scan to a emailserver from client

[Mark Bbb]

Hello,
When a customer has a email-server we always had there IT department connects the printer to it.
But
we now have a customer with a subcontracting IT'er who don't seem to know how to do this.
I think the SMTP server = the IP address from the mailserver
Are there any other adjustments / settings that needs to be put in?
Thank you in advance!!!

[mansart]

Re: scan to a emailserver from client

set up ricoh scan to email - Google Search

[Mark Bbb]

Re: scan to a emailserver from client

set up ricoh scan to email - Google Search

Why do you think i am a user?
I'm asking for what to put in the SMTP to get it connect with a email server.
Perhaps there are more settings to be done, i don't know.
Anyone?

[guitar9199]

Re: scan to a emailserver from client

Why do you think i am a user?
I'm asking for what to put in the SMTP to get it connect with a email server.
Perhaps there are more settings to be done, i don't know.
Anyone?

DNS Address needs to be correct. You can always try 8.8.8.8 and 8.8.4.4 (Google DNS settings)

Input the SMTP Server Name ...press the "Test Connection" button.

If it fails, check the SMTP Port number (check with email provider for correct port- 465 for SSL/587 for TLS)

Correct SMTP Login credentials (User/Password)

...that's about it.

[slimslob]

Re: scan to a emailserver from client

If it is an in house Microsoft Exchange Server, using the IP address of the server. That is unless MS has screwed everything over with security updates.

In house Exchange Server are normally a part of a Domain. For a Domain, the Primary DNS needs to be the Primary Domain DNS, the Domain on the MFP needs to be exactly correct or the server in the domain might not recognize the MFP as part of the domain. I have had this as a problem with scan to folders where one typo and that machine could not scan.

[Zaxxon]

Re: scan to a emailserver from client

Hello,
When a customer has a email-server we always had there IT department connects the printer to it.
But
we now have a customer with a subcontracting IT'er who don't seem to know how to do this.
I think the SMTP server = the IP address from the mailserver
Are there any other adjustments / settings that needs to be put in?
Thank you in advance!!!

[Mark Bbb]

Re: scan to a emailserver from client

Must TLS SSL be active and filled in?

[Trommel]

Re: scan to a emailserver from client

Must TLS SSL be active and filled in?

Most likely one of them, yes, and must be set active and filled in with the port. I haven't come across any email servers recently that use no encryption.

However as others already said it really depends on the email server they are using. Can you say if it's an inhouse mail server like exchange or an external one? From there you get the details like server ip/names and encryption/ports that you need to enter.

[sandmanmac]

Re: scan to a emailserver from client

Hello,
When a customer has a email-server we always had there IT department connects the printer to it.
But
we now have a customer with a subcontracting IT'er who don't seem to know how to do this.

I know this is not helpful to resolve the problem, but honestly, if their so-called "IT provider" can't fill in the appropriate information from the "Email" page of the WIM, they're in big trouble, because it's no different than manually configuring an email account in a PC mail program.
It's actually easier, because it ONLY requires the Outgoing settings; However, you've not provided the model number, so if it's an old unit, it may not support Encryption, so that will limit some of the options for configuration.
Just my 2 cents.

[Mark Bbb]

Re: scan to a emailserver from client

I know this is not helpful to resolve the problem, but honestly, if their so-called "IT provider" can't fill in the appropriate information from the "Email" page of the WIM, they're in big trouble, because it's no different than manually configuring an email account in a PC mail program.
It's actually easier, because it ONLY requires the Outgoing settings; However, you've not provided the model number, so if it's an old unit, it may not support Encryption, so that will limit some of the options for configuration.
Just my 2 cents.

Sandy, it's a mpc2003. There IT'er is pissed off because customer has choosen for us, not for him (he also sels printers)
It's always the same old song with these IT guys, isn't it

[Mark Bbb]

Re: scan to a emailserver from client

Perhaps in WIM there need's to be a parameter which must be set to on?

[KenB]

Re: scan to a emailserver from client

Why do you think i am a user?
I'm asking for what to put in the SMTP to get it connect with a email server.
Perhaps there are more settings to be done, i don't know.
Anyone?

[zed255]

Re: scan to a emailserver from client

With what KenB has said in mind, there is a certain responsibility on the client's end for being able to provide relevant and accurate information for a tech to be able to perform the expected services.

I often find myself asking really simple things that the client or their IT can't seem to answer. Things like what is your SMTP server name, required credentials etc. I am not a detective. If I ask for a specific detail and the information is not available I clearly explain what I need to execute the requested action and leave it with the client. If a return visit is needed it becomes billable time.

[Trommel]

Re: scan to a emailserver from client

I still haven't really understood if you actually got the details though? What you need is SMTP-Servername (EDIT: or IP), Encryption-Type and Port (SMTP is outgoing only), Username and Password. Also you have to make sure the network settings are correct (especially DNS) and then you need to check if there's a firewall in that network that might be preventing you from sending an email from that particular IP/device.

Sandy, it's a mpc2003. There IT'er is pissed off because customer has choosen for us, not for him (he also sels printers)
It's always the same old song with these IT guys, isn't it

I guess then they do know after all but are just not really cooperative to help you. But they obviously have to provide you the details.
Without saying what I would or would not do, I have been in that same situation as their IT guy.

Perhaps in WIM there need's to be a parameter which must be set to on?

As others kinda said it too, I would not be messing around without actually having the correct mail details and instead tell the client what you need from the IT guy. There's really no point in wasting time and then it maybe even looks like you are responsible that it doesn't work yet. You simply cannot set it up without the proper informations no matter how much you try, but if you do have it and we know at what point you are stuck I'm sure we can help.

[KenB]

Re: scan to a emailserver from client

I still haven't really understood if you actually got the details though? What you need is SMTP-Servername (EDIT: or IP), Encryption-Type and Port (SMTP is outgoing only), Username and Password. Also you have to make sure the network settings are correct (especially DNS) and then you need to check if there's a firewall in that network that might be preventing you from sending an email from that particular IP/device.



I guess then they do know after all but are just not really cooperative to help you. But they obviously have to provide you the details.
Without saying what I would or would not do, I have been in that same situation as their IT guy.



As others kinda said it too, I would not be messing around without actually having the correct mail details and instead tell the client what you need from the IT guy. There's really no point in wasting time and then it maybe even looks like you are responsible that it doesn't work yet. You simply cannot set it up without the proper informations no matter how much you try, but if you do have it and we know at what point you are stuck I'm sure we can help.

The biggest part of the process is knowing what information you need from IT, and to show IT that you have a good working knowledge, and are properly prepared.

None of us are psychic, so we need some definite cooperation from the customer if they want the installation to succeed.

Here’s a helpful hint: MFPs have been scanning for quite a few years now. That means there is a good chance that the new machine you are installing is replacing one. A great source of what the network information should be is contained in the old machine, which makes it a wonderful resource. Admittedly, it’s a lot easier if it’s the same brand, as you should be more familiar with it than a competing one. Regardless, it’s still a good starting point; don’t try to reinvent the proverbial wheel.