im c300 - machine ok but why does it say on panel - CALL PM SERVICE?

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  • Jedi Ben
    Senior Engineer

    50+ Posts
    • Jul 2016
    • 77
    #1

    im c300 - machine ok but why does it say on panel - CALL PM SERVICE?

    nothing is over life yet. get the PM call service in the drop down status bar.
    cant find a RTB on in
    its connected via usb (wonder if this causes message)?
    machine behaves fine.
    wonder if there is a SP to adjust to turn the message off?
    Any info would be great or has anyone else had it?

    THANKS
    Tags: c300, call, message, service
    • mikadonovan
      Senior Tech

      Site Contributor
      2,500+ Posts
      • May 2008
      • 2931
      #2
      Re: im c300 - machine ok but why does it say on panel - CALL PM SERVICE?

      I would expect resetting the PM counter might clear it. Log into SP mode and see if there is not a tab that says "PM COUNTER/NEW UNIT SET. If not, resets may be in System SP-7XXX. Oh, and since that indication is on, some new parts may be in order.
      NEVER ASSUME ANYTHING

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        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 37047
          #3
          Re: im c300 - machine ok but why does it say on panel - CALL PM SERVICE?

          Check SP 5066 and SP 5067

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            • Jedi Ben
              Senior Engineer

              50+ Posts
              • Jul 2016
              • 77
              #4
              Re: im c300 - machine ok but why does it say on panel - CALL PM SERVICE?

              Originally posted by mikadonovan
              I would expect resetting the PM counter might clear it. Log into SP mode and see if there is not a tab that says "PM COUNTER/NEW UNIT SET. If not, resets may be in System SP-7XXX. Oh, and since that indication is on, some new parts may be in order.
              Cheers for that. i will go back and chuck the latest firmware on. if that doesn't resolve it. I shall try reset of the pm counter as you suggested. will update

              Ben

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                • Jedi Ben
                  Senior Engineer

                  50+ Posts
                  • Jul 2016
                  • 77
                  #5
                  Re: im c300 - machine ok but why does it say on panel - CALL PM SERVICE?

                  1. put latest package f/w on - still call pm service
                  2. done sp 7804# execute - the PM counter reset

                  cleared the message

                    Comment

                    • Mark Bbb
                      Service Manager

                      1,000+ Posts
                      • Jun 2012
                      • 1662
                      #6
                      Re: im c300 - machine ok but why does it say on panel - CALL PM SERVICE?

                      Is it a new machine?
                      Perhaps the user counters where set to 0?
                      There is a dealer in the Netherlands who does that.

                        Comment

                        • Jedi Ben
                          Senior Engineer

                          50+ Posts
                          • Jul 2016
                          • 77
                          #7
                          Re: im c300 - machine ok but why does it say on panel - CALL PM SERVICE?

                          Originally posted by Mark Bbb
                          Is it a new machine?
                          Perhaps the user counters where set to 0?
                          There is a dealer in the Netherlands who does that.
                          no mate, its done 29k no parts co were over life. i have ricoh tech forum as well, put the same post on there. they informed to try the latest firmware 1st. because they had a few issues with fuser life flagging up before its actual life? not sure what flagged my pm call message but the reset sp i mentioned above cleared the panel message

                          ben

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