MPC3503 won't print out faxes

[withnail]

I have a MPC3503 that will send and receive faxes ok but won't print them out, There is no forwarding set just print all faxes but all rx faxes simply go into memory and the fax received light comes on. I can purge the jobs in fax SP mode but that just prints a copy they stays in memory. I can print any reports okay, journal etc and there are no locked trays or paper types set. I reinitialised the fax module which deleted the existing jobs but the next rx fax went back into memory again. I initialised the fax application memory clear, no change so I replaced the fax module for an initialised unit and the same thing happens. I've printed a fax parameter list so I can see nothing has changed from default but will now move onto the copier boards to see if that changes anything. There are no other issues other than faxes going into memory.

Can anyone offer a suggestion? Cheers

[Phil B.]

Re: MPC3503 won't print out faxes

I have a MPC3503 that will send and receive faxes ok but won't print them out, There is no forwarding set just print all faxes but all rx faxes simply go into memory and the fax received light comes on. I can purge the jobs in fax SP mode but that just prints a copy they stays in memory. I can print any reports okay, journal etc and there are no locked trays or paper types set. I reinitialised the fax module which deleted the existing jobs but the next rx fax went back into memory again. I initialised the fax application memory clear, no change so I replaced the fax module for an initialised unit and the same thing happens. I've printed a fax parameter list so I can see nothing has changed from default but will now move onto the copier boards to see if that changes anything. There are no other issues other than faxes going into memory.

Can anyone offer a suggestion? Cheers

are you sure the paper/tray has been defined for faxes?

before changing board follow the KISS principle

[bsm2]

Re: MPC3503 won't print out faxes

Not sure if it's on Ricohs Kyocera has a auto reduce mode you can set so if the paper is larger letter it will reduce it and print out

[withnail]

Re: MPC3503 won't print out faxes

are you sure the paper/tray has been defined for faxes?

before changing board follow the KISS principle

Yes have tried leaving Fax Tray set to auto in reception settings and T2 in Tray Paper Settings then when that had no effect just tried changing to all of the 4 trays, no change

[Phil B.]

Re: MPC3503 won't print out faxes

Yes have tried leaving Fax Tray set to auto in reception settings and T2 in Tray Paper Settings then when that had no effect just tried changing to all of the 4 trays, no change

print out SMC report section of FAX settings.. scan to PDF and post here

[slimslob]

Re: MPC3503 won't print out faxes

Check the following:

Fax > Facsimile Features > Reception File Settings > Prohibit Auto Print
Specify whether or not to store received documents as files in the print queue so that they do not automatically print.

With some models there is a setting for sending/receiving dedicated (locked) faxes. This will require an access code be entered in order to print faxes. See if you can go into WIM and view/print/delete faxes waiting in the fax queue.

[withnail]

Re: MPC3503 won't print out faxes

Check the following:

Fax > Facsimile Features > Reception File Settings > Prohibit Auto Print
Specify whether or not to store received documents as files in the print queue so that they do not automatically print.

With some models there is a setting for sending/receiving dedicated (locked) faxes. This will require an access code be entered in order to print faxes. See if you can go into WIM and view/print/delete faxes waiting in the fax queue.

With reception file set to Print only the prohibit function isn't selected, I have been through every option in reception settings and everything is set as normal which is why I'm a little stumped right now

[slimslob]

Re: MPC3503 won't print out faxes

Then print and post the settings so we can look at them. One of us might notice something that you are missing.

[bmwmick]

Re: MPC3503 won't print out faxes

By default it only prints out when you have a error
To change this you have to change the soft switch in fax settings
So you need to check these


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[sandmanmac]

Re: MPC3503 won't print out faxes

By default it only prints out when you have a error
To change this you have to change the soft switch in fax settings
So you need to check these

Seriously?
Even if you only read the title of the thread, you should know that communication result reports is NOT AT ALL what this discussion is about.
It's WAY beyond that.
If you want to help. Read the thread!

[withnail]

Re: MPC3503 won't print out faxes

print out SMC report section of FAX settings.. scan to PDF and post here

As requested here are System Parameter, User Parameter and Non Defaults lists

[Phil B.]

Re: MPC3503 won't print out faxes

As requested here are System Parameter, User Parameter and Non Defaults lists

do the trays have thick1 and not plain in them? that's the start.. reports need to print on plain

[withnail]

Re: MPC3503 won't print out faxes

do the trays have thick1 and not plain in them? that's the start.. reports need to print on plain

No none of the trays have any labels on them so all plain. Tray 1 is locked as it has yellow paper in it but I have turned off the lock and no change.

Fax tray is set to auto in Fax User Tools RX settings and Fax Priority in paper tray setting is currently set to Tray 2 that has plain landscape A4 in it. I've tried all trays for fax priority as well as matching the Fax tray to the same tray in RX settings and nothing changes.

[Phil B.]

Re: MPC3503 won't print out faxes

As requested here are System Parameter, User Parameter and Non Defaults lists

1) SMC report is more than 4 pg long... you didn't include the print settings tray 1 = xxx size

I don't see in EITHER of those docs.. ( unless i missed it on 4th review ) the PAPER SIZE per tray.

I see param's for leading edge THICK1 in all trays.

but I want to see the page that displays size/type for each tray .. that should also show page counts for same.

[bsm2]

Re: MPC3503 won't print out faxes

User Switch
SW11 Auto reduce should be ON it's set to off