Unable to Access Web Image Monitor Ricoh IMC 6000

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  • printerdude123
    Junior Member
    • Oct 2021
    • 3
    #1

    Unable to Access Web Image Monitor Ricoh IMC 6000

    Hello, I do not know if anyone else has experienced this issue, but we have recently installed some new Ricoh IMC6000s. We have these devices set up to automatically email us if paper is low, toner is out,etc. Sometimes we will get blank emails from the devices. When we try to access the WIM to the ones sending out blank emails, we get a blank page with the message:

    /web/sys/res/en/websys_i18n_en.xml

    We have tried different browsers, computers, as well as updating the firmware on the copiers. The only thing that seems to work is restarting the copier but that is only temporary before it all happens again.

    Any help is greatly appreciated.
    Tags: blank, emails, im c6000, ricoh
    • luca72
      Field Supervisor

      1,000+ Posts
      • Oct 2017
      • 1677
      #2
      Re: Unable to Access Web Image Monitor Ricoh IMC 6000

      Originally posted by printerdude123
      Hello, I do not know if anyone else has experienced this issue, but we have recently installed some new Ricoh IMC6000s. We have these devices set up to automatically email us if paper is low, toner is out,etc. Sometimes we will get blank emails from the devices. When we try to access the WIM to the ones sending out blank emails, we get a blank page with the message:

      /web/sys/res/en/websys_i18n_en.xml

      We have tried different browsers, computers, as well as updating the firmware on the copiers. The only thing that seems to work is restarting the copier but that is only temporary before it all happens again.

      Any help is greatly appreciated.

      it never happened to me, but seen this way ... it stinks a bit, of blacklist / spam, or in any case a security policy
      "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 36810
          #3
          Re: Unable to Access Web Image Monitor Ricoh IMC 6000

          Have you tried a full power down and reboot? That was the solution in a previous thread. web image monitor will not load

            Comment

            • printerdude123
              Junior Member
              • Oct 2021
              • 3
              #4
              Re: Unable to Access Web Image Monitor Ricoh IMC 6000

              Interesting. Is there any way in the settings of the copier, to go around this? Appreciate the reply.

                Comment

                • printerdude123
                  Junior Member
                  • Oct 2021
                  • 3
                  #5
                  Re: Unable to Access Web Image Monitor Ricoh IMC 6000

                  Originally posted by slimslob
                  Have you tried a full power down and reboot? That was the solution in a previous thread. web image monitor will not load

                  Yeah, we have to reset them pretty regularly, but the eventually do it again in a matter of hours.

                    Comment

                    • slimslob
                      Retired

                      Site Contributor
                      25,000+ Posts
                      • May 2013
                      • 36810
                      #6
                      Re: Unable to Access Web Image Monitor Ricoh IMC 6000

                      Originally posted by printerdude123
                      Yeah, we have to reset them pretty regularly, but the eventually do it again in a matter of hours.
                      Sounds like you may have really crappy power. Do you have any type of power protection for the IMC?

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