mp4001 doesn't show buttons in scanner menu

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  • pakobernal
    Technician
    • May 2012
    • 46
    #1

    mp4001 doesn't show buttons in scanner menu

    Hi friend, I have a problem with a mp4001, I create the users in the address book, but the buttons don't appear in the scanner menu. Any idea?

    Thanks, and excuse me for my english.
    Tags: buttons, idea, menu, mp4001, scanner
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 36685
      #2
      Re: mp4001 doesn't show buttons in scanner menu

      Sounds like none of the user have any destinations associated with them.

        Comment

        • pakobernal
          Technician
          • May 2012
          • 46
          #3
          Re: mp4001 doesn't show buttons in scanner menu

          Originally posted by slimslob
          Sounds like none of the user have any destinations associated with them.
          I've created the users in web image monitor as always, I enter the data to authenticate, the path, .... but then no buttons appears on the machine. It's very strange.

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 36685
              #4
              Re: mp4001 doesn't show buttons in scanner menu

              Originally posted by pakobernal
              I've created the users in web image monitor as always, I enter the data to authenticate, the path, .... but then no buttons appears on the machine. It's very strange.
              Try checking from the control panel. From there you can do a connection check for each path. And that is not the only thing that you can check from the control panel and not from WIM.

                Comment

                • pakobernal
                  Technician
                  • May 2012
                  • 46
                  #5
                  Re: mp4001 doesn't show buttons in scanner menu

                  Originally posted by slimslob
                  Try checking from the control panel. From there you can do a connection check for each path. And that is not the only thing that you can check from the control panel and not from WIM.
                  Thank you very much, the machine is in a distant client. I'm going to try to connect remotely and check the address book and the machine, and try to create another user.

                    Comment

                    • luca72
                      Field Supervisor

                      1,000+ Posts
                      • Oct 2017
                      • 1673
                      #6
                      Re: mp4001 doesn't show buttons in scanner menu

                      Originally posted by pakobernal
                      Hi friend, I have a problem with a mp4001, I create the users in the address book, but the buttons don't appear in the scanner menu. Any idea?

                      Thanks, and excuse me for my english.

                      could it be that you have "display priority setting" set to mail, or vice versa?
                      or you can make a backup of the address book (for safety) via wim, and reset the scanner application via sp and format the hdd
                      "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

                        Comment

                        • Drivee
                          Trusted Tech

                          250+ Posts
                          • Nov 2020
                          • 322
                          #7
                          Re: mp4001 doesn't show buttons in scanner menu

                          Hm.. printer have numbers, every user is 1 number. So, when you scan something, you just choose number (location, user)..

                            Comment

                            • pakobernal
                              Technician
                              • May 2012
                              • 46
                              #8
                              Re: mp4001 doesn't show buttons in scanner menu

                              Thanks everyone for answering, it was finally hdd problem, I had to go and change it and the problem has been fixed.

                                Comment

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