[Error Code] Ricoh mpc400 please wait message on panel

[Jama]

mpc400 panel.jpgThe mpc400 displaying please wait message/panel, I disconnected fax options, hdd, also checked RAMS, but still shows please wait message on panel, at some point it displayed sc997, could this be firmware in need? any link/site for firmware down?

[slimslob]

Re: Ricoh mpc400 please wait message on panel

Did you check what the service manual had to say? SC 997 is usually an Application function selection error and could be caused by a malfunctioning or missing hardware option required by the application. Disconnecting the HDD and Fax could actually make the problem worse. You need to find out what application is trying to launch. It could be whatever is set the default startup App.

[Jama]

Re: Ricoh mpc400 please wait message on panel

Did you check what the service manual had to say? SC 997 is usually an Application function selection error and could be caused by a malfunctioning or missing hardware option required by the application. Disconnecting the HDD and Fax could actually make the problem worse. You need to find out what application is trying to launch. It could be whatever is set the default startup App.

The initial problem was at power on, the please wait msge on and once at a point it showed sc997, that was before I disconnected the hdd and fax option, if after connecting hardware again, still persists

[slimslob]

Re: Ricoh mpc400 please wait message on panel

The initial problem was at power on,

That means the application generating the message is whatever is set as the default screen at startup.

[solorajder]

Re: Ricoh mpc400 please wait message on panel

Can you get to SP mode?
If yes then do HDD format.

Sent from my G8441 using Tapatalk

[Phil B.]

Re: Ricoh mpc400 please wait message on panel

Can you get to SP mode?
If yes then do HDD format.

Sent from my G8441 using Tapatalk

sorry HDD is disconnected...

+1 for Slim's suggestion.

[solorajder]

Re: Ricoh mpc400 please wait message on panel

sorry HDD is disconnected...

+1 for Slim's suggestion.

I have a simular problem on MPC3500, I do a HDD format and the problem is gone.
Try hdd format or change a hdd with good one.

Sent from my G8441 using Tapatalk

[Phil B.]

Re: Ricoh mpc400 please wait message on panel

I have a simular problem on MPC3500, I do a HDD format and the problem is gone.
Try hdd format or change a hdd with good one.

Sent from my G8441 using Tapatalk

he gets the error with/without it connected... formatting a HDD loses ALL info stored on it...

frankly I think he should disable all aps and go from there.

if he formats it he will need to reload firmware

your profile is missing LOTS of vital info... ARE you a trained RICOH tech? How many years in the industry? did you read the S Manual?

[solorajder]

Re: Ricoh mpc400 please wait message on panel

he gets the error with/without it connected... formatting a HDD loses ALL info stored on it...

frankly I think he should disable all aps and go from there.

if he formats it he will need to reload firmware

If you format hdd you don't need to reload firmware.

Sent from my G8441 using Tapatalk

[Jama]

Re: Ricoh mpc400 please wait message on panel

That means the application generating the message is whatever is set as the default screen at startup.

Thanks in advance, I will check this

[Jama]

Re: Ricoh mpc400 please wait message on panel

sorry HDD is disconnected...

+1 for Slim's suggestion.

yes, hdd disconnected

[Jama]

Re: Ricoh mpc400 please wait message on panel

sorry HDD is disconnected...<br>
<br>
+1 for Slim's suggestion.

<br>
<br><br>yes, hdd disconnected

[slimslob]

Re: Ricoh mpc400 please wait message on panel

If you format hdd you don't need to reload firmware.

Sent from my G8441 using Tapatalk

You do if it is something that saves initialization information on the HDD. A lot of JAVA apps load and run from the HDD.

[Phil B.]

Re: Ricoh mpc400 please wait message on panel

You do if it is something that saves initialization information on the HDD. A lot of JAVA apps load and run from the HDD.

Slim,
Please correct me.... if apps are loaded on HDD .. formatting will ERASE all data.. even if some portions of FW are stored there...

and that formatting will require ALL info loaded on the drive to have to be reloaded.

or am I losing it?

[slimslob]

Re: Ricoh mpc400 please wait message on panel

Slim,
Please correct me.... if apps are loaded on HDD .. formatting will ERASE all data.. even if some portions of FW are stored there...

and that formatting will require ALL info loaded on the drive to have to be reloaded.

or am I losing it?

Actually Ricoh does not erase all the data, that would take too long. All it does is erase and rebuild the indices and allocation tables so the data cannot be found.