Document Server missing

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  • FrohnB
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jul 2017
    • 1919

    #16
    Re: Document Server missing

    Originally posted by DRichard
    SP 5-967 should be set to 1. It's called Copy Server
    MAKE SURE THIS (SP5-967) IS SET TO '0'. NOT '1'. 0 = ON, 1 = OFF.

    Just set one to 1 in our shop and POOF! Doc. Server stuff GONE! This is your issue!
    Omertà

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    • JayPaul
      Trusted Tech

      250+ Posts
      • Oct 2012
      • 305

      #17
      Re: Document Server missing

      Well I have already upped it from whatever version it was on to latest package and it made no difference so I would be surprised if it is firmware related.
      I still have this feeling that somewhere in SP mode there is a setting to hide/block the doc server... it kind of goes along with the fact they disabled sd card and usb slots as well. Like they wanted no way for people to save, store or retrieve documents to/from the machine.
      It is such an unused feature that if by the time I go to install it I still haven't figured it out, I will just drag the icon to the bin on the other machine and not mention it as a feature. If then they specifically ask for it I can say the IMC machine has that feature but not this 4504 model... now I sound like a crap engineer

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      • FrohnB
        Service Manager

        Site Contributor
        1,000+ Posts
        • Jul 2017
        • 1919

        #18
        Re: Document Server missing

        Originally posted by jaypaul
        well i have already upped it from whatever version it was on to latest package and it made no difference so i would be surprised if it is firmware related.
        I still have this feeling that somewhere in sp mode there is a setting to hide/block the doc server... It kind of goes along with the fact they disabled sd card and usb slots as well. Like they wanted no way for people to save, store or retrieve documents to/from the machine.
        It is such an unused feature that if by the time i go to install it i still haven't figured it out, i will just drag the icon to the bin on the other machine and not mention it as a feature. If then they specifically ask for it i can say the imc machine has that feature but not this 4504 model... Now i sound like a crap engineer
        make sure this (sp5-967) is set to '0'. Not '1'. 0 = on, 1 = off.

        Set back to ‘0’ and power cycle machine.
        Omertà

        Comment

        • JayPaul
          Trusted Tech

          250+ Posts
          • Oct 2012
          • 305

          #19
          Re: Document Server missing

          Originally posted by FrohnB
          make sure this (sp5-967) is set to '0'. Not '1'. 0 = on, 1 = off.
          Oh man, I replied to that last message at the sae time you said that so I didn't see it.
          It even says on SP mode 0 = ON and 1=OFF.... god damn how did I not see that. IT IS BACK!
          Much appreciated. I knew it was an SP mode setting that needed changing, without being pointed towards that I'd be in there for ages looking at random settings!

          Comment

          • DRichard
            Trusted Tech

            250+ Posts
            • May 2008
            • 482

            #20
            Re: Document Server missing

            Originally posted by JayPaul
            Oh man, I replied to that last message at the sae time you said that so I didn't see it.
            It even says on SP mode 0 = ON and 1=OFF.... god damn how did I not see that. IT IS BACK!
            Much appreciated. I knew it was an SP mode setting that needed changing, without being pointed towards that I'd be in there for ages looking at random settings!
            Damn it! SO sorry that I misled you. I was going on old digital impulse (1=ON, 0=OFF). So glad someone else could clean up my trash. My apologies but happy you are set back on track.
            "Enjoy every sandwich."

            -- Warren Zevon

            Comment

            • mga
              Copier Technician

              Site Contributor
              1,000+ Posts
              • Dec 2010
              • 1393

              #21
              Re: Document Server missing

              You shouldn't need to change any sp settings you may have a bug on nvram or machine settings just you want to reset some settings on nvram and machine & customer defaults and reload latest package firmware with includes sop
              Regards Mark

              FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

              RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

              https://copierservices.simdif.com

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