Ricoh Pro C5300

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  • Babujoseph
    Technician
    • Aug 2020
    • 35
    #1

    Ricoh Pro C5300

    Ricoh Pro C5300 very light copies all color, replaced drum and developer and looks like an image from ITB is not getting transferred the paper please advise me. Meter count 20k color 22k black.
    Tags: c5300, color, paper, pro, ricoh
    • mga
      Copier Technician

      Site Contributor
      1,000+ Posts
      • Dec 2010
      • 1393
      #2
      Re: Ricoh Pro C5300

      Originally posted by Babujoseph
      Ricoh Pro C5300 very light copies all color, replaced drum and developer and looks like an image from ITB is not getting transferred the paper please advise me. Meter count 20k color 22k black.
      More information needed have you samples that is very very low volume
      Regards Mark

      FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

      RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

      https://copierservices.simdif.com

        Comment

        • Babujoseph
          Technician
          • Aug 2020
          • 35
          #3
          Re: Ricoh Pro C5300

          Originally posted by mga
          More information needed have you samples that is very very low volume

          What type of information you need??? Pls, send the details I will go back to the machine and find them.

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635
              #4
              Re: Ricoh Pro C5300

              Originally posted by Babujoseph
              Ricoh Pro C5300 very light copies all color, replaced drum and developer and looks like an image from ITB is not getting transferred the paper please advise me. Meter count 20k color 22k black.
              Why drum and dev as you stated image on ITB is looking good
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • Babujoseph
                  Technician
                  • Aug 2020
                  • 35
                  #5
                  Re: Ricoh Pro C5300

                  Originally posted by tsbservice
                  Why drum and dev as you stated image on ITB is looking good
                  Yes it is good. I can go back and check again in detail and send me the list of items to check. The copier does the process control and there us no error in the SMC report.
                  Thank you

                    Comment

                    • Babujoseph
                      Technician
                      • Aug 2020
                      • 35
                      #6
                      Re: Ricoh Pro C5300

                      Originally posted by mga
                      More information needed have you samples that is very very low volume
                      What do you mean by "Samples that is very very low volume" please explain in detail Thank you

                        Comment

                        • Babujoseph
                          Technician
                          • Aug 2020
                          • 35
                          #7
                          Re: Ricoh Pro C5300

                          Originally posted by mga
                          More information needed have you samples that is very very low volume
                          Dear Mark
                          Can I call you in this #07377 767 727

                          Joe +1847 312 7750 USA

                            Comment

                            • slimslob
                              Retired

                              Site Contributor
                              25,000+ Posts
                              • May 2013
                              • 35063
                              #8
                              Re: Ricoh Pro C5300

                              Originally posted by Babujoseph
                              What do you mean by "Samples that is very very low volume" please explain in detail Thank you
                              He means that the meter readings you posted, if they are correct, are extremely low to be having quality problems. Can you post samples of the problem? That is can post a scan of a printout that shows the image problem.

                              Also are you trained on Ricoh Production Color. Are you using Genuine Ricoh toner or some aftermarket crap. Do you at least have a copy of the service manual?

                                Comment

                                • Babujoseph
                                  Technician
                                  • Aug 2020
                                  • 35
                                  #9
                                  Re: Ricoh Pro C5300

                                  Originally posted by slimslob
                                  He means that the meter readings you posted, if they are correct, are extremely low to be having quality problems. Can you post samples of the problem? That is can post a scan of a printout that shows the image problem.

                                  Also are you trained on Ricoh Production Color. Are you using Genuine Ricoh toner or some aftermarket crap. Do you at least have a copy of the service manual?
                                  Dear sir.
                                  Thank you for the detailed explanation. I am trained on Ricoh mp C8002 and pro C5100 by Ricoh University, No much exposure in servicing production printers I have a service manual, parts used are genuine and new from Ricoh. I will post the scanned copy of the printout tomorrow.

                                  Thank you, sir

                                    Comment

                                    • davel
                                      Technician

                                      1,000+ Posts
                                      • Oct 2011
                                      • 1045
                                      #10
                                      Re: Ricoh Pro C5300

                                      Your boss is going to be pissed off that you replaced drums and devs at such a low volume. Does it do it on all papers? Look at transfer.

                                        Comment

                                        • Babujoseph
                                          Technician
                                          • Aug 2020
                                          • 35
                                          #11
                                          Re: Ricoh Pro C5300

                                          Originally posted by davel
                                          Your boss is going to be pissed off that you replaced drums and devs at such a low volume. Does it do it on all papers? Look at transfer.
                                          It does do it on all papers, i swapped the ITB from a working 5300 but no luck

                                            Comment

                                            • dalewb74
                                              Service Manager

                                              Site Contributor
                                              1,000+ Posts
                                              • Feb 2018
                                              • 1064
                                              #12
                                              Re: Ricoh Pro C5300

                                              im just wondering how is it you are ricoh university trained to work on the PRO C5100 and yet don't know what to do on the PRO C5300? maybe it's time for a refresher on the ricoh university? just saying.....

                                                Comment

                                                • CHEBLA
                                                  Junior Member
                                                  • Jul 2018
                                                  • 8
                                                  #13
                                                  Re: Ricoh Pro C5300

                                                  Remove the toners and shake them well or Change the 4 toners if possible , print at least 40pagesA3 , and perform " FORCED TONER SUPPLY ALL". U must see a difference.

                                                    Comment

                                                    • Babujoseph
                                                      Technician
                                                      • Aug 2020
                                                      • 35
                                                      #14
                                                      Re: Ricoh Pro C5300

                                                      Originally posted by slimslob
                                                      He means that the meter readings you posted, if they are correct, are extremely low to be having quality problems. Can you post samples of the problem? That is can post a scan of a printout that shows the image problem.

                                                      Also are you trained on Ricoh Production Color. Are you using Genuine Ricoh toner or some aftermarket crap. Do you at least have a copy of the service manual?
                                                      Dear Sir

                                                      Please find enclosed a sample copy of the image.

                                                      Thank you
                                                      Attached Files

                                                        Comment

                                                        • Babujoseph
                                                          Technician
                                                          • Aug 2020
                                                          • 35
                                                          #15
                                                          Re: Ricoh Pro C5300

                                                          Originally posted by tsbservice
                                                          Why drum and dev as you stated image on ITB is looking good
                                                          customer wants me to change the Drum and Developer a copy of the problem enclosed
                                                          Attached Files

                                                            Comment

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