Has anyone had any problems printing from Dentrix software? My customer is having problems not wanting to print duplexed prints. Everything, (settings) seem to have the duplex turned off.
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Re: Ricoh MP C305
The firmware is all up to date and I had their IT person change drivers. I have not heard back from them yet. We did send the dentrix documents to another printer, MP C300, and that did go thru without a problem. We then changed the driver to the same as that. We shall see what happens and I will let you all know the results. Thank you.Comment
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Re: Ricoh MP C305
Quick question, is it that the customer wants to print duplex and the C305 won't do so? If that is the then it is in user tools. Duplex printing is turned off for all trays or at least the tray they want to use. Change the setting for "Apply 2-sided" in [System Settings] to enable duplex printing for the paper tray. For details
about setting "Apply 2-sided", see "Tray Paper Settings", Connecting the Machine/ System SettingsComment
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Re: Ricoh MP C305
No Slimslb, actually it is the opposite. Dentrix wants to duplex and even though all my setting are set to duplex off it still wants to duplex. The devise goes into error and I have to go to printer select tray 1, the only one, then press form feed and then it asks if you really want to cancel duplex mode. I may hve those steps wrong a bit but that is the jist of it.Comment
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Re: Ricoh MP C305
So the customer does not want duplex but the Dentrix software keeps trying to duplex. That sounds like it is in Dentrix's court. Time to have the customer schedule a support call with Dentrix at time when you can be there to talk to them. Or the real problem that the customer does not have support contract with Dentrix?
Maybe the customer might be better off with a different software. My dentist has used Patterson Eaglesoft. It does appears to do everything that Dentrix can do. It also interfaces with VOIP phone systems allowing each workstation computer to be associated with a specific extension so that patients can be dialed by the software and when incoming patient calls are answered the called ID takes the person answering directly to the patient or patient family associated with that number. It is a client-server based system and they have specific hardware and OS requirements but work with any printer. https://www.pattersondental.com/cp/S...are/Eaglesoft#Comment
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Re: Ricoh MP C305
I agree, customer can try and forbid 2-sided copy/print via user tools - but that's just a quick&dirty workaround attempt, everything else is not part of our end. Many applications can override driver settings, like MS office likes to mess around with tray settings.Comment
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Re: Ricoh MP C305
Still not resolved.Comment
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Re: Ricoh MP C305
In Dentrix.... File, Setup Printer or something like that.
You have to not only set the default printers for the software but also the defaults for the modules within the software. Labels print to label printer, prescription to Rx printer, etc...
We have a pediatric dentist at the end of our street we manage IT and copiers for who use Dentrix software
Failing to plan is planning to fail!!!Comment
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Re: Ricoh MP C305
My suggestion is that, you can disable the duplex unit from the machine.
Or
Go to it's printer properties on computer, click on device setting, you will see installable option, now put duplex to "Not-Install"Comment
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Re: Ricoh MP C305
LOL that's my favourite kind of customer. Always a joy if someone suddenly comes around with some "bonus missions" on site, especially if they point you to issues you might have needed to prep some parts in advance.
"Oh you can't fix this right now? Thought you might have a replacement for the broken tray front cover in your car stock so I didn't mention it on the phone...
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