MPC3504

[Elmo]

Hi All
Got an MPC3504 in a batch of machines
All powers up ok but when i go to utilities login as Admin
then try to select any of the options this screen pops up (does the same with the finisher attatched)

20201215_130553 (800x600).jpg


i have updated latest firmware package, tested a screen from another machine and
have reset the screen to factory default
been working on other brands for a few years so if its a know fault forgive my lack of knowledge
it looks like a firmware /software issue not sure any ideas
Thanks

[8T2]

Re: MPC3504

Haven't had a recent machine do this but the last one (MPC2800 or something) that did something similar had the wrong panel fitted

Sent from my WAS-LX1 using Tapatalk

[slimslob]

Re: MPC3504

Looks like you may have a faulty cover switch. The partial image at the bottom left of the screen appears to be part of the duplex paper path.

[Elmo]

Re: MPC3504

i will check out the door switches
was wondering why it was such a scrambled image

[Jethro]

Re: MPC3504

I'd print the diagnostic page (SP 5-990-005) and verify the individual firmware modules are all correct, as listed in the current Firmware History PDF.
I'd specifically be checking the animation, LCDC, and/or OpPanel firmware module. (I don't have a MP Cxx04 series machine handy so I'm not sure of the exact module names on that one.)

[Elmo]

Re: MPC3504

i downloaded and used the latest package from Ricoh

[slimslob]

Re: MPC3504

i downloaded and used the latest package from Ricoh

Package only updates modules that are not current. It does not replace corrupt modules because it is not able to detect them. You have to use individual modules.

[Elmo]

Re: MPC3504

Package only updates modules that are not current. It does not replace corrupt modules because it is not able to detect them. You have to use individual modules.

You learn something new every visit
Thanks will try all the individual modules

[Jethro]

Re: MPC3504

Package only updates modules that are not current. It does not replace corrupt modules because it is not able to detect them. You have to use individual modules.

Additionally, on some models - not sure if it applies to MPCxx04 series - the package will install OpPanel firmware that is for the Taiwan region instead of for NA. I've not actually seen it pose a problem, but if that's the case here I'd certainly update that module as well.

[Elmo]

Re: MPC3504

update all modules individually still no difference

Got out a bigger hammer lol
Checked door switches turned out to be faulty cassette pedestal
still had issue with incorrect info on screen
so swapped screen from a working machine and now all ok
just need to sort out the 3 faulty screens i have
any 1 help with advise on updating screen firmware via the card port on the screen
Thanks

[TonerMunkeh]

Re: MPC3504

Drop the firmware zip on an SD card, stick it in the side of the panel, boot into recovery mode (hold EX1 and EX3 on power up, switch to EX1 and EX2 when the display shows the first image), select update from SD card.

[FrohnB]

[mga]

Re: MPC3504

Hi All
Got an MPC3504 in a batch of machines
All powers up ok but when i go to utilities login as Admin
then try to select any of the options this screen pops up (does the same with the finisher attatched)

[ATTACH=CONFIG]47628[/ATTACH]


i have updated latest firmware package, tested a screen from another machine and
have reset the screen to factory default
been working on other brands for a few years so if its a know fault forgive my lack of knowledge
it looks like a firmware /software issue not sure any ideas
Thanks

Looks like wrong screen fitted to me also is a ex version make sure you download correct firmware download package install. In machine sd card slot it will also up date screen firmware the same time

[Jethro]

Re: MPC3504

update all modules individually still no difference

Got out a bigger hammer lol
Checked door switches turned out to be faulty cassette pedestal
still had issue with incorrect info on screen
so swapped screen from a working machine and now all ok
just need to sort out the 3 faulty screens i have
any 1 help with advise on updating screen firmware via the card port on the screen

Once you've downloaded the SOP OS firmware, and unzipped it, there's a readme file that describes the process pretty well.

For the 3(!) "faulty" screens - I've never had to do it but some have mentioned clearing the cache on the Android device. Once you boot into Recovery Mode (like when updating the OS firmware) there's an option to clear the cache in there.
Like I said, I've never had to do it but have seen others mention having success with some issues.

[mga]

Re: MPC3504

Hope this helps