Ricoh mfp's "toner near end" automatic email notification.

[copier tech]

Re: Ricoh mfp's "toner near end" automatic email notification.

Thanks for the tip!
I often just set 3110 much lower than default (20 or so). I like my users to have a bit of warning, but the default is much too high in most cases. I've had several instances where users tell me that "it had been flashing for a couple of weeks so we just changed it". So I figure if they're going to do that, I might as well cut my losses a little bit.
Interesting how it only seems to happen with my customers that are on Maintenance agreements, and not the ones that are paying for their supplies .

That said, I hadn't noticed or paid attention to SP3-100. That's something I might consider.

Even setting SP3110 to zero they still get a low toner warning it won't go straight to toner end.

[slimslob]

Re: Ricoh mfp's "toner near end" automatic email notification.

Even setting SP3110 to zero they still get a low toner warning it won't go straight to toner end.

Toner End Detection can be used to turn off Near End warning display. SP 3045-002 on older models and 3100-002 on newer models. Toner end will still be displayed based on bottle ID chip and toner end detector on bottle nozzle. Depending on the model, toner end display gives the customer 50 to 100 copies to replace the bottle before printing is disabled to prevent developer depletion.

[mga]

Re: Ricoh mfp's "toner near end" automatic email notification.

I change SP 3110-1/2/3/4 all to zero & SP3-100-02 on all my Ricoh kit this will only show toner low from the output of the hopper sensor. So when when the hopper is empty so will the bottle be.

+1 same

[Mark Bbb]

Re: Ricoh mfp's "toner near end" automatic email notification.

Even setting SP3110 to zero they still get a low toner warning it won't go straight to toner end.

Hoi C.T., we have this experience also.
I have emailed Ricoh to see if they have a solution.
Perhaps meanwhile any new ideas (thanks in advance!!!)?

[copier tech]

Re: Ricoh mfp's "toner near end" automatic email notification.

Hoi C.T., we have this experience also.
I have emailed Ricoh to see if they have a solution.
Perhaps meanwhile any new ideas (thanks in advance!!!)?

What issue are you having & what model?

Maybe start a new thread dude.

[Mark Bbb]

Re: Ricoh mfp's "toner near end" automatic email notification.

What issue are you having & what model?

Maybe start a new thread dude.

Dear C.T., it is a mpc3002, that did not send any email for "toner empty" because customer had replaced the toner before machine has stopped for this.
A solution is to educate the customer, but 3 times in a row without any change is frustrating.
Do you use @remote, could this be a solution?

[tsbservice]

Re: Ricoh mfp's "toner near end" automatic email notification.

Dear C.T., it is a mpc3002, that did not send any email for "toner empty" because customer had replaced the toner before machine has stopped for this.
A solution is to educate the customer, but 3 times in a row without any change is frustrating.
Do you use @remote, could this be a solution?

On Konica Minolta you can turn off low toner message this prevents user to change toner when they see something about toner and change with new cartridge whether is low toner or waste toner message

[Zaxxon]

Re: Ricoh mfp's "toner near end" automatic email notification.

Dear C.T., it is a mpc3002, that did not send any email for "toner empty" because customer had replaced the toner before machine has stopped for this.
A solution is to educate the customer, but 3 times in a row without any change is frustrating.
Do you use @remote, could this be a solution?

[Batman1976]

Re: Ricoh mfp's "toner near end" automatic email notification.

Hi Chaps,

Few options to look at:

Toner end threshold levels on Ricoh devices can be adjusted within SP mode to allow for longer/shorter notification times.

If a client has multiple devices on-site its worth looking at a 3d party monitoring software such as PAFM.

Newer Ricoh devices with the SOP v2 panel can also have the "send meter" app installed. When configured, this will email meter readings and low toner alerts. (SMTP settings will need pre-configuring for scan to email).

@remote is also worth looking at but takes a little bit of management.

Hope that helps

Batman1976

[tonerhead]

Re: Ricoh mfp's "toner near end" automatic email notification.

It's an old story, toner is always an issue. I've heard all of the answers and opinions over the years. Back in the golden years when customers bought their own toner, you could bet they would not throw away a full tube for light prints. They sure seem to do it now though. When I remark that they threw $100 in the trash, they don't care, "it's not their toner".

If you give the customer extra toner, you have a lot of money sitting on shelves that you have no control over.

The reporting systems are totally unreliable. Customer IT may shut down internet traffic to Japan or change a proxy for example.

When I was doing the toner replenishment programs, I would send the toner out at the 50% mark. We had labels on the toner to indicate low toner is not out of toner message, use until machine tells you it is empty. 50% worked rather well, until some bean counters wanted it set to 10%. That is just too low, at 50% very few missed replacements.

I also educate customers, when the machine says low toner, it you don't have your toner by the next day, please call us to check on it.

You can never trust technology 100% whether it is toner replenishment or self driving vehicles. The final responsibility is on the operator.

[slimslob]

Re: Ricoh mfp's "toner near end" automatic email notification.

It's an old story, toner is always an issue. I've heard all of the answers and opinions over the years. Back in the golden years when customers bought their own toner, you could bet they would not throw away a full tube for light prints. They sure seem to do it now though. When I remark that they threw $100 in the trash, they don't care, "it's not their toner".

If you give the customer extra toner, you have a lot of money sitting on shelves that you have no control over.

The reporting systems are totally unreliable. Customer IT may shut down internet traffic to Japan or change a proxy for example.

When I was doing the toner replenishment programs, I would send the toner out at the 50% mark. We had labels on the toner to indicate low toner is not out of toner message, use until machine tells you it is empty. 50% worked rather well, until some bean counters wanted it set to 10%. That is just too low, at 50% very few missed replacements.

I also educate customers, when the machine says low toner, it you don't have your toner by the next day, please call us to check on it.

You can never trust technology 100% whether it is toner replenishment or self driving vehicles. The final responsibility is on the operator.

We always trained our customers with color machines the the toner low warning meant time to call us for their next toner. We did have a few large accounts where we allowed to keep toner on hand. One was a hospital in an outlying community. They kept the toner in the purchasing warehouse. If a department needed toner they had to bring the empty bottle to purchasing to get a new one. Another was a oilfield engineering company. The receptionist had the key to the storage cabinet.

[Mark Bbb]

Re: Ricoh mfp's "toner near end" automatic email notification.

Today a customer told us that she has waited until the mfp has stopped to replace toner and asked if we had any email.
No!
So we go back to the old method .
But as mentioned here before, it could be that the email settings where changed.
I'll let you know.

[Mark Bbb]

Re: Ricoh mfp's "toner near end" automatic email notification.

Breakthrough!
Our new IT'er has found the problem.
In auto email notification, at the bottom it says:
"detailed settings for every item"
There you can set the time after when it must sent an email.
f.i. for "replace toner" is the standard time 5 minutes.
So, when customer replace toner within these 5 minutes, machine will send no email!!!!
I think that's good to know.

[tsbservice]

Re: Ricoh mfp's "toner near end" automatic email notification.

I'm starting slowly to remove low toner message from some of our clients fleet...