[Error Code] Mp3555 scan to folder error

[senakainoki]

Dear all,
I have face problem with RICOH MP3555 Scan to folder. i already config with scan to folder. Once after scan message will showing error scan destination list cannot be used now.

I have formed HDD. memory clear, But still the same error occurred. some one can help......Latest firmware has been updated.



Thanks
senaka

[RMC8112]

Re: Mp3555 scan to folder error

Check the SMBv2v3 firmware. Also are they using Windows 10?

[ridgemill]

Re: Mp3555 scan to folder error

Make sure you have the following, or greater, firmware updated:

Version 16.47
Other changes:
- Newly added SMBv2/v3 support.
This firmware is dependent on the following firmware modules.
Please be sure to update all of them:

System/Copy v1.08 (D2895550L)
Network Support v16.47 (D2895564G)
Web Support v1.05 (D2895560F)
Scanner v01.04 (D2895571F)
Animation v1.03 (D2895562E)

Please refer to the RTB(No.RGene095) for details.

[senakainoki]

Re: Mp3555 scan to folder error

Make sure you have the following, or greater, firmware updated:

Version 16.47
Other changes:
- Newly added SMBv2/v3 support.
This firmware is dependent on the following firmware modules.
Please be sure to update all of them:

System/Copy v1.08 (D2895550L)
Network Support v16.47 (D2895564G)
Web Support v1.05 (D2895560F)
Scanner v01.04 (D2895571F)
Animation v1.03 (D2895562E)

Please refer to the RTB(No.RGene095) for details.

Thanks,
let me update firmware ..

[anothertech]

Re: Mp3555 scan to folder error

Thanks,
let me update firmware ..

You said that you already updated the firmware, so did you or didn't you?