MP C3004 - SC995-03

[ABS tect]

Re: MP C3004 - SC995-03

Well unfortunately I got the dreaded call back that the code was back...

For the customer's sake I have replaced the unit and brought the bad one with the code to my shop for further diagnosing...although it may be awhile until I get around to it.

Unfortunately, although it usually does, I don't believe firmware worked in this case.

[Brianneoe]

Re: MP C3004 - SC995-03

Well unfortunately I got the dreaded call back that the code was back...

For the customer's sake I have replaced the unit and brought the bad one with the code to my shop for further diagnosing...although it may be awhile until I get around to it.

Unfortunately, although it usually does, I don't believe firmware worked in this case.

Hi ABS, I had a C3003 and then the replacement C3004 HD go into a format by itself. It would happen once every few months. It got to a point where that the customer knew how to reinstall the address book them self.
The problem turned out to be high Ground to Neutral spikes. The outlet had over 3vac running between Ground to Neutral. Just something you may want to check if it comes back.

Good luck

[ABS tect]

Re: MP C3004 - SC995-03

Hi ABS, I had a C3003 and then the replacement C3004 HD go into a format by itself. It would happen once every few months. It got to a point where that the customer knew how to reinstall the address book them self.
The problem turned out to be high Ground to Neutral spikes. The outlet had over 3vac running between Ground to Neutral. Just something you may want to check if it comes back.

Good luck

[Gift]

Re: MP C3004 - SC995-03

IIIRC some units have problems with bad sata cables - saw a bulletin that was valid for a wide range of models.

[Mark Bbb]

Re: MP C3004 - SC995-03

That could be a symptom when a firmware upgrade was interrupted f.i. when someone has printed...
Was the latest firmware upgrade successful?