Is it just me being a crybaby. I have had to deal with 3 of these things in the last month which required the disassembly of the entire rear of machine. The one I'm on now needs the larger drive unit. For the cost of this machine new I do not not think this is something we should do in customers office. Does anyone here knows what actually drives the ITB. If it's in the manual please tell me where. I Hate this box. I don't know how to post pics yet.
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We have dozens of the IM C300 / C400 & never had to replace the drive unit, or even on the older Griffin C305.
I believe the K drum motor M11 also drives the transfer unit.
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
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This machine has been a nightmare for me.had one customer forcibly push 307 cartridge into 300. had to replace hopper. on another had to replace toner board and now this I'm still hunting for worn out gear. I have pics when i figure it out I'll post em. lots of teams are getting more of these. decent color box relatively cheap. You'll see eventually. the white tabs that open and close toner bottle shuttle they will be fine but the the posts on hopper assy that hold them in place will break. this will lead to new toner hopper assy. yay!. back at it today.Comment
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Can't complain, too - I know it's not funny if you need to access some cluches or the hopper unit but especially with the newer models (MPC307/IMC300) this is a very rare case since they are pretty reliable.
Recently I tried to remove and re-insert an ITB on a returner KM C3350i in my shop for the first time and I felt like a moron afterwards since I wasn't able to insert it. KM biased collegues had a good laugh though.....
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That sounds like a training problem not a machine problem.What exactly is happening that makes you think that you have a drive problem with the ITB? Have you checked the ITB iitself for slippage issues with the belt on the driving roller. That is something that Ricoh has had with previous models.had to replace hopper. on another had to replace toner board and now this I'm still hunting for worn out gear. I have pics when i figure it out I'll post em. lots of teams are getting more of these. decent color box relatively cheap. You'll see eventually. the white tabs that open and close toner bottle shuttle they will be fine but the the posts on hopper assy that hold them in place will break. this will lead to new toner hopper assy. yay!. back at it today.Comment
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is the machine poorly designed to service anything behind the controller box? yes. Can we do anything about it? no. Compared to the predecessor models, especially the c305, the need to tear into the back is much less. If it is possible to swap a loaner in to be able to service it in the shop it is nice but not always practical if it is any distance from the office. Biggest suggestion i can make is to be meticulous about noting connectors and screws you are removing to avoid having to disassemble multiple times because you forgot the high voltage board connector or things of that nature.
The 1st time i tore into a C305 it was a 5 hour job. Now i can swap a hopper/clutch pack in a couple hours. We did have a few where i spent 6 hours and didnt fix the issue so we had to install a loaner and spend a few days on it a the office.
If your department can afford it i would recommend having a Toner control board, Toner hopper assy, and clutches on hand for service calls as they have been the most common reason for needing to tear into the back in my experience.Comment
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I can spin the itb by hand with no issues however operating it via sp modes is the grind. please refrain from talking to me like I started yesterday. This level of teardown should not be occurring in a customers office. I work for Ricoh you tell me why their is no loaner in place. I also dont like kneeling in muck for hours on end. this machine located in meat plant.Comment
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Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
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Really Mr. slimsob? what would you like, my email, my oracle id or my employee number. Maybe my login to to our crappy somewhat new tech express site. No disrespect but we haven't had a "regional rep" since mr. satalino (sp) since well over a decade ago. I didn't come here for a fight I know your a big fish here. In fact I came here because ricoh has taken away our forum. They want us to now submit our knowledge so they can send anyone out to repair machines cause obviously we're just monkeys with a screwdriver. They are currently suppressing calls trying to make older ladies in a dress get on the floor to remove that piece of paper from behind tray 4. Ricoh is going down the zerox road quickly yelling streamline will save us all as all streamline does is lock up machines to the point of needing NVram on a regular basis, Verizon as case in point. Firmware uogrades twice a month to deal with that fine overreaching software nightmare that isn't even compatible between it's versions. So anyways I was just curious how many others have been struggling with the desktop color printers. Have a nice evening.Comment
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How about the instructor of one of the classroom training courses you have attended?
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My last class was really recent for evolv weapons detection. my last ricoh in class training was 15 years ago. They don't send us for training often just take on online class and call us qualified. This situation is not going to change. I just don't think we should be disassembling a machine that far in a customer office.How would you feel seeing your machine like that. My manager has heard my concerns and maybe something will come out of it. Ricoh is not what it is once was. All Ricoh is concerned about is profitiability at any cost or Northstar strategy. They do not care about some techs opinion. look at the last two internal gallup poll results. I would say three but they never released those results.Comment
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Unhappy customers adversely affect profitability. Quality of service keeps existing and brings in new customers, If regional service won't support maybe sales support can.Comment
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If I'm wrong about regional reps please let me know but I don't think that's a thing anymore.Comment
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