Ricoh MP C3004

[Reed]

I have an account with a bank and they have some Ricoh Machines MP C 3004 series that need a firmware upgrade to enable scan to folder again. Can anyone help me out? I don't mind reimbursing you for your time and assistance.

Thanks in advance

[JDYAL]

Re: Ricoh MP C3004

Does your machine have internet access? If so you can firmware update through the application app.

[Reed]

Re: Ricoh MP C3004

I am not sure if it has the app on the machine I would have to go and check

[Phil B.]

Re: Ricoh MP C3004

I have an account with a bank and they have some Ricoh Machines MP C 3004 series that need a firmware upgrade to enable scan to folder again. Can anyone help me out? I don't mind reimbursing you for your time and assistance. Thanks in advance

become a CONTRIBUTOR to CTN to get what you desire.

[fshead]

Re: Ricoh MP C3004

Does your machine have internet access? If so you can firmware update through the application app.

HI as an inde I dont have ricoh site access but was curios with the app update is it customer available or only ricoh techs?

[JDYAL]

Re: Ricoh MP C3004

Customer has access if they look for it. It' under admin. You can set to auto update and specify a time for it to update.

[fshead]

Re: Ricoh MP C3004

Customer has access if they look for it. It' under admin. You can set to auto update and specify a time for it to update.

thanks
can they BRICK a machine if they interrupt the update ie/fax or trying to print etc etc?

[JDYAL]

Re: Ricoh MP C3004

I haven't had it happen yet, so not sure. I set the machines to update at 3:00 a.m. to prevent problems. We don't have any accounts that are running the machine at that time so I feel pretty safe.

[fshead]

Re: Ricoh MP C3004

I haven't had it happen yet, so not sure. I set the machines to update at 3:00 a.m. to prevent problems. We don't have any accounts that are running the machine at that time so I feel pretty safe.

Thanks.
MY only concern would be overseas faxes being received from China or somewhere own nite is their day..

[anothertech]

Re: Ricoh MP C3004

The Automatic Remote Firmware Update is safe to use, we have been using it since it was introduced by Ricoh. No problems at all and everything stays up to date.

There are no problems caused if a fax or print job come in during update.

[Klydon]

Re: Ricoh MP C3004

The Automatic Remote Firmware Update is safe to use, we have been using it since it was introduced by Ricoh. No problems at all and everything stays up to date.

There are no problems caused if a fax or print job come in during update.

This.

The machine will suspend the update if it needs to and try again at a future date. If it happens several times, it might be awhile before the machine actually will update, but it will eventually update.

[fshead]

Re: Ricoh MP C3004

DID it just start on the mpc3004 series?

[anothertech]

Re: Ricoh MP C3004

DID it just start on the mpc3004 series?

Do you mean the Automatic Remote Firmware Update? Yes the first color series were the 04's

First Black and White series were the 55's I think.

Good thing Ricoh finally came out with it, because it just was not getting done the old way.

[JayPaul]

Re: Ricoh MP C3004

What happens if it auto updates firmware with a problem, does it roll back to previous firmware on its own?
I have had some pretty bad issues with some IMC 5500A models that have Equitrac embedded on them. We got told to update the firmware, it made it far worse then about 2 weeks later a guy from Ricoh phoned me and said yeh we just realised that is not compatible with PCC 5 or something and was asking if I could go back to roll back the firmware (luckily a hotfix was put on so I didn't have to in the end)
But if one of these auto updates and it makes a huge problem, then surely I'm screwed until I can go back there to reverse it?

[KenB]

Re: Ricoh MP C3004

What happens if it auto updates firmware with a problem, does it roll back to previous firmware on its own?
I have had some pretty bad issues with some IMC 5500A models that have Equitrac embedded on them. We got told to update the firmware, it made it far worse then about 2 weeks later a guy from Ricoh phoned me and said yeh we just realised that is not compatible with PCC 5 or something and was asking if I could go back to roll back the firmware (luckily a hotfix was put on so I didn't have to in the end)
But if one of these auto updates and it makes a huge problem, then surely I'm screwed until I can go back there to reverse it?

I work almost exclusively with these types of enablers, and have found this to be a rare, but not an unheard of problem.

I've even seen firmware updates break Ricoh's own software, such as GlobalScan and Streamline, not just other vendors.

The best preventive solution is to test the new firmware on an isolated machine, or even several, before rolling it out to the masses.

It's a real mess to have to roll back firmware on a few hundred machines. I had that happen twice at a very large account a few years back. No fun at all.