MP C3502 SC554 problem

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  • kanagavel
    Service Engineer
    • Feb 2020
    • 78

    [Error Code] MP C3502 SC554 problem

    hi everybody i am new here. i have mpc3502 machine after change new fusing flim machine showing sc554, so i change the total fusing unit from another good working machine still same error showing, then my friend said change power supply board i change that but still same error, so now i dont know how to solve this problem , here anybody can help me on this..
  • Dickie
    Trusted Tech

    100+ Posts
    • Nov 2011
    • 189

    #2
    Re: MP C3502 SC554 problem

    Have you reset the error in SC mode ?

    If not you need to do this first

    Comment

    • Polarbear
      Service Manager

      1,000+ Posts
      • Feb 2012
      • 1070

      #3
      Re: MP C3502 SC554 problem

      Originally posted by kanagavel
      hi everybody i am new here. i have mpc3502 machine after change new fusing flim machine showing sc554, so i change the total fusing unit from another good working machine still same error showing, then my friend said change power supply board i change that but still same error, so now i dont know how to solve this problem , here anybody can help me on this..
      These machines had a fuse that is installed with the sleeve assembly or new fusing unit. If the fuse is not detected, the code will not reset, no matter what you change.
      Press the GREEN button!!

      Comment

      • kanagavel
        Service Engineer
        • Feb 2020
        • 78

        #4
        Re: MP C3502 SC554 problem

        Hi Mr. Dickie i did that fusing sc reset sp5810 but still same

        Comment

        • kanagavel
          Service Engineer
          • Feb 2020
          • 78

          #5
          Re: MP C3502 SC554 problem

          Hi Mr. Polarbear
          Yes, I know there is one fuse inside the fusing unit but the problem is i changed new fusing unit with good working condition from another machine then why the same problem still there

          Comment

          • kanagavel
            Service Engineer
            • Feb 2020
            • 78

            #6
            Re: MP C3502 SC554 problem

            Originally posted by Polarbear
            These machines had a fuse that is installed with the sleeve assembly or new fusing unit. If the fuse is not detected, the code will not reset, no matter what you change.
            When i try this fusing unit with other machine its working good no error showing

            Comment

            • skynetto
              Trusted Tech

              250+ Posts
              • Sep 2012
              • 257

              #7
              Re: MP C3502 SC554 problem

              Originally posted by kanagavel
              When i try this fusing unit with other machine its working good no error showing
              You need to use the pico FUSE to reset the error. In wont go away with 5810.
              You need 5810-002 which is disabled. You need the pico Fuse to enable that menu.

              D147-FUSE is the part number

              Comment

              • JayPaul
                Trusted Tech

                250+ Posts
                • Oct 2012
                • 305

                #8
                Re: MP C3502 SC554 problem

                You have to put that new fuse in that comes with a new fuser sleeve, if sc554 occured then you have to do a hard high temp reset I think, which is 5-810-2, execute and reboot.
                Been a while since i've had to do this but pretty sure that is right

                Comment

                • kanagavel
                  Service Engineer
                  • Feb 2020
                  • 78

                  #9
                  Re: MP C3502 SC554 problem

                  Originally posted by JayPaul
                  You have to put that new fuse in that comes with a new fuser sleeve, if sc554 occured then you have to do a hard high temp reset I think, which is 5-810-2, execute and reboot.
                  Been a while since i've had to do this but pretty sure that is right
                  Hi Mr.jaypaul thank you for the reply. but my doubt is if my machine fusing got problem means why the same problem comes when i change another good fusing unit to the same machine

                  Comment

                  • kanagavel
                    Service Engineer
                    • Feb 2020
                    • 78

                    #10
                    Re: MP C3502 SC554 problem

                    Originally posted by kanagavel
                    Hi Mr.jaypaul thank you for the reply. but my doubt is if my machine fusing got problem means why the same problem comes when i change another good fusing unit to the same machine
                    hi Mr.jaypaul justnow i tried sp5810-2 showing faild so now how to solve.

