Hello folks.
I had a weird problem this afternoon with a SP 4520DN printer.
The customer asks why he must select the tray on every (A4) job he prints. I see on the panel that the tray1 is in perso format, in 210x297mm, the A4 format.
I try to fix it in A4 format (not perso) but there is not A4 in the options of tray 1.
A4 is present in the bypass, but not A4.
The tray is okay, nothing is proken. The 3 sensors are okay, I checked in SP5.803.001, the sensor wheel is correctly on A4.
I updated the system - engine - printer firmwares, and it's the same thing.
I'm kinda out of ideas right now. Did someone had the same problem with this printer ?
I used a lot of those SP4520DN printers, but it's the first time I see this.
The customer tells he has this problem for some months, and uses this printer since 2021 as far as I know, without problem until this one.
I had a weird problem this afternoon with a SP 4520DN printer.
The customer asks why he must select the tray on every (A4) job he prints. I see on the panel that the tray1 is in perso format, in 210x297mm, the A4 format.
I try to fix it in A4 format (not perso) but there is not A4 in the options of tray 1.
A4 is present in the bypass, but not A4.
The tray is okay, nothing is proken. The 3 sensors are okay, I checked in SP5.803.001, the sensor wheel is correctly on A4.
I updated the system - engine - printer firmwares, and it's the same thing.
I'm kinda out of ideas right now. Did someone had the same problem with this printer ?
I used a lot of those SP4520DN printers, but it's the first time I see this.
The customer tells he has this problem for some months, and uses this printer since 2021 as far as I know, without problem until this one.
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