Ricoh MP 6500 ScanRouter

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  • thurmmy
    Trusted Tech

    Site Contributor
    100+ Posts
    • Aug 2016
    • 102
    #1

    Ricoh MP 6500 ScanRouter

    My customer's IT is trying to disable scans to the ScanRouter. He has configured the scan to folder and disabled the ScanRouter but the copier is not recognizing that the ScanRouter has been disabled and continues to point to that server. Any ideas on how he can force it to use the local configuration? My understanding is that the servers that are currently using the ScanRouter are being retied soon and they are wanting to get the scans to the new server.
    Tags: disabled, scanrouter, scans, server, servers
    • mikadonovan
      Senior Tech

      Site Contributor
      2,500+ Posts
      • May 2008
      • 2936
      #2
      Re: Ricoh MP 6500 ScanRouter

      Can't they just uninstall the program? Ancient technology.
      NEVER ASSUME ANYTHING

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 35057
          #3
          Re: Ricoh MP 6500 ScanRouter

          "Delivery Option" needs to be turned 'OFF' in user tools.

          Also check SP 5845-005 Capture Server IP Address. It will contain the IP address that was set when ScanRouter was installed.

            Comment

            • thurmmy
              Trusted Tech

              Site Contributor
              100+ Posts
              • Aug 2016
              • 102
              #4
              Re: Ricoh MP 6500 ScanRouter

              Thanks and I will check on these.

                Comment

                • KenB
                  Geek Extraordinaire

                  2,500+ Posts
                  • Dec 2007
                  • 3946
                  #5
                  Re: Ricoh MP 6500 ScanRouter

                  Originally posted by slimslob
                  "Delivery Option" needs to be turned 'OFF' in user tools.

                  Also check SP 5845-005 Capture Server IP Address. It will contain the IP address that was set when ScanRouter was installed.
                  Correct!!

                  I walked down that road many times, where ScanRouter had been removed.
                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                    Comment

                    • sandmanmac
                      Field Supervisor

                      Site Contributor
                      2,500+ Posts
                      • Feb 2009
                      • 3947
                      #6
                      Re: Ricoh MP 6500 ScanRouter

                      Originally posted by slimslob
                      "Delivery Option" needs to be turned 'OFF' in user tools.

                      Also check SP 5845-005 Capture Server IP Address. It will contain the IP address that was set when ScanRouter was installed.
                      I 3rd that emotion!
                      That 'delivery option' is under file transfer I believe.
                      I can't believe this old, dead and buried, long forgotten (and not missed), software has yet again so rudely re-emerged right before the New year!

                        Comment

                        • slimslob
                          Retired

                          Site Contributor
                          25,000+ Posts
                          • May 2013
                          • 35057
                          #7
                          Re: Ricoh MP 6500 ScanRouter

                          Originally posted by KenB
                          Here's a little nugget you prolly won't find anywhere else...

                          If you run an SMC report, there is an entry for "Use Cherry Server", which is either on on off. (I don't remember the number, sorry.)

                          "Cherry Server" was ScanRouter Pro, which was different from Lite.
                          Different yes, but still required 'Delivery Option' to be ON in order to work.

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