Ricoh mpc300 Network Connection failure

[Jama]

Re: Ricoh mpc300 Network Connection failure

Plus 1 with Dr. Phil's IEEE 802.11 enabled.

Just a thought maybe worth sharing about subnets.
Online IP Subnet Calculator

Yes, IEEE 802.11 enabled but still not working,

[Phil B.]

Re: Ricoh mpc300 Network Connection failure

Yes, IEEE 802.11 enabled but still not working,

DISABLE 802.11

[Jama]

Re: Ricoh mpc300 Network Connection failure

DISABLE 802.11

I did it before , no change

[slimslob]

Re: Ricoh mpc300 Network Connection failure

Just a thought....

while at the customer, remove the network cable from the machine port, and check the pins with a torch. We had it before, when someone tried to plug a usb cable into a network port and messed up the pins inside the port - which meant that the network port would not work at all as some pins were bent and some were touching.

I have also seen the outer 2 pins bent down by someone accidentally plugging the connection cable for the fax into the network jack.

[sandmanmac]

Re: Ricoh mpc300 Network Connection failure

First....you didn't answer the question as to whether the machine was previously working and has since stopped, or if you have acquired the machine and are having a problem getting it setup. I imagine that it's the latter.
On the configuration page under "interface Information" is there a 'network range' set?
If so, that's the issue

[mga]

Re: Ricoh mpc300 Network Connection failure

Yes, IEEE 802.11 enabled but still not working,

This must say inactive if active it not pick up any information you will get 11.22.33.44 on dhcp

[mga]

Re: Ricoh mpc300 Network Connection failure

If I have a used machine to install this is what I always do just in case it had any account software or papercut Inc installed

In factory mode reset to default that's 58xx xx6
Then format hdd
Then clear all nvram apart from 1 & 2
Reboot machine it should be in dhcp once this is done let it pickup all information then add on one pc to test then print off full configure page then input in static then reboot

Update all firmware input Tel numbers and set to show toner levels on lcd

Iq very rarely have problems after that

[sandmanmac]

Re: Ricoh mpc300 Network Connection failure

If I have a used machine to install this is what I always do just in case it had any account software or papercut Inc installed

In factory mode reset to default that's 58xx xx6
Then format hdd
Then clear all nvram apart from 1 & 2
Reboot machine it should be in dhcp once this is done let it pickup all information then add on one pc to test then print off full configure page then input in static then reboot

Update all firmware input Tel numbers and set to show toner levels on lcd

Iq very rarely have problems after that

Great steps and advice! That's pretty much exactly my process too..... Except also disabling that stupid WSD functionality

[slimslob]

Re: Ricoh mpc300 Network Connection failure

Yes, IEEE 802.11 enabled but still not working,

IEEE 802.11 is normally enabled for one of two reasons.

1. Ricoh's extremely over priced WiFi interfaced
2. High security authentication such as Kerberos is enabled

Option 2 requires other settings in both User Tools and SP that could be affecting network operation. Print and analyze non defaults.

[tsbservice]

Re: Ricoh mpc300 Network Connection failure

If NIC port of machine is working - not physically damaged, you really should start with basics.
Connect your laptop with your own Ethernet cable to the machine. Set them on the same network and do ping -t test for 2-3 minutes. If it pings OK install appropriate driver for the model. No WSD port should be used. Do test print.

[sandmanmac]

Re: Ricoh mpc300 Network Connection failure

IEEE 802.11 is normally enabled for one of two reasons.

1. Ricoh's extremely over priced WiFi interfaced
2. High security authentication such as Kerberos is enabled

Option 2 requires other settings in both User Tools and SP that could be affecting network operation. Print and analyze non defaults.

I would add a 3rd option - and the one that I run into most frequently after a machine has been installed and working.
In my case, it's typically either a nosy, inexperienced employee, or an anal retentive IT person that fools around in user tools and decides that enabling it, is a way to connect it to their wireless network, and then forgets about it, when the machine no longer does anything, and then everyone in the office turns into a 5 year old child, refusing to admit that anyone touched anything, when they call me and I explain it to them

[Phil B.]

Re: Ricoh mpc300 Network Connection failure

I would add a 3rd option - and the one that I run into most frequently after a machine has been installed and working.
In my case, it's typically either a nosy, inexperienced employee, or an anal retentive IT person that fools around in user tools and decides that enabling it, is a way to connect it to their wireless network, and then forgets about it, when the machine no longer does anything, and then everyone in the office turns into a 5 year old child, refusing to admit that anyone touched anything, when they call me and I explain it to them

+1 on the office folks and dumbass IT folks.

[keithxxiii]

Re: Ricoh mpc300 Network Connection failure

Throwing my last suggestion here. Initialize the NCS. Be careful, NCS only

[mga]

Re: Ricoh mpc300 Network Connection failure

Sometimes it would be great to the outcome.