Is this true.....

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  • mansart
    Senior Tech

    Site Contributor
    500+ Posts
    • Apr 2009
    • 851

    Is this true.....

    Ricoh’s firmware will block ALL FUNCTIONS if non-Ricoh toner is detected!!! | MFPs, MFDs, PRINTERs & COPIERs
  • mikadonovan
    Senior Tech

    Site Contributor
    2,500+ Posts
    • May 2008
    • 2936

    #2
    Re: Is this true.....

    I just looked at a MP C6004EX (newest model I have here), and it still has the SP mode where you can turn off the "toner refill detection display". When it is on you get a "independent toner cartridge" on the display, but the machine still works. Don't know about other later models.
    NEVER ASSUME ANYTHING

    Comment

    • Notrons
      Technician

      50+ Posts
      • Apr 2016
      • 69

      #3
      Re: Is this true.....

      Haven't heard or see anything of that nature on any of the IM or older models I have installed. The writer of that article has no idea how the auto update function works. Doesn't understand that it can be turned off, machine need to be on @ remote for it to work, and that a firewall could also block that function. Although, that doesn't mean that function is not there, just that I haven't seen it....yet.

      Comment

      • KenB
        Geek Extraordinaire

        2,500+ Posts
        • Dec 2007
        • 3946

        #4
        Re: Is this true.....

        FWIW, the article in the original post is from Vince McHugh, who has a very solid reputation.
        “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

        Comment

        • copyman
          Owner / Technician

          Site Contributor
          2,500+ Posts
          • Sep 2005
          • 4217

          #5
          Re: Is this true.....

          This has been fought in courts many times and the OEM always lost. They have to allow aftermarket toners to be used in their machines! But the question is how the OEM's "sabotage" their machines so you have nothing but issues with aftermarket supplies.....

          Comment

          • Zeldaman
            Senior Tech

            500+ Posts
            • Mar 2011
            • 946

            #6

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 35067

              #7
              Re: Is this true.....

              With the Martini series Ricoh sold developer under 2 part numbers. Originally one was intended for the US market and the other was for the rest of the world. The only difference was the price.

              Comment

              • Tricky
                Field Supervisor

                Site Contributor
                2,500+ Posts
                • Apr 2009
                • 2621

                #8
                Re: Is this true.....

                At the risk of sounding extremely boring there's an European Union ECO Label that can apply to imaging products and the applicant / manufacturer must

                If requested by
                the competent body the applicant shall submit instructions on how the cartridge shall be
                remanufactured and/or refilled
                So if the ECO label means anything that firmware would have to be re written for Europe.
                Copytechnet search tool v0.8 Final

                Comment

                • mga
                  Copier Technician

                  Site Contributor
                  1,000+ Posts
                  • Dec 2010
                  • 1393

                  #9
                  Re: Is this true.....

                  Not come across this and work on all including IMC range
                  Regards Mark

                  FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

                  RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

                  https://copierservices.simdif.com

                  Comment

                  • Mark Bbb
                    Service Manager

                    1,000+ Posts
                    • Jun 2012
                    • 1662

                    #10
                    Re: Is this true.....

                    a hoax, i believe.
                    Is it the first of april?

                    Comment

                    • Mark Bbb
                      Service Manager

                      1,000+ Posts
                      • Jun 2012
                      • 1662

                      #11
                      Re: Is this true.....

                      But i like the idea!
                      I think i'm going to use this hoax to scare of our customers...
                      Bad as i am ....

                      Comment

                      • slimslob
                        Retired

                        Site Contributor
                        25,000+ Posts
                        • May 2013
                        • 35067

                        #12
                        Re: Is this true.....

                        Originally posted by Mark Bbb
                        But i like the idea!
                        I think i'm going to use this hoax to scare of our customers...
                        Bad as i am ....
                        Back in the days of coated paper electorstats and paper pirates if we got a copy quality from a customer who had not purchased paper recently I would take the paper that we sold with me. The first thing I would do was teat the machine with the paper they had and also with ours. When the quality was good with our paper and crap with the paper they had I would give them the choice of paying me to attempt to adjust the machine, use only our paper or call who ever they bought the paper from and see if they would send someone to adjust their machine. Unapproved supplies were not covered by maintenance contracts.

                        Comment

                        • semi
                          Trusted Tech

                          100+ Posts
                          • Sep 2008
                          • 192

                          #13
                          Re: Is this true.....

                          IMC Series
                          Attached Files

                          Comment

                          • Polarbear
                            Service Manager

                            1,000+ Posts
                            • Feb 2012
                            • 1070

                            #14
                            Re: Is this true.....

                            Originally posted by copyman
                            This has been fought in courts many times and the OEM always lost. They have to allow aftermarket toners to be used in their machines! But the question is how the OEM's "sabotage" their machines so you have nothing but issues with aftermarket supplies.....
                            Yip. HP amoungst others ended in court with a class law suit some time ago. The argument was that once the warranty was over, the customer should have the choice of toner/ink supplier. HP lost and had to amend the firmware on all their devices to allow for this.

                            They adapted the firmware to detect and keep count of this (so should the customer buy compatibles while warranty is still in place - which allowed them to void any warranty claim arising from this condition).

                            Ricoh must be careful not falling in this same hole!

                            From the PDF it looks like they want to control the toner by region like the DVD region code of old... not sure why...
                            Press the GREEN button!!

                            Comment

                            • slimslob
                              Retired

                              Site Contributor
                              25,000+ Posts
                              • May 2013
                              • 35067

                              #15
                              Re: Is this true.....

                              Originally posted by semi
                              IMC Series
                              In a few years that is going create major problems for those companies that purchase used equipment and sell it to third world markets.

                              Comment

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