Pro C5110s Toner Cart

[Bricorley]

Hey guys, Having a very interesting issue. The unit has new toners installed but here is the problem, The machine is saying that the K & Y are empty..then flashes and says ALL toners not set correctly, re set toners. It keeps flipping between the two. Ive switched the toners for new, re-seated the toners, toner hopper, drum plate, ALL electrical connectors from the TSB board and main controller. Im at a lost for what is happening. Im not ricoh small format cert and only have access to wide-format on the ricoh site to get firmware. I do have all the TSBs put out and one does mention Firmware to 1.45 for a toner issue.

Anyone run into this issue before?

[slimslob]

Re: Pro C5110s Toner Cart

Could you fill in more information in your profile. Like where you are from.

[Imprestik]

Re: Pro C5110s Toner Cart

Sounds like your PCB's are toast which read the toner chips

Replace all 4 as a set

I have this issue before a couple of times but each time has been a different issue

Other things were sub hopper was gone

Last one was toner drive gear was seized

Would start with the PCB's though

[mga]

Re: Pro C5110s Toner Cart

Hey guys, Having a very interesting issue. The unit has new toners installed but here is the problem, The machine is saying that the K & Y are empty..then flashes and says ALL toners not set correctly, re set toners. It keeps flipping between the two. Ive switched the toners for new, re-seated the toners, toner hopper, drum plate, ALL electrical connectors from the TSB board and main controller. Im at a lost for what is happening. Im not ricoh small format cert and only have access to wide-format on the ricoh site to get firmware. I do have all the TSBs put out and one does mention Firmware to 1.45 for a toner issue.

Anyone run into this issue before?

Are you using oem toner also in the UK you can access all models on the my ricoh website

[copier tech]

Re: Pro C5110s Toner Cart

Hey guys, Having a very interesting issue. The unit has new toners installed but here is the problem, The machine is saying that the K & Y are empty..then flashes and says ALL toners not set correctly, re set toners. It keeps flipping between the two. Ive switched the toners for new, re-seated the toners, toner hopper, drum plate, ALL electrical connectors from the TSB board and main controller. Im at a lost for what is happening. Im not ricoh small format cert and only have access to wide-format on the ricoh site to get firmware. I do have all the TSBs put out and one does mention Firmware to 1.45 for a toner issue.

Anyone run into this issue before?

Interesting issue as you can replace the toners on the Pro while the machine is running.

What firmware version are you on?

If you are using genuine toners i'd start by updating the firmware.

[Bricorley]

Re: Pro C5110s Toner Cart

Sounds like your PCB's are toast which read the toner chips

Replace all 4 as a set

I have this issue before a couple of times but each time has been a different issue

Other things were sub hopper was gone

Last one was toner drive gear was seized

Would start with the PCB's though

Replaced to Toner PCB on the toner assembly and updated firmware to current. Same issue. Ill try the full toner set next

Interesting issue as you can replace the toners on the Pro while the machine is running.

What firmware version are you on?

If you are using genuine toners i'd start by updating the firmware.

I flashed firmware to 1.50 this A.M.

[butcher]

Re: Pro C5110s Toner Cart

Hey guys, Having a very interesting issue. The unit has new toners installed but here is the problem, The machine is saying that the K & Y are empty..then flashes and says ALL toners not set correctly, re set toners. It keeps flipping between the two. Ive switched the toners for new, re-seated the toners, toner hopper, drum plate, ALL electrical connectors from the TSB board and main controller. Im at a lost for what is happening. Im not ricoh small format cert and only have access to wide-format on the ricoh site to get firmware. I do have all the TSBs put out and one does mention Firmware to 1.45 for a toner issue.

Anyone run into this issue before?

Any SC codes generated ?

[Imprestik]

Re: Pro C5110s Toner Cart

Replaced to Toner PCB on the toner assembly and updated firmware to current. Same issue. Ill try the full toner set next



I flashed firmware to 1.50 this A.M.

Change the 4 RFID's that read the toner bottles, not the toner PCB that lives under the K toner sub hopper

[Bricorley]

Re: Pro C5110s Toner Cart

Any SC codes generated ?

Change the 4 RFID's that read the toner bottles, not the toner PCB that lives under the K toner sub hopper

I got around to swapping the complete toner assembly from another unit and used new toners but the messages continue. Oh, but now the unit is also saying the Yellow cleaning unit needs replacing.

[copier tech]

Re: Pro C5110s Toner Cart

I got around to swapping the complete toner assembly from another unit and used new toners but the messages continue. Oh, but now the unit is also saying the Yellow cleaning unit needs replacing.

[farhad]

Re: Pro C5110s Toner Cart

change you toner chip

[Bricorley]

Re: Pro C5110s Toner Cart

Well I resolved my issue. Its not the correct way but its does work! Since i have an identical unit in the field I used it to help me.

1) downloaded the NVRAM data from the unit in the field. I also download the NVRAM from the bad unit just as a backup.

2) I changed the NVRAM data name from the field unit so it matches the shop unit.

3) downloaded the NVRAM data from old unit to bad. Formatted HDD and boom baby! backin business.

Im guessing the proper way to fix the issues would be getting a new NVRAM from ricoh but you know.