Firmware without SD card

[JayPaul]

Hi all,
I have a customer who I may need to update firmware on their IMC 4500A. Problem is I'd rather not got there because of current lockdown, if I can do this remotely.
I was thinking, remote into customers PC using trusty AnyDesk (It is like team viewer) then, browse to copiers IP address, then use remote operation panel to control their touch screen as I enabled it before installation. My question is, if I go into service mode and Firmware, will it update if it is not installed on @remote? As we do not use @remote.
If not, is there another way I can do the whole thing remotely? The only way I have ever done firmware is via mod/packages on an SD card in slot 2, never needed to do this before.
Thanks

[Mark Bbb]

Re: Firmware without SD card

Remote will take (much) longer.
Sometimes we send the package via "wetransfer" or send them the SD card via post

[marvin-vegan]

Re: Firmware without SD card

You can push the package firmware through the WIM remotely once you are connected to customer computer. But package file is about 600MB big, so it is not recomended. Instead there is a trick. If you rename the .pkg suffix to .rfu, you can upload this big file via FTP connection. Doing so in the LAN network will take only a while (depends on 100mbit/1Gbit network).
If you can, test it first by yourself in lab environment, to see the process.
Remote update is always tricky and bit risky because somebody can turn the machine off and so on.

Another safer way is to use Application Site. As admin, there is possibility to update the firmware from the Appsite menu from panel as user.


Sent from my iPhone using Tapatalk

[Phil B.]

Re: Firmware without SD card

You can push the package firmware through the WIM remotely once you are connected to customer computer. But package file is about 600MB big, so it is not recomended. Instead there is a trick. If you rename the .pkg suffix to .rfu, you can upload this big file via FTP connection. Doing so in the LAN network will take only a while (depends on 100mbit/1Gbit network).
If you can, test it first by yourself in lab environment, to see the process.
Remote update is always tricky and bit risky because somebody can turn the machine off and so on.

Another safer way is to use Application Site. As admin, there is possibility to update the firmware from the Appsite menu from panel as user.


Sent from my iPhone using Tapatalk

some Admins will not allow ftp onto their system, security risk is the reason why.

[JayPaul]

Re: Firmware without SD card

I don't think I would use FTP (bad experiences with it)
I can kind of remember there is a way to do it via app site, because before each install I have to go in there and turn off remote firmware updates and auto update notice as they are absolute cancer to the machines.
If it really ends up needing it I'll just have to go there in person... still unsure of problem yet until customer calls me back and talks me through all the details properly etc

[marvin-vegan]

Re: Firmware without SD card

try the APPsite. If the customer has admin account, he/she can do it by himself

imed spec.jpgupd.jpgmange_fw.jpgadmin_menu.jpg

sorry for order of images, its backwards. The last option allows you to set time when the update will perform.

[JayPaul]

Re: Firmware without SD card

Can you definitely perform this without any need of @remote? I read on another thread about it needing that for some reason, hopefully it can be done without it as I could just set it for when they go home and check tomorrow morning if it worked.

[marvin-vegan]

Re: Firmware without SD card

Can you definitely perform this without any need of @remote? I read on another thread about it needing that for some reason, hopefully it can be done without it as I could just set it for when they go home and check tomorrow morning if it worked.

[JayPaul]

Re: Firmware without SD card

It is something I have never heard of before, especially because they have no extra software or OCR whatsoever. When they scan to email, the format of the page comes out looking different, like logo has suddenly moved down 2 inches on page and both printed writing and handwriting somehow come out as &!*$*"&$ instead of letters.
The closest thing I have had to that wasa couple of months ago, different customer with same model machine said they had scanning problems, I went there and they scan 5 pages, but when they open pdf it looked totally different, 1 page comes out like it had zoomed in to the corner, next page fine, next page verything was a lot smaller, next page fine... I updated firmware package and tested and was perfectly ok afterwards. Once again that was something I had never seen before and if firmware didn't fix it I would probably have come here to see if it had happened to anyone else before.

[marvin-vegan]

[slimslob]

Re: Firmware without SD card

It is something I have never heard of before, especially because they have no extra software or OCR whatsoever. When they scan to email, the format of the page comes out looking different, like logo has suddenly moved down 2 inches on page and both printed writing and handwriting somehow come out as &!*$*"&$ instead of letters.
The closest thing I have had to that wasa couple of months ago, different customer with same model machine said they had scanning problems, I went there and they scan 5 pages, but when they open pdf it looked totally different, 1 page comes out like it had zoomed in to the corner, next page fine, next page verything was a lot smaller, next page fine... I updated firmware package and tested and was perfectly ok afterwards. Once again that was something I had never seen before and if firmware didn't fix it I would probably have come here to see if it had happened to anyone else before.

That sounds like a corrupted firmware module. If it is and is up to date Package may not replace it. Try individual firmware modules. Most likely the scanner firmware. Check the firmware history to see if there are any other modules that the scanner version you are loading requires.

As for remote update, in addition to the risk of the machine have its power shut off that marvin-vegan mentioned, there is also the risk an incoming fax, a print job or some other network activity causing the update to fail.

[JayPaul]

Re: Firmware without SD card

They actually don't do individual ones such as scanner pcl and printer etc on the IMC machines (unless I just can't see it on UK version) there are a few but mainly they stopped and only do Packages now so engineers stop mixing up different levels for individual ones.
It probably hasn't had a firmware update in a year.
I can't show any evidence of problem yet as I have been waiting all day for customer to get in touch with me, which they did not (it now being after 5 on a friday, no chance)
It could literally turn out to be something completely different, such as problem with PC or Adobe yet, I haven't been given enough details of the problem.
Also odd story, I was taught nearly 10 years ago to do Firmware by SD card only, engine and system first then all the others after, leave doors open to prevent sc codes etc, unplug fax and ethernet cables to prevent info coming in. I was speaking to some top Ricoh specialist on a call out over a year ago when IMC were still kind of new, I asked him about auto update firmware and how they work if it needs to be plugged in via ethernet, what if someone sends print job and kills the machine. He literally laughed and said 'what are you talking about that has never happened' and acted like all these things I was taught were just a myth.
Obviously I still carried on doing firmware the way I was taught but does make me wonder...

[anothertech]

Re: Firmware without SD card

Just turn on Auto Remote Firmware Update (ARFU) and be done with it. SP5886-111 to 1

[KenB]

Re: Firmware without SD card

Just turn on Auto Remote Firmware Update (ARFU) and be done with it. SP5886-111 to 1

That doesn't work so hot if the machine doesn't have Internet access, which is all too common.

[marvin-vegan]

Re: Firmware without SD card

They actually don't do individual ones such as scanner pcl and printer etc on the IMC machines (unless I just can't see it on UK version) there are a few but mainly they stopped and only do Packages now so engineers stop mixing up different levels for individual ones.

As I said before, you have to download pkg file and then manually unpack (it's basically a TAR container - Total Commander or Winrar can open it).
Inside you will find compo.txt file (containing description of modul name, version and piecemark) and below the ZIP file (TARGZIP) firm.tgz (again total commander/winrar will open) - this one contains tens of file. Mixture of android apps and GW modules (printer, system/copy, network support, etc)