SP 5310DN printer issue

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • Pulsara
    Technical Manager
    • Aug 2015
    • 27
    #1

    SP 5310DN printer issue

    Recently we got some SP 5310DN heavy duty printers with perfect copies. We are having some issues with few of them after around 4000k copies & have noticed that copies are getting light with white streaks. Checked the drum unit & found no toner inside the unit but toner cartridge remained full. I did Drum refresh, force toner adding but none of them cannot solve the problem. Also checked toner supply motor using output check mode. Any advice highly appreciate...
    Thanks in advance & hope all are safe...!
    Tags: copies, drum, toner, unit
    • FrohnB
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2017
      • 1919
      #2
      Re: SP 5310DN printer issue

      The Drum unit doesn't "retain" any toner. The toner is applied, then cleaned from drum, and the waste toner goes directly back into the toner cartridge.
      When you get a waste toner full message, you have to swap the toner cartridge (Causes a lot of confusion for end users).

      Have you checked the LED that resides above the drum unit, these will sometimes get a dusting of toner that can cause voids and light areas.
      Could try a different toner cartridge, or drum unit, 'bout the only things that will cause that.
      Omertà

        Comment

        • 8T2
          Trusted Tech

          250+ Posts
          • Aug 2015
          • 257
          #3
          Re: SP 5310DN printer issue

          Is the laser unit clean? I had loads of issues with dust and toner with one of these stupid all in one toner and drum printers when they just came out.

          Sent from my WAS-LX1 using Tapatalk

            Comment

            • +ve charge
              Technician

              50+ Posts
              • May 2008
              • 87
              #4
              Re: SP 5310DN printer issue

              Hi.... For this particular model toner comes separate from the drum unit. So Toner is supposed to fill into the development unit at regular intervals when the low toner level is detected.
              Am I right to assume that you are finding the development unit empty (of toner) whilst there is still toner in the cartridge causing the white streaks?
              Did forced toner supply not supply toner to the development unit?
              I have a few of these machines on the field that are working well so i'm interested in finding out more on this problem. Pls check if the Factory data Settings (birth certificate) leaflet is in the machine and compare with present machine settings and see if the settings are out of config.
              Thank You

                Comment

                • anothertech
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Nov 2007
                  • 1714
                  #5
                  Re: SP 5310DN printer issue

                  Originally posted by Pulsara
                  Recently we got some SP 5310DN heavy duty printers with perfect copies. We are having some issues with few of them after around 4000k copies & have noticed that copies are getting light with white streaks. Checked the drum unit & found no toner inside the unit but toner cartridge remained full. I did Drum refresh, force toner adding but none of them cannot solve the problem. Also checked toner supply motor using output check mode. Any advice highly appreciate...
                  Thanks in advance & hope all are safe...!
                  Do you really mean 4000K? That seems like a typo maybe?

                    Comment

                    • Phil B.
                      Field Supervisor

                      10,000+ Posts
                      • Jul 2016
                      • 22808
                      #6
                      Re: SP 5310DN printer issue

                      Originally posted by anothertech
                      Do you really mean 4000K? That seems like a typo maybe?
                      yeah that would be 4 MILLION pages printed. seems a bit much to me also.

                        Comment

                        • imaginemoko
                          unTrusted Tech

                          250+ Posts
                          • Jan 2008
                          • 289
                          #7
                          Re: SP 5310DN printer issue

                          Originally posted by Phil B.
                          yeah that would be 4 MILLION pages printed. seems a bit much to me also.
                          that would be 8th going to 9th PCDU replacement. 80% life of PCDU seems not bad i guess.
                          fix the customer first then fix the machine... its simple and makes life more easy.

                            Comment

                            • Pulsara
                              Technical Manager
                              • Aug 2015
                              • 27
                              #8
                              Re: SP 5310DN printer issue

                              [QUOTE=anothertech;1759635]Do you really mean 4000K? That seems like a typo maybe?[/QUOTE
                              Really sorry...Its typing mistake.. after around 4000 prints I got this problem.. 🙏
                              Once I checked no toner in the development unit & development roller also remained without toner. It seems the TD sensor does'nt send signal to the toner supply motor to add toner while printing. TD sensor type is not familier to me.It is not directly contact with toner.may be it sends RF signal.

                                Comment

                                Previous template Next
                                Working...