[Jamming] MP 301 J057 when jamming in the fuser.

[Stephendupey]

I have a client where the paper is jamming half way out of the fuser and giving J057. I have replaced all the fuser sensors and the paper feed sensor. I have also replaced the whole fuser but nothing seems to have worked, any advice?

[mga]

Re: MP 301 J057 when jamming in the fuser.

I have a client where the paper is jamming half way out of the fuser and giving J057. I have replaced all the fuser sensors and the paper feed sensor. I have also replaced the whole fuser but nothing seems to have worked, any advice?

These machines are so reliable if it's half way out of fuser it's probably a sensor you sure you replace fuser never had to do that just rebuild check paper size all the sensors would of be on new fuser. Was it a new oem fuser?

[Stephendupey]

Re: MP 301 J057 when jamming in the fuser.

These machines are so reliable if it's half way out of fuser it's probably a sensor you sure you replace fuser never had to do that just rebuild check paper size all the sensors would of be on new fuser. Was it a new oem fuser?

IT isn't a new fuser, it's a working fuser from a refurbished machine in our workshop that had been tested

[Phil B.]

Re: MP 301 J057 when jamming in the fuser.

are you sure the paper size/type is set properly?

what happens if you try to print the internal reports?

[Stephendupey]

Re: MP 301 J057 when jamming in the fuser.

are you sure the paper size/type is set properly?

what happens if you try to print the internal reports?

It jams with those as well, even when printing the counter

[Phil B.]

Re: MP 301 J057 when jamming in the fuser.

It jams with those as well, even when printing the counter

what about my first question to you?

[Stephendupey]

Re: MP 301 J057 when jamming in the fuser.

what about my first question to you?

I never checked the paper size, I didn't think that would be a problem as they've only ever printed A4

[Phil B.]

Re: MP 301 J057 when jamming in the fuser.

I never checked the paper size, I didn't think that would be a problem as they've only ever printed A4

customers do stupid shit and then lie about it

[tsbservice]

Re: MP 301 J057 when jamming in the fuser.

I never checked the paper size, I didn't think that would be a problem as they've only ever printed A4

Indeed it looks like paper size wrong settings. Make sure someone isn't changed paper tray size or settings.

[Stephendupey]

Re: MP 301 J057 when jamming in the fuser.

Indeed it looks like paper size wrong settings. Make sure someone isn't changed paper tray size or settings.

I'm going there again in the morning and I'll check the paper size settings

[Phil B.]

Re: MP 301 J057 when jamming in the fuser.

I'm going there again in the morning and I'll check the paper size settings

size and TYPE

[FrohnB]

Re: MP 301 J057 when jamming in the fuser.

Along with the suggestions of checking paper size/ type......Make sure that the end fence is in the right position, or not popped out of place.
Have seen the Paper End sensor that hangs above the tray become detached and drag on the paper causing timing issue, or it will suddenly flash "Paper Empty" and cause the machine to jam.
I agree with the others on here though, most likely a size issue.

[slimslob]

Re: MP 301 J057 when jamming in the fuser.

J057 is a trail edge jam. That usually means it thinks the paper is the wrong size, either too long or too short. Just because it is an A4 machine does not mean that A4 is the only size paper that can be pout in it. Just the length difference between metric letter size A4 and inch letter size 8.5X11 is enough to cause a trail edge jam. There are 5.5X8.5 and A5 half letter sizes.

[Oze]

Re: MP 301 J057 when jamming in the fuser.

Stoopid question Alert..!!!....did you remember to remove the packing tape that secures the exit flag in shipping?
I remember doing that once.....only once.
Edit:
My bad...just read that you used a s/h fuser for testing.

[TonerMunkeh]

Re: MP 301 J057 when jamming in the fuser.

I've had a lot of problem with the registration sensor actuator sticking and not dropping as quickly as it should causing a lot of trail edge jams. Take it out, clean the bushings it sits in and the sensor too.