MP 301 freezing up

[JayPaul]

Re: MP 301 freezing up

So potentially this was caused by previous engineer updating a couple of things but not others (including op panel) so in theory all I had to do was put op panel on latest firmware module v1.24 ?
I gave up in the end, too busy for a problem like that, just using our receptionists 301 instead, plus parts are good and panels are clean on it.
Be good to know for when I see this problem again in future

[Dark Helmet]

Re: MP 301 freezing up

So potentially this was caused by previous engineer updating a couple of things but not others (including op panel) so in theory all I had to do was put op panel on latest firmware module v1.24 ?
I gave up in the end, too busy for a problem like that, just using our receptionists 301 instead, plus parts are good and panels are clean on it.
Be good to know for when I see this problem again in future

There was different versions for different levels. If you had level "A" you needed firmware "B" before you upgraded to the latest firmware blah blah blah. It was a pain in the ass. You will have to dig thru the read me files for those firmware's. Im pretty sure it was the Animation that had all the different levels though.

[score23]

Re: MP 301 freezing up

it has to do with the system firmware, ricoh is where of the issue like 3years ago and haven't fixed it. I ran into the same issue but nothing to do with op panel f/w its the system f/w is the issue. any current system f/w will cause freezing so i use the WIM and the ONLY way to correct it is go back to system f/w 1.23 or below.

[kopirmaster]

Re: MP 301 freezing up

Just update the screen firmware at the end . The problem is that in the firmware that you instaled smb v3 is supported

[MatthewS]

Re: MP 301 freezing up

So I have a odd issue with this 301. On the control panel when I try to get into the system/interface/network it locks up up when I press the network button and just sits there with no error code. I have tried firmware, memory clear, controller and engine board from another working unit.
there is no HDD in this unit I might add and different memory I tried.did I miss anything?

Hey I have had this issue couple of times. Its the OP panel firmware that needs to be updated. Once I did that it didn't freeze for me.

[Polarbear]

Re: MP 301 freezing up

I did firmware update as a package, so I just did it one at a time and it looks like it was the panel firmware that caused the issue! WOW! thanks for the reply.

We had a similar issue.

If I remember correctly, it was an issue where all the firmware was not up to date and the difference between the ages of the firmwares caused it to crash.

Updating all the firmware fixed it.