

                    @ Slim and Phil:
                    that's nice, thank you

                    Comment

                    • KenB
                      Geek Extraordinaire

                      2,500+ Posts
                      • Dec 2007
                      • 3944

                      #25
                      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                      Comment

                      • Phil B.
                        Field Supervisor

                        10,000+ Posts
                        • Jul 2016
                        • 22798

                        #26
                        Re: scan to a emailserver from client

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