cannot log in web image monitor ricoh mp301

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  • Mark Bbb
    Service Manager

    1,000+ Posts
    • Jun 2012
    • 1662
    #16
    Re: cannot log in web image monitor ricoh mp301

    Originally posted by alphablaster
    192.168.1.249
    I didn't put this ip, someone else did it and after this cause they brought it to me
    is this the right ip address or not?
    Yes or no?

      Comment

      • alphablaster
        Technician
        • Nov 2020
        • 32
        #17
        Re: cannot log in web image monitor ricoh mp301

        Originally posted by Mark Bbb
        is this the right ip address or not?
        Yes or no?
        What do you mean the right ip? Right ip for what ?
        They brought it to me with this ip and it doesn't let me change it

          Comment

          • davel
            Technician

            1,000+ Posts
            • Oct 2011
            • 1094
            #18
            Re: cannot log in web image monitor ricoh mp301

            Is this the IP address that you type into your browser?

              Comment

              • Mark Bbb
                Service Manager

                1,000+ Posts
                • Jun 2012
                • 1662
                #19
                Re: cannot log in web image monitor ricoh mp301

                Originally posted by alphablaster
                What do you mean the right ip? Right ip for what ?
                They brought it to me with this ip and it doesn't let me change it
                i give up now.

                  Comment

                  • alphablaster
                    Technician
                    • Nov 2020
                    • 32
                    #20
                    Re: cannot log in web image monitor ricoh mp301

                    Originally posted by davel
                    Is this the IP address that you type into your browser?
                    Of course it is, i mean who should expect to reach WIM whithout typing the exact ip, this is self-evident

                      Comment

                      • COPIERMAN
                        Senior Tech

                        500+ Posts
                        • Jun 2009
                        • 559
                        #21
                        Re: cannot log in web image monitor ricoh mp301

                        ok you have to go into special service mode not the normal one. then 5-846 46 execute . turn off copier and back on now will ask to reset both passwords.

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                          • alphablaster
                            Technician
                            • Nov 2020
                            • 32
                            #22
                            Re: cannot log in web image monitor ricoh mp301

                            Originally posted by COPIERMAN
                            ok you have to go into special service mode not the normal one. then 5-846 46 execute . turn off copier and back on now will ask to reset both passwords.
                            At first thank you, second if you know could you please tell how to go to this special service mode ? if you mean the c143cc and do the 5-846-46, i've done that.

                              Comment

                              • slimslob
                                Retired

                                Site Contributor
                                25,000+ Posts
                                • May 2013
                                • 37324
                                #23
                                Re: cannot log in web image monitor ricoh mp301

                                Originally posted by alphablaster
                                I cannot even reach the WIM, printing and scanning works, it is connected with lan cable, windows installed and yes tried firefox too but I can't reach WIM either
                                That usually means the a device certificate has been created. See my previous reply.

                                Originally posted by alphablaster
                                192.168.1.249
                                I didn't put this ip, someone else did it and after this cause they brought it to me
                                Is that the IP address used for printing? If so, then it is the correct address. If not, then it is the wrong address.

                                  Comment

                                  • keithxxiii
                                    Just a tech

                                    250+ Posts
                                    • Nov 2014
                                    • 468
                                    #24
                                    Re: cannot log in web image monitor ricoh mp301

                                    If all network settings are correct, and you are able to ping the IP address, then try downgrading the network security level to "0"
                                    Aye! Cut the crap

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