power failure damaging only (Ricoh) MFP's

[BillyCarpenter]

Re: power failure damaging only (Ricoh) MFP's

The damaged machines were all at different locations. sc543 leaves no doubt what is the cause after a power failure.
After a power failure insurance companies describes such damaged machine as 'strictly unreliable'.
It seems to me you don't even know this description at all and why they describe it like that.
Well, I'm sorry for that.

Take this for what it's worth, but if I were in your shoes and I'm experiencing all of these "power" problems, the first thing I'd do is install some type of voltage monitor in order to:

a.) verify the problem

and

b.) see what other information that I could glean like the time of day it's happening and what the voltage actually is at the time of the problem.


What have you actually done to address the problem besides wondering why it's not affecting other devices?

[Mark Bbb]

Re: power failure damaging only (Ricoh) MFP's

Take this for what it's worth, but if I were in your shoes and I'm experiencing all of these "power" problems, the first thing I'd do is install some type of voltage monitor in order to:

a.) verify the problem

and

b.) see what other information that I could glean like the time of day it's happening and what the voltage actually is at the time of the problem.


What have you actually done to address the problem besides wondering why it's not affecting other devices?

All the problems where know related issues, like road workers who had pulled over a current cable in the street. Or a factory in old buildings.... I admit, it is a coincidence that we had 4 so quick in time...

[BillyCarpenter]

Re: power failure damaging only (Ricoh) MFP's

All the problems where know related issues, like road workers who had pulled over a current cable in the street. Or a factory in old buildings.... I admit, it is a coincidence that we had 4 so quick in time...

Okay. Why are you worried about explaining anything to your customer if the cause was a road worker who had pulled over a power cable? Seems pretty simple to explain to me. No? I'm confused.

[Mark Bbb]

Re: power failure damaging only (Ricoh) MFP's

Okay. Why are you worried about explaining anything to your customer if the cause was a road worker who had pulled over a power cable? Seems pretty simple to explain to me. No? I'm confused.

It's good to be confused, my boy.
Then God will shine his light onto your dark path...
Pray, my boy, and you will see him shining above the troubled waters ...
Rise up, rise up, rise up...

[BillyCarpenter]

Re: power failure damaging only (Ricoh) MFP's

It's good to be confused, my boy.
Then God will shine his light onto your dark path...
Pray, my boy, and you will see him shining above the troubled waters ...
Rise up, rise up, rise up... and let us all pray for Billy

I'm sorry. You must overlook my confusion. You say that a road worker pulled down a power line. It probably caused power outage to many homes and businesses at the time and you're worried about explaining to your customer why it didn't affect more devices in their office. That's what I call being productive. I've learned so much. lol

[dalewb74]

Re: power failure damaging only (Ricoh) MFP's

so was there an innovolt or esp surge protector in place? did it also toast it as well? of course a normal surge protector from walmart won't handle the load. though so many customers assume that it will. yeah battery backup on a copier is badddd news.

[mga]

Re: power failure damaging only (Ricoh) MFP's

So many variables, like if the PC's etc were on an extension lead & the copier was direct into the wall.

I don't think anyone can give you a definite answer to this question.

Most likely just coincidence or bad luck.

+1 bad luck these things happen

[slimslob]

Re: power failure damaging only (Ricoh) MFP's

so was there an innovolt or esp surge protector in place? did it also toast it as well? of course a normal surge protector from walmart won't handle the load. though so many customers assume that it will. yeah battery backup on a copier is badddd news.

The dealer I worked for handled the service on a couple of Ricoh national accounts. Every time they ordered new equipment from Ricoh, it would come with one of those surge protectors

[Phil B.]

Re: power failure damaging only (Ricoh) MFP's

The dealer I worked for handled the service on a couple of Ricoh national accounts. Every time they ordered new equipment from Ricoh, it would come with one of those surge protectors

Same here, those are ESP surges


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[MIGUELMARCHENA]

Re: power failure damaging only (Ricoh) MFP's

I have lived in third world countries, and its electrical current is terrifying.

And yes, always, whenever there was a power failure, voltage spike, lightning storm, the photocopiers were always affected.
panasonic errro 4 01 fusora and 5 11. Board
toshiba f 10, hard drive and fuser c440.
Ricoh sc 540,541,542,543,552 etc and sc 672

the other equipment such as computers, telephones, fax, etc. were not damaged most of the time.

recently, a color machine, mpc5502 due to power problems, the source was damaged, then on another occasion, the bicu, on another, it damaged the toner sensors of 3 image units ... thanks to the engineers here, I was able to sort out.

Furthermore, since the client did not want to check the electrical network, he did not work with them again.

regards

[KeviM]

Re: power failure damaging only (Ricoh) MFP's

Hi guys.

I'm here in South Africa and we have something called load shedding. This is where the supplier of electricity switches off the electricity in certain areas for periods of about 2 hours. Problem is that I've been also experiencing the same issues with customers, where it's only the MFP that gets effected.

The most recent customer with a SC672 even had an AVR unit on the MFP and still picked up the error code. It seems like it's only the MFPs that get affected. Other equipment seems fine.

[KenB]

[tonerhead]

Re: power failure damaging only (Ricoh) MFP's

A good surge protector is really important. My former boss got really into surges. He only bought ESP and made sure the network cables and fax lines were also routed through the surge. In the past I also have had non-noticable brownouts that kept hammering on pwa's then finally a good surge and zap. I suspect the boards were weakened by brownouts over time. I've taken care of several issues with electrical line analyzers. You can prove to customer that they are getting surges/brownouts and make your case. When it gets down to electronics, very few things are more complicated than a copier. A computer has virtually no moving parts to control. A copier is every bit a computer as a computer plus it needs to drive/monitor lots of moving parts. IMO if anything is going to be zapped in an office, a copier will go before a computer.