                    Comment

                    • slimslob
                      Retired

                      Site Contributor
                      25,000+ Posts
                      • May 2013
                      • 35066

                      #11
                      Re: MP C3502 SC554 problem

                      Originally posted by kanagavel
                      Hi Mr.jaypaul thank you for the reply. but my doubt is if my machine fusing got problem means why the same problem comes when i change another good fusing unit to the same machine
                      The fusing unit does not store the error code, the machine memory does. Once the fusing is repaired, it will work on another machine provided that the other machine does not have a stored error. A fusing from another machine will not work until the error is properly cleared from memory.

                      Turn the C3502 off. Put a good fuse in the proper connector on the fusing unit and install the fusing unit in the C3502. Open the front door of the C3502. Turn the C3502 on leaving the front door open. Enter service mode and execute SP5810-002. Close the front door and cycle power.

                      If you rebuilt fusing units properly when recommended in the PM table, you will build a collection of the fuses. They send a fuse with every fusing sleeve assembly but you do not need it if there is no error code.

                      Comment

                      • kanagavel
                        Service Engineer
                        • Feb 2020
                        • 78

                        #12
                        Re: MP C3502 SC554 problem

                        Originally posted by kanagavel
                        hi Mr.jaypaul justnow i tried sp5810-2 showing faild so now how to solve.
                        Hi Mr. Jay Paul, actually my machine working good before i change fusing flim after change that flim this error comes up when i change the flim there is no pico fuse then my friend said put fuse then only the error problem will be solved then i put took fuse from another machine fusing unit and put it here still same problem there... Please help me to solve this issue

                        Comment

                        • Phil B.
                          Field Supervisor

                          10,000+ Posts
                          • Jul 2016
                          • 22808

                          #13
                          Re: MP C3502 SC554 problem

                          Originally posted by kanagavel
                          Hi Mr. Jay Paul, actually my machine working good before i change fusing flim after change that flim this error comes up when i change the flim there is no pico fuse then my friend said put fuse then only the error problem will be solved then i put took fuse from another machine fusing unit and put it here still same problem there... Please help me to solve this issue
                          maybe follow what Slimslob said?

                          Slim is one of the older more savvy techs on anything ricoh. I would say his accuracy rates are in mid-high 90%

                          just saying

                          Comment

                          • Phil B.
                            Field Supervisor

                            10,000+ Posts
                            • Jul 2016
                            • 22808

                            #14
                            Re: MP C3502 SC554 problem

                            Originally posted by kanagavel
                            Hi Mr. Polarbear
                            Yes, I know there is one fuse inside the fusing unit but the problem is i changed new fusing unit with good working condition from another machine then why the same problem still there
                            the error code is still stored in memory in the copier.

                            you can try ALL the fusers you want and IF you don't reset the SC code before powering down and THEN replacing fuser you will continue to have issues.

                            Comment

                            • kanagavel
                              Service Engineer
                              • Feb 2020
                              • 78

                              #15
                              Re: MP C3502 SC554 problem

                              Originally posted by slimslob
                              The fusing unit does not store the error code, the machine memory does. Once the fusing is repaired, it will work on another machine provided that the other machine does not have a stored error. A fusing from another machine will not work until the error is properly cleared from memory.

                              Turn the C3502 off. Put a good fuse in the proper connector on the fusing unit and install the fusing unit in the C3502. Open the front door of the C3502. Turn the C3502 on leaving the front door open. Enter service mode and execute SP5810-002. Close the front door and cycle power.

                              If you rebuilt fusing units properly when recommended in the PM table, you will build a collection of the fuses. They send a fuse with every fusing sleeve assembly but you do not need it if there is no error code.
                              Hi Mr. Slim i tried what you said but when i do sp5810-01 is complete but the sp5810-02 is failed
                              So now how to solve

                              Comment

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