Ricoh MP 3054 SC 672-11

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  • thurmmy
    Trusted Tech

    Site Contributor
    100+ Posts
    • Aug 2016
    • 102
    #1

    Ricoh MP 3054 SC 672-11

    I just went thru a bit with this code. It started with the customer complaint of non-responsive op-panel. When I arrived it was in fact the case. First thing I did was to shut down and reboot. When I turned it back on it stayed in please wait. Reboot again. Same, but waited for seems like forever and then SC 672-11 showed up. I went back the next day with a HDD and controller PCB from a MP 2554 I had in shop. Turned on and it came to ready but soon went to a SC 995. I ordered a controller and HDD and installed. Turned on, came to ready, but unresponsive op-panel. Off/on stayed in please wait. I went back again, this time with the op-panel harness and op-panel from the MP 2554. I tried the harness first. Same, no dif.. Installed the op-panel and it worked. Now to find out what happened to the op-panel. Not sure if it is something I can repair myself or not. This was an expensive service call. I am sharing my experience to help someone else avoid this trial and tribulation. I hope all is well with everyone in this wacky world of ours.
    Tags: back, op-panel, reboot, turned, wait
    • anothertech
      Service Manager

      Site Contributor
      1,000+ Posts
      • Nov 2007
      • 1715
      #2
      Re: Ricoh MP 3054 SC 672-11

      Does it look like they cleaned it with some kind of liquid? That has been common this year, a lot of customers getting a little too free with the cleaning componds.

        Comment

        • CopyBats
          Trusted Tech

          100+ Posts
          • Aug 2011
          • 131
          #3
          Re: Ricoh MP 3054 SC 672-11

          Originally posted by thurmmy
          I just went thru a bit with this code. It started with the customer complaint of non-responsive op-panel. When I arrived it was in fact the case. First thing I did was to shut down and reboot. When I turned it back on it stayed in please wait. Reboot again. Same, but waited for seems like forever and then SC 672-11 showed up. I went back the next day with a HDD and controller PCB from a MP 2554 I had in shop. Turned on and it came to ready but soon went to a SC 995. I ordered a controller and HDD and installed. Turned on, came to ready, but unresponsive op-panel. Off/on stayed in please wait. I went back again, this time with the op-panel harness and op-panel from the MP 2554. I tried the harness first. Same, no dif.. Installed the op-panel and it worked. Now to find out what happened to the op-panel. Not sure if it is something I can repair myself or not. This was an expensive service call. I am sharing my experience to help someone else avoid this trial and tribulation. I hope all is well with everyone in this wacky world of ours.
          Did you check TSB?

          SC672-11 During Energy SavermodeD197012d,021dSystem/CopyfirmwareInstall version 1.10 or

          Also check bulletin RD197055
          If it works, don't touch it.

            Comment

            • thurmmy
              Trusted Tech

              Site Contributor
              100+ Posts
              • Aug 2016
              • 102
              #4
              Re: Ricoh MP 3054 SC 672-11

              I don't have access to the TSB. Could you share it?

                Comment

                • CopyBats
                  Trusted Tech

                  100+ Posts
                  • Aug 2011
                  • 131
                  #5
                  Re: Ricoh MP 3054 SC 672-11

                  Originally posted by thurmmy
                  I don't have access to the TSB. Could you share it?

                  Since you are a contributor, here you go mate.
                  Attached Files
                  If it works, don't touch it.

                    Comment

                    • thurmmy
                      Trusted Tech

                      Site Contributor
                      100+ Posts
                      • Aug 2016
                      • 102
                      #6
                      Re: Ricoh MP 3054 SC 672-11

                      Thanks

                        Comment

                        • sandmanmac
                          Field Supervisor

                          Site Contributor
                          2,500+ Posts
                          • Feb 2009
                          • 3947
                          #7
                          Re: Ricoh MP 3054 SC 672-11

                          Originally posted by thurmmy
                          I just went thru a bit with this code.................
                          Welcome to the world of SC672-xxx !
                          If you search the forum it'll be abundantly clear that this can be one of the most hair graying , if not, Hair losing codes. That's just the way it is.
                          But staying on the topic of the op panel/ Harness. I had an issue with an MP C401 about a year ago that behaved quite similarly to your machine and I had updated F/W, and ran it with/ without options connected, and HDD. Fan a new cable from controller to Operation panel (around the outside of the machine first so I could be sure before going through the hassle of doing it properly). Nothing worked.
                          But what I did notice when I was comparing some things with a machine at my shop, was that the connector from the OP panel to the machine was very loose compared to others, so in the interest of time I swapped the snug fitting op panel on the trouble machine and the problem was resolved. I also was able to duplicate the SC672 at my shop when I re-connected the OP panel from the problem machine.
                          So, I feel like you have the same issue - bad USB connector on the op Panel.

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