Mp4054 scanner freezing

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  • sandmanmac
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Feb 2009
    • 3973
    #1

    Mp4054 scanner freezing

    Hi all.
    I just left a call where the machine is working fine with no errors, except when trying to scan.
    The customer only scans to folders.
    It shows 'processing' ,and stays that way and the screen is frozen so you can't switch modes or cancel, etc. It has to be rebooted.
    I Feel like it could be an HDD issue and of course I didn't have another one with me, so I tried to reformat it on the machine, and after I pressed 'execute', the same thing happened where it locked up and never completed. I tried disconnecting, rebooting, and then rebooting with the HDD re-connected again, and while it did say 'Hard disk replaced', it never formatted it.
    So I'm on my way back to my shop to get an HDD and thought I'd post this issue in case anyone had some further advice on this?
    It's a new one for me.
    Thanks in advance!
    Tags: None
    • luca72
      Field Supervisor

      1,000+ Posts
      • Oct 2017
      • 1710
      #2
      Hi all.
      I just left a call where the machine is working fine with no errors, except when trying to scan.
      The customer only scans to folders.
      It shows 'processing' ,and stays that way and the screen is frozen so you can't switch modes or cancel, etc. It has to be rebooted.
      I Feel like it could be an HDD issue and of course I didn't have another one with me, so I tried to reformat it on the machine, and after I pressed 'execute', the same thing happened where it locked up and never completed. I tried disconnecting, rebooting, and then rebooting with the HDD re-connected again, and while it did say 'Hard disk replaced', it never formatted it.
      So I'm on my way back to my shop to get an HDD and thought I'd post this issue in case anyone had some further advice on this?
      It's a new one for me.
      Thanks in advance!
      [/QUOTE]

      if, as you say, it can't format it and/or the machine stalls anyway, it's 100% the HDD!...I'm changing a lot of them this month, maybe it's the heat that gave it the final shot(?)
      "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)
        👍 3

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        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 37047
          #3
          They don't by chance have OCR, embedded text data. scan enabled as their default?
            👍 2

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            • sandmanmac
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Feb 2009
              • 3973
              #4
              Thanks guys!
              And you're right, Luca, I replaced the HDD and all is well.
              I just thought I'd reach out beforehand for a little extra insight if there was any
                👍 2

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                • luca72
                  Field Supervisor

                  1,000+ Posts
                  • Oct 2017
                  • 1710
                  #5
                  Originally posted by sandmanmac
                  Thanks guys!
                  And you're right, Luca, I replaced the HDD and all is well.
                  I just thought I'd reach out beforehand for a little extra insight if there was any
                  I'm sorry, but unfortunately for some strange reason, I no longer receive response notifications
                  "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

                    Comment

                    • sandmanmac
                      Field Supervisor

                      Site Contributor
                      2,500+ Posts
                      • Feb 2009
                      • 3973
                      #6
                      Originally posted by luca72

                      I'm sorry, but unfortunately for some strange reason, I no longer receive response notifications
                      No apology required Luca.
                      I think that's because it seems we have to manually select "subscribe" at the top of each thread we reply together than being automatically subscribed. This is one feature I don't like about the new site, and there is also no indicator on the main page for the threads that you are subscribed to

                        Comment

                        • slimslob
                          Retired

                          Site Contributor
                          25,000+ Posts
                          • May 2013
                          • 37047
                          #7
                          Originally posted by luca72

                          I'm sorry, but unfortunately for some strange reason, I no longer receive response notifications
                          Originally posted by sandmanmac

                          No apology required Luca.
                          I think that's because it seems we have to manually select "subscribe" at the top of each thread we reply together than being automatically subscribed. This is one feature I don't like about the new site, and there is also no indicator on the main page for the threads that you are subscribed to
                          Some setting in your profile got changed by the update. If you are having a problem, report it is Site Feedback and Aneurysm will take care of it. He apparently has retired and is now here daily.
                            👍 1

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                            • sandmanmac
                              Field Supervisor

                              Site Contributor
                              2,500+ Posts
                              • Feb 2009
                              • 3973
                              #8
                              Originally posted by slimslob



                              Some setting in your profile got changed by the update. If you are having a problem, report it is Site Feedback and Aneurysm will take care of it. He apparently has retired and is now here daily.
                              Thanks Tim.
                              Seems that maybe I should have checked my user settings some time ago. Automatic Subscriptions was turned off...OOPS!
                              I feel like one of my end users that I'm always complaining about ?
                                😂 2

                                Comment

                                • luca72
                                  Field Supervisor

                                  1,000+ Posts
                                  • Oct 2017
                                  • 1710
                                  #9
                                  Originally posted by sandmanmac

                                  No apology required Luca.
                                  I think that's because it seems we have to manually select "subscribe" at the top of each thread we reply together than being automatically subscribed. This is one feature I don't like about the new site, and there is also no indicator on the main page for the threads that you are subscribed to
                                  Ah!...Thanks, I must have disabled it for error....now seem work
                                  "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

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