MP C3004 - SC995-03

[ABS tect]

I have a MP C3004 with a SC995-03 code. This machine is at a customer location and has been functioning fine until this morning.

It says machine serial number doesn't match or the controller is defective.

It just seemed a bit strange to me as no work was being done on this machine, it's not like i was messing with the controller or anything.

So is there something I can check or look at first before going through replacing the controller on this machine?

Thanks.

[luca72]

Re: MP C3004 - SC995-03

I have a MP C3004 with a SC995-03 code. This machine is at a customer location and has been functioning fine until this morning.

It says machine serial number doesn't match or the controller is defective.

It just seemed a bit strange to me as no work was being done on this machine, it's not like i was messing with the controller or anything.

So is there something I can check or look at first before going through replacing the controller on this machine?

Thanks.

usually (as you said) that error occurs when the controller is replaced, and the procedure to return the serial number must be performed (see manual) or when the wrong controller is mounted (e.g. ex controller on non-ex or vice versa ), but since it is not your case, neither one, nor the other, I think about nv-ram faulty, controller faulty, or try the machine with hdd disconnected, I'm not very confident, but you never know, it might maybe there is no possibility to enter sp mode, with that error behind it

[slimslob]

Re: MP C3004 - SC995-03

Unless you have a proper power device installed in front of the MP C4504 it may have been hit with a power surge or RF line noise that scrambled the NVRAM and/or the HDD.

[copier tech]

Re: MP C3004 - SC995-03

I have a MP C3004 with a SC995-03 code. This machine is at a customer location and has been functioning fine until this morning.

It says machine serial number doesn't match or the controller is defective.

It just seemed a bit strange to me as no work was being done on this machine, it's not like i was messing with the controller or anything.

So is there something I can check or look at first before going through replacing the controller on this machine?

Thanks.

Try reseating all the controller connections, clean the RAM contacts & update the firmware is where I would start.

[ABS tect]

Re: MP C3004 - SC995-03

I started with redoing firmware romdata, and then package. Machine was functional when I left.

However customer said it would work for a day or so before coming back. So no call this morning so far.

If i get a call I will check/replace HDD and if it still persist I'll give in to replacing the controller.

Also, I reckon I should have them put it on a surge protector.

Thanks for the input.

[copier tech]

Re: MP C3004 - SC995-03

I started with redoing firmware romdata, and then package. Machine was functional when I left.

However customer said it would work for a day or so before coming back. So no call this morning so far.

If i get a call I will check/replace HDD and if it still persist I'll give in to replacing the controller.

Also, I reckon I should have them put it on a surge protector.

Thanks for the input.

With any controller type error its always worth updating the firmware before replacing any hardware.

Hopefully you resolved the issue.

[ABS tect]

Re: MP C3004 - SC995-03

So far so good...no call back and it has been a couple weeks. Guess firmware did it

[copier tech]

Re: MP C3004 - SC995-03

So far so good...no call back and it has been a couple weeks. Guess firmware did it

Glad to here that.

This forum is full of techs replacing controller boards etc when a simple update could resolve the issue.

[Pixtech Frameworks]

Re: MP C3004 - SC995-03

Glad to here that.

This forum is full of techs replacing controller boards etc when a simple update could resolve the issue.

How do we know when filmwire needs update???

[copier tech]

Re: MP C3004 - SC995-03

How do we know when filmwire needs update???

If you can send me a list of your current versions I can let you know if you need an update etc.

sales@copierfirmware.co.uk

[Pixtech Frameworks]

Re: MP C3004 - SC995-03

If you can send me a list of your current versions I can let you know if you need an update etc.

sales@copierfirmware.co.uk

Ok, I'll do that tomorrow

[Gift]

Re: MP C3004 - SC995-03

With a functional machine you can also run the ricoh update tool wich requires an internet connection but is free:

RICOH Firmware Update Tool Downloads | Ricoh Global

It will detect if newer firmware is available and works with various models, even old buggers like MPC3001

[Pixtech Frameworks]

Re: MP C3004 - SC995-03

Ok, I'll do that tomorrow

I've sent screenshot of my Gestetner mpc3503 firmware, if it requires update.

[copier tech]

Re: MP C3004 - SC995-03

I've sent screenshot of my Gestetner mpc3503 firmware, if it requires update.

Hi,

Yes looking at your screen shot there are a few key modules that are outdated.

Printer & Copier Firmware - www.printerfirmware.co.uk

[Mark Bbb]

Re: MP C3004 - SC995-03

How do we know when filmwire needs update???

When the problem is weird, like this.
I upgrade the firmware when i'm able to, it is very easy with the Ricoh auto update tool , no more "romdata", SDcards, downloading...
It should be part of an intervention.