SCANNING ON A MPC4503

[fshead]

hi
I got a call regarding scan to email problems on a mpc4503..
It seems when received sometimes the scan is just gibberish characters not what was scanned..
They say if they copy the file it comes out ok..

[thebillydangerous]

Re: SCANNING ON A MPC4503

This is most likely the setting called 'Divide and Send,' an old feature for weak email servers. Disable that and "Max Size" setting in Scanner Features, under the 'Send' tab.
Let me know if that was it.

[fshead]

Re: SCANNING ON A MPC4503

This is most likely the setting called 'Divide and Send,' an old feature for weak email servers. Disable that and "Max Size" setting in Scanner Features, under the 'Send' tab.
Let me know if that was it.

thanks i gotta go there monday or tuesday..
change the format to multi page pdfs from tiffs,and i usually have the max size set to 50m..
maybe i missed doing that...

[anothertech]

Re: SCANNING ON A MPC4503

I just turn off max size, let the email server worry about the size. I turn off 'divide and send' also. Another thing to check is that scanning is defaulted to black and white.

[mga]

Re: SCANNING ON A MPC4503

Go to scanner user tool go to send turn of max size that is also default to 2mb and as you done under file transfer increase from 2mb

[slimslob]

Re: SCANNING ON A MPC4503

Most SMTP servers will not accept an attachment that exceeds 25MB, even if by only 1 byte. The reason for the 2MB default is that it is what free online email providers like yahoo used to accept. If you have to send something larger, scan to a cloud folder or to a local and copy to a cloud folder and send a link to the file in an email. If you use gmail like I do, gmail will automatically load anything that exceeds 25MB to your google drive and send the link.

[fshead]

Re: SCANNING ON A MPC4503

I AM USING gmail and the machine sitting next to it has been scanning for a year or more with the same smtp settings..
i might have missed a setting previous owner changed

why i have no idea?