Ricoh MP 501 / 4055 Classic Icons disappearing

[aaa]

We have a Hospital that their IT, keeps saying this is happening on different MFPs.

[Zaxxon]

[Dan G]

Re: Ricoh MP 501 / 4055 Classic Icons disappearing

ensure all firmware including java and operation panel OS and apps are up to date - should fix the known issue

[Coptech]

Re: Ricoh MP 501 / 4055 Classic Icons disappearing

I think in the system settings, there is a reset SOP to factory defaults button that is way to easy to access that removes the classic applications. My bet is the IT dept is causing your issue not knowing they are responsible.

[KenB]

Re: Ricoh MP 501 / 4055 Classic Icons disappearing

I think in the system settings, there is a reset SOP to factory defaults button that is way to easy to access that removes the classic applications. My bet is the IT dept is causing your issue not knowing they are responsible.

[DRichard]

Re: Ricoh MP 501 / 4055 Classic Icons disappearing

I think in the system settings, there is a reset SOP to factory defaults button that is way to easy to access that removes the classic applications. My bet is the IT dept is causing your issue not knowing they are responsible.

Oh...it's not even in the system settings... IT'S ON THE EFFING OP PANEL!

[mikadonovan]

Re: Ricoh MP 501 / 4055 Classic Icons disappearing

Yea, ex buttons on the left side.

[DRichard]

Re: Ricoh MP 501 / 4055 Classic Icons disappearing

Oh...it's not even in the system settings... IT'S ON THE EFFING OP PANEL!

Look at the botton of your SOP, immediately to the right of the "house" icon. The stack of three horizontal lines will reset your Smart Op-Panel configuration to Ricoh's preferred panel appearance. Right where any user can push it...unless the screen has been locked by an office manager or such.

[mikadonovan]

Re: Ricoh MP 501 / 4055 Classic Icons disappearing

Look at the botton of your SOP, immediately to the right of the "house" icon. The stack of three horizontal lines will reset your Smart Op-Panel configuration to Ricoh's preferred panel appearance. Right where any user can push it...unless the screen has been locked by an office manager or such.

Thanks, that is good to know.

[aaa]

Re: Ricoh MP 501 / 4055 Classic Icons disappearing

I think in the system settings, there is a reset SOP to factory defaults button that is way to easy to access that removes the classic applications. My bet is the IT dept is causing your issue not knowing they are responsible.

Thanks for the advice, I will look into that option.

[dalewb74]

Re: Ricoh MP 501 / 4055 Classic Icons disappearing

does it have the simple screen?

[aaa]

Re: Ricoh MP 501 / 4055 Classic Icons disappearing

does it have the simple screen?

Yes. I told their IT to make sure someone isn't resetting Home screen to factory also.

[mavetherave311]

Re: Ricoh MP 501 / 4055 Classic Icons disappearing

turn on administrator authentication,this will disable the"reset home screen button"

[Zeldaman]