mp4001 doesn't show buttons in scanner menu

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  • pakobernal
    Technician
    • May 2012
    • 46

    #1

    mp4001 doesn't show buttons in scanner menu

    Hi friend, I have a problem with a mp4001, I create the users in the address book, but the buttons don't appear in the scanner menu. Any idea?

    Thanks, and excuse me for my english.
  • slimslob
    Retired

    Site Contributor
    25,000+ Posts
    • May 2013
    • 36796

    #2
    Re: mp4001 doesn't show buttons in scanner menu

    Sounds like none of the user have any destinations associated with them.

    Comment

    • pakobernal
      Technician
      • May 2012
      • 46

      #3
      Re: mp4001 doesn't show buttons in scanner menu

      Originally posted by slimslob
      Sounds like none of the user have any destinations associated with them.
      I've created the users in web image monitor as always, I enter the data to authenticate, the path, .... but then no buttons appears on the machine. It's very strange.

      Comment

      • slimslob
        Retired

        Site Contributor
        25,000+ Posts
        • May 2013
        • 36796

        #4
        Re: mp4001 doesn't show buttons in scanner menu

        Originally posted by pakobernal
        I've created the users in web image monitor as always, I enter the data to authenticate, the path, .... but then no buttons appears on the machine. It's very strange.
        Try checking from the control panel. From there you can do a connection check for each path. And that is not the only thing that you can check from the control panel and not from WIM.

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        • pakobernal
          Technician
          • May 2012
          • 46

          #5
          Re: mp4001 doesn't show buttons in scanner menu

          Originally posted by slimslob
          Try checking from the control panel. From there you can do a connection check for each path. And that is not the only thing that you can check from the control panel and not from WIM.
          Thank you very much, the machine is in a distant client. I'm going to try to connect remotely and check the address book and the machine, and try to create another user.

          Comment

          • luca72
            Field Supervisor

            1,000+ Posts
            • Oct 2017
            • 1677

            #6
            Re: mp4001 doesn't show buttons in scanner menu

            Originally posted by pakobernal
            Hi friend, I have a problem with a mp4001, I create the users in the address book, but the buttons don't appear in the scanner menu. Any idea?

            Thanks, and excuse me for my english.

            could it be that you have "display priority setting" set to mail, or vice versa?
            or you can make a backup of the address book (for safety) via wim, and reset the scanner application via sp and format the hdd
            "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

            Comment

            • Drivee
              Trusted Tech

              250+ Posts
              • Nov 2020
              • 322

              #7
              Re: mp4001 doesn't show buttons in scanner menu

              Hm.. printer have numbers, every user is 1 number. So, when you scan something, you just choose number (location, user)..

              Comment

              • pakobernal
                Technician
                • May 2012
                • 46

                #8
                Re: mp4001 doesn't show buttons in scanner menu

                Thanks everyone for answering, it was finally hdd problem, I had to go and change it and the problem has been fixed.

                Comment

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