Windows Update Has blocked print cabability!

[sandmanmac]

Re: Windows Update Has blocked print cabability!

Oh man I wish I had looked at this sooner, I'm currently furloughed but been trying to offer remote help from home on occasion. I have a customer that used PCL 5c driver, purely because it has a very easy front page option that I cannot find on any other driver from the Ricoh website (for MPC 305) This has been a problem for them for a couple of weeks and now at least my suspicions were confirmed as usual it's a bloody windows update!! If windows stopped doing updates for 3 months I swear I would get 30% less calls a week.
So if I phone this customer or at least their IT guy and get them to do a windows update check and install all of them, will the pcl 5c driver start working or are Microsoft still 'working on it' ?
If they are still working on it at least I may be able to tell them to uninstall latest updates and refrain from any more until the bug is fixed.

PCL6 driver for the MP C305 is readily available, and actually just recently updated:
Aficio MP C305SP/C305SPF Downloads | Ricoh Global

As mentioned there is an off band update, but it's not been rolled out publicly yet. It should be with the next update on July 14th, so for now, either uninstall the update, and pause future updates for a couple of weeks, OR install PCL6.

[JayPaul]

Re: Windows Update Has blocked print cabability!

Unless they added the front page system like the pcl 5 driver had, the pcl 6 is useless to this customer. As I already tried both pcl 6 and universal drivers and even the PS driver. None of them do it for some reason on this model.
Normal printing is fine but this one specific feature is what the customer uses most frequently.

[sandmanmac]

Re: Windows Update Has blocked print cabability!

Unless they added the front page system like the pcl 5 driver had, the pcl 6 is useless to this customer. As I already tried both pcl 6 and universal drivers and even the PS driver. None of them do it for some reason on this model.
Normal printing is fine but this one specific feature is what the customer uses most frequently.

Sorry, I initially misunderstood that.
Uninstall the update until the next roll out, and all will be good

[copier tech]

Re: Windows Update Has blocked print cabability!

Unless they added the front page system like the pcl 5 driver had, the pcl 6 is useless to this customer. As I already tried both pcl 6 and universal drivers and even the PS driver. None of them do it for some reason on this model.
Normal printing is fine but this one specific feature is what the customer uses most frequently.

Wait for the guys on Ricoh Technical UK to reply to your post, however a few of them are on furlough.

[JayPaul]

Re: Windows Update Has blocked print cabability!

That was my fear, where as loads of guys are on here more frequently. Then found this thread pretty quick with a lot of input already.

[mga]

Re: Windows Update Has blocked print cabability!

Microsoft has a lot to answer for they becoming a pain in the rear

[tsbservice]

Re: Windows Update Has blocked print cabability!

Windows 10 1809 / Windows Server 1809 / Windows 2019

https://support.microsoft.com/en-us/help/4567513/windows-10-update-kb4567513

Windows 10 1903 / 1909

https://support.microsoft.com/en-us/help/4567512/windows-10-update-kb4567512

Windows 10 2004

https://support.microsoft.com/en-us/help/4567523/windows-10-update-kb4567523

[sandmanmac]

Re: Windows Update Has blocked print cabability!

Windows 10 1809 / Windows Server 1809 / Windows 2019

https://support.microsoft.com/en-us/help/4567513/windows-10-update-kb4567513

Windows 10 1903 / 1909

https://support.microsoft.com/en-us/help/4567512/windows-10-update-kb4567512

Windows 10 2004

https://support.microsoft.com/en-us/...date-kb4567523

Thanks.
As I've mentioned in a couple of previous posts, I was aware the fix was available, and I installed it on my system some time ago, but for me, this is not a solution to provide customers, which many/ most of whom are somewhat less than (shall we say) "computer savvy".

But, having little experience with these out of band updates myself, Am I correct in assuming and advising people that the fix will automatically roll out with the next update?

[Phil B.]

Re: Windows Update Has blocked print cabability!

Thanks.
As I've mentioned in a couple of previous posts, I was aware the fix was available, and I installed it on my system some time ago, but for me, this is not a solution to provide customers, which many/ most of whom are somewhat less than (shall we say) "computer savvy".

But, having little experience with these out of band updates myself, Am I correct in assuming and advising people that the fix will automatically roll out with the next update?

who the hell knows!

[sandmanmac]

Re: Windows Update Has blocked print cabability!

I can confirm that windows Cumulative Update KB4565503 which was rolled out today (July 14th) resolves the PCL printing issue.
It'll probably create whole batch of other issues, but so as long as they don't relate to printing or scanning, they shouldn't affect my life too much!