imc3000 offset (ghost image) - sometimes

[Mark Bbb]

Hoi,
Twice in a week and once in a print order... (dixit customer)
Already upgradet firmware in july '21.
Machine has 26K total counter.
Is there an RTB?
Thanks for your help.

[TonerMunkeh]

Re: imc3000 offset (ghost image) - sometimes

How often does it do the ghosting? Are they printing on non-standard media? Have you tried setting the tray to middle thick?

[Mark Bbb]

Re: imc3000 offset (ghost image) - sometimes

How often does it do the ghosting? Are they printing on non-standard media? Have you tried setting the tray to middle thick?

T.M.: as i wrote before, it happens twice - or so - every week, could then be once in a multi print out.
No, i won't set it to middel thick, that might be a solution but sleeve will worn (much) quicker.
Ricoh must come with a solution (if the fault is in the software), no?
Do you have access to Octopussy? Is there an RTB?

[Zaxxon]

[Mark Bbb]

Re: imc3000 offset (ghost image) - sometimes

I will check cl unit

[Mark Bbb]

Re: imc3000 offset (ghost image) - sometimes

ITB Cl unit is ok, it is not blocked with toner.
Firmware version = 2.28 (latest?).
All fusing related SP's are on default.
Customer says machine has this problem from installation on...
I think this is a matter of firmware.
Has someone meanwhile a proper suggestion?
Thanks.

[anothertech]

Re: imc3000 offset (ghost image) - sometimes

ITB Cl unit is ok, it is not blocked with toner.
Firmware version = 2.28 (latest?).
All fusing related SP's are on default.
Customer says machine has this problem from installation on...
I think this is a matter of firmware.
Has someone meanwhile a proper suggestion?
Thanks.

Firmware is old, current is 4.59

Turn on auto firmware update SP 5886-111

[Mark Bbb]

Re: imc3000 offset (ghost image) - sometimes

Firmware is old, current is 4.59

Turn on auto firmware update SP 5886-111

I've done the update, no good.

[Mark Bbb]

Re: imc3000 offset (ghost image) - sometimes

Had similar on MP C4503 it was separation issue from one of the paper trays, so every now and then they reached this tray they got offset. Users didn’t notice the extra sheet of blank paper.

I do not understand what you mean;
where is this second blank page located?
You mean that these 2 pages come together, as sticking to each other?
The distance between the original and the ghost is 37 inch.

[Mark Bbb]

Re: imc3000 offset (ghost image) - sometimes

Seems that the letterhead is the issue.
We have put this tray on medium thick and it seems that this setting the problem has solved...
Thank you for your inspiring help.

[Gift]

Re: imc3000 offset (ghost image) - sometimes

That good old "medium thick" trick - Either that or bumping the temps via SP for ~5deg celsius should to the trick

[Mark Bbb]

Re: imc3000 offset (ghost image) - sometimes

Seems that the letterhead is the issue.
We have put this tray on medium thick and it seems that this setting the problem has solved...
Thank you for your inspiring help.

No, it did not solved this problem.
Yesterday there was (only) one printout (b&w) with ghost image...
The time between the above edited post (last week) and now it was ok.

[Gift]

Re: imc3000 offset (ghost image) - sometimes

No, it did not solved this problem.
Yesterday there was (only) one printout (b&w) with ghost image...
The time between the above edited post (last week) and now it was ok.

It's still just happening with the letterhead paper?

[Mark Bbb]

Re: imc3000 offset (ghost image) - sometimes

It's still just happening with the letterhead paper?

The ghost image was on a normal 80 gr paper.
But because this machine is located in a separated room and the users are located at different locations in a big office my contact don't know if the previous print was on letterhead.