Service mode locked out (mp 6002)

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  • sharpmind
    Trusted Tech

    250+ Posts
    • Sep 2009
    • 478
    #1

    Service mode locked out (mp 6002)

    How can I switch the service mode lock to OFF when there is fusing web error? I have to reset the cleaning web unit counter in SP 1902. I was unable to go to SP MODE because the administrator locked the SERVICE MODE. When I press the USER TOOLS--SYSTEM SETTINGS--the display goes back again to the fusing web error. I was not able to go to ADMINISTRATOR TOOLS to select SERVICE MODE LOCK.. Any ideas?
    Tags: error, lock, mode, service, web
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: Service mode locked out (mp 6002)

      Originally posted by sharpmind
      How can I switch the service mode lock to OFF when there is fusing web error? I have to reset the cleaning web unit counter in SP 1902. I was unable to go to SP MODE because the administrator locked the SERVICE MODE. When I press the USER TOOLS--SYSTEM SETTINGS--the display goes back again to the fusing web error. I was not able to go to ADMINISTRATOR TOOLS to select SERVICE MODE LOCK.. Any ideas?
      have administrator unlock the mode?

        Comment

        • davel
          Technician

          1,000+ Posts
          • Oct 2011
          • 1045
          #3
          Re: Service mode locked out (mp 6002)

          Try using WIM or with fuser pulled out.

            Comment

            • mikadonovan
              Senior Tech

              Site Contributor
              2,500+ Posts
              • May 2008
              • 2936
              #4
              Re: Service mode locked out (mp 6002)

              Originally posted by davel
              Try using WIM or with fuser pulled out.
              I haven't heard of this. To clarify, are you saying that service lock can be bypassed by pulling the fuser out and THEN enter service mode?
              NEVER ASSUME ANYTHING

                Comment

                • mga
                  Copier Technician

                  Site Contributor
                  1,000+ Posts
                  • Dec 2010
                  • 1393
                  #5
                  Re: Service mode locked out (mp 6002)

                  Originally posted by mikadonovan
                  I haven't heard of this. To clarify, are you saying that service lock can be bypassed by pulling the fuser out and THEN enter service mode?
                  +1 same here
                  Regards Mark

                  FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

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                    Comment

                    • davel
                      Technician

                      1,000+ Posts
                      • Oct 2011
                      • 1045
                      #6
                      Re: Service mode locked out (mp 6002)

                      OP needs to get into user tools to turn off service mode lock, but error will not allow it, maybe this will let him in.

                        Comment

                        • slimslob
                          Retired

                          Site Contributor
                          25,000+ Posts
                          • May 2013
                          • 35063
                          #7
                          Re: Service mode locked out (mp 6002)

                          Originally posted by davel
                          Try using WIM or with fuser pulled out.
                          Originally posted by davel
                          OP needs to get into user tools to turn off service mode lock, but error will not allow it, maybe this will let him in.
                          I don't think Service Mode Lock can be turned off from WIM. All you need to do is power the 6002 on with the front door open to keep the engine from starting. It is not necessary to remove the fusing unit. If the 6002 has JAVA installed and enabled you will have to wait 5 to 10 minutes for JAVA to initialize before you can get into anything other than counters on User Tools.

                            Comment

                            • dalewb74
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Feb 2018
                              • 1064
                              #8
                              Re: Service mode locked out (mp 6002)

                              you probably did this, but did you replace the web?

                                Comment

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