SP 262 sfnw

[Tech09]

Won't print multiple pdf's. Device locks up and/or prints partial pages. Q is empty (job is delivered). Network isolated. The page that prints is only half there and the rest looks like noise related. Tried different drivers.

[StephenB]

Re: SP 262 sfnw

Won't print multiple pdf's. Device locks up and/or prints partial pages. Q is empty (job is delivered). Network isolated. The page that prints is only half there and the rest looks like noise related. Tried different drivers.

When printing the .pdf files, are you printing from Acrobat Reader, Chrome viewer or other application ??

I've had issues when using chrome to print pdf files

[mga]

Re: SP 262 sfnw

Won't print multiple pdf's. Device locks up and/or prints partial pages. Q is empty (job is delivered). Network isolated. The page that prints is only half there and the rest looks like noise related. Tried different drivers.

Sounds like driver does word print ok is the problem only pdf if so could be font issue

[dalewb74]

Re: SP 262 sfnw

if its from adobe is it up to date?

[Phil B.]

Re: SP 262 sfnw

Won't print multiple pdf's. Device locks up and/or prints partial pages. Q is empty (job is delivered). Network isolated. The page that prints is only half there and the rest looks like noise related. Tried different drivers.

examples of print?

error codes?

pages on consumables?

other than drivers have you ruled out mech failure?

please tell us WHAT has been done to the unit before failure.

[Tech09]

Re: SP 262 sfnw

It has this problem from several workstations and laptops, and also different PDF's. Originally, I thought is was a driver problem but we've tried several different ones with no success. Haven't been able to pinpoint a time when it started happening either (like a windows update).

[Tech09]

Re: SP 262 sfnw

Internal prints are fine, and so are copies.

[mga]

Re: SP 262 sfnw

It has this problem from several workstations and laptops, and also different PDF's. Originally, I thought is was a driver problem but we've tried several different ones with no success. Haven't been able to pinpoint a time when it started happening either (like a windows update).

OK I think you have just answered your question windows update wait for next up date or uninstall or try firmware on printer including pdf section

[slimslob]

Re: SP 262 sfnw

Regardless of the driver being used, what port is being used. Common problem when WSD is used.

[Phil B.]

Re: SP 262 sfnw

Regardless of the driver being used, what port is being used. Common problem when WSD is used.

+1

[Tech09]

Re: SP 262 sfnw

Not using WSD. Std IP. Postscript or PCL doesn't matter. There is some question on if has current firmware. Still looking into that aspect. Also found out that this problem occurred on this device a couple years ago and was repaired with a new driver. Gotta love Win10 updates...

[sandmanmac]

Re: SP 262 sfnw

It has this problem from several workstations and laptops, and also different PDF's. Originally, I thought is was a driver problem but we've tried several different ones with no success. Haven't been able to pinpoint a time when it started happening either (like a windows update).

Have you tried another PDF viewer for printing as suggested by StephenB above?
I've had several experiences where I could simply not get a machine to print ANYTHING from Adobe air, and/or the full Abobe Acrobat, and the Edge browser just SUCKS! (imo)

It sounds to me like a conflict with the program to me...and very possibly due to a Windows update.

My personal preferred program is Foxit reader... (never an issue) but that's just me

[Phil B.]

Re: SP 262 sfnw

Have you tried another PDF viewer for printing as suggested by StephenB above?
I've had several experiences where I could simply not get a machine to print ANYTHING from Adobe air, and/or the full Abobe Acrobat, and the Edge browser just SUCKS! (imo)

It sounds to me like a conflict with the program to me...and very possibly due to a Windows update.

My personal preferred program is Foxit reader... (never an issue) but that's just me

+1 to Foxit reader

[slimslob]

Re: SP 262 sfnw

Have you tried another PDF viewer for printing as suggested by StephenB above?
I've had several experiences where I could simply not get a machine to print ANYTHING from Adobe air, and/or the full Abobe Acrobat, and the Edge browser just SUCKS! (imo)

It sounds to me like a conflict with the program to me...and very possibly due to a Windows update.

My personal preferred program is Foxit reader... (never an issue) but that's just me

I haven't tried Foxit yet. Adobe reader 9 is what I use. 7 was better but doesn't support some of the newer features.

I have encountered times where you have to flatten the document before printing by using print preview and then printing from the preview screen.

[Phil B.]

Re: SP 262 sfnw

I haven't tried Foxit yet. Adobe reader 9 is what I use. 7 was better but doesn't support some of the newer features.

I have encountered times where you have to flatten the document before printing by using print preview and then printing from the preview screen.

+1 to flattening the file