MP 301 freezing up

[craigster]

So I have a odd issue with this 301. On the control panel when I try to get into the system/interface/network it locks up up when I press the network button and just sits there with no error code. I have tried firmware, memory clear, controller and engine board from another working unit.
there is no HDD in this unit I might add and different memory I tried.did I miss anything?

[Phil B.]

Re: MP 301 freezing up

So I have a odd issue with this 301. On the control panel when I try to get into the system/interface/network it locks up up when I press the network button and just sits there with no error code. I have tried firmware, memory clear, controller and engine board from another working unit.
there is no HDD in this unit I might add and different memory I tried.did I miss anything?

run SMB report.. not ALL errors show on screen

try dis connecting ALL option ( HCfeeder - finisher etc)

boot with no options

add one at a time and reboot till issue found

have you upgraded the FW?

after fixing any errors listed then do FW

POWER OFF UNIT before dis/connecting options

[craigster]

Re: MP 301 freezing up

I did firmware update as a package, so I just did it one at a time and it looks like it was the panel firmware that caused the issue! WOW! thanks for the reply.

[slimslob]

Re: MP 301 freezing up

Are you able to access and use WIM.

Try clearing NCS (Network Control System) SP 5810-011. This will clear anything in the network settings that might be causing the problem.

[copyaction]

Re: MP 301 freezing up

So I have a odd issue with this 301. On the control panel when I try to get into the system/interface/network it locks up up when I press the network button and just sits there with no error code. I have tried firmware, memory clear, controller and engine board from another working unit.
there is no HDD in this unit I might add and different memory I tried.did I miss anything?

I had the same thing on one 2 weeks ago and tried firmware and everything else you did. Was not able to resolve it but luckily was able to log into the WIM and access the network settings from there to get it set up.

[Phil B.]

Re: MP 301 freezing up

I did firmware update as a package, so I just did it one at a time and it looks like it was the panel firmware that caused the issue! WOW! thanks for the reply.

yeah Brother, sometimes it is best to install one at a time on the 'bundles'

glad it worked out for ya!

Congrats!

[copyaction]

Re: MP 301 freezing up

yeah Brother, sometimes it is best to install one at a time on the 'bundles'

glad it worked out for ya!

Congrats!

[Phil B.]

Re: MP 301 freezing up

yeah it can be confusing.. but had it happen many times.

[craigster]

Re: MP 301 freezing up

Tried WIM also but it basically let you into the browser but could not log in. Generally we work on Kyocera and Xerox and never had a issue with loading firm as a package. I spent most of my years with ikon/ricoh but its been 10 years since those days. I must be getting old.

Thanks

[Phil B.]

Re: MP 301 freezing up

Tried WIM also but it basically let you into the browser but could not log in. Generally we work on Kyocera and Xerox and never had a issue with loading firm as a package. I spent most of my years with ikon/ricoh but its been 10 years since those days. I must be getting old.

Thanks

not old... they have changed so many things with the Ricoh operations/access codes etc.

BUT that what y'all have with this great site, boundless information and help!

besides if you don't use it you lose it!

[sandmanmac]

Re: MP 301 freezing up

I did firmware update as a package, so I just did it one at a time and it looks like it was the panel firmware that caused the issue! WOW! thanks for the reply.

I had the same issue a few months back.
After I updated the firmware, the Op panel behaved exactly the same as yours, and I didn't use the package firmware.
I ended up rolling back the op panel F/w which resolved the issue and then updated it individually and it was all good.
I typically just install all modules at once and have seldom, if ever, had an issue. It seems like this was the first time

[Klydon]

Re: MP 301 freezing up

As others have mentioned the panel firmware is the culprit on this. The panel firmware is title LCDC. Version 1.04 is the one you want to use.

[mga]

Re: MP 301 freezing up

Common problem update all firmware

[JayPaul]

Re: MP 301 freezing up

I know this is a few months old now but I have just come across a 301 in my office that I need to install somehwere temporarily next week. When I press Network it just freezes same as you guys.
I know it had firmware updated about 5 months ago to get scanning working again but at the time nobody must have gone into Network screen t see this problem.
I looked on firmware for Op Panel in the list, latest is Ver.1.24 so I guessed that is the bad one, downloaded 1.23 instead, went to update on machine but it had an older version somehow (maybe engineer didn't do it at the time) so updated it to 1.23 anyway, made no difference. Then I saw it also had a temporary firmware release of LCDC Ver.1.18.1 and it says to update that and then after do it to Ver.1.18.2 aterwards so I have just done that... still freezes!
Which Op Panel version did you guys use to fix it?! In the history it goes back to 1.21, 1.20, 1.19 and 1.16 which is from the year 2012. I've already wasted an hour on this so don't really want to try all of them one by one
Thanks

[Dark Helmet]

Re: MP 301 freezing up

A manager sent us this years ago, I think the animation firmware could get dicked too.

Hi guys as I mentioned in a previous email it is possible to lock out the network settings by having the LCDC firmware out of sync with the System / engine etc.
If you try to go to IPV4 settings : System Settings/ Interface/Network the machine just hangs after network.
What they are recommending is completely update firmware making sure you use the LCDC 2 step update if LCDC is below 1.20 ( 1.20 , 1.03, 1.04 or later can just be updated to latest)
Then install the special package available from RFG esource rfg077557 D127/D128_Bundle_SMBv2v3_SDcard
This package contains 5 firmware's under Rom Data D127

If you find you can't get into network settings ( User Tools/ System Settings/ Interface setting / Network icon ) machine lock up at this point your LCDC firmware is too old.
There has been some reluctance to update the LCDC/ Op Panel firmware on this machine.
This comes from some confusion around the special update steps to get beyond 1.18.1 & 1.18.2 .
Just a heads up as we created this problem by updating Engine to 1.04.05 and leaving LCDC at 1.03
Once we updated to LCDC everything was fine.