IM C2500 not recognising toner after firmware update

[dave w]

Hi all
Has anybody come across the problem with a IM C2500 saying = print Cartridge Setting Error = after a remote firmware update?

Was there for a fusing unit ghosting problem and after the fix started off the remote firmware update (left the office as they wanted to close it) left the machine to do it magic!! - after the update the error started !

was working fine before.

going back tomorrow with another toner (Ricoh toner)

Any ideas in advance of my return?

Thanks Dave

[8T2]

Re: IM C2500 not recognising toner after firmware update

Think it's just by chance that toner not set message came up after doing firmware because I've been running into this issue way too much recently. Check the chip contacts on the toner bottles. Chances are you'll see one of them is contaminated. Don't know how many I've had to literally scrape clean with a small flat the past year or so

Sent from my SM-A305F using Tapatalk

[dave w]

Re: IM C2500 not recognising toner after firmware update

Think it's just by chance that toner not set message came up after doing firmware because I've been running into this issue way too much recently. Check the chip contacts on the toner bottles. Chances are you'll see one of them is contaminated. Don't know how many I've had to literally scrape clean with a small flat the past year or so

Sent from my SM-A305F using Tapatalk

BIG Thanks 8T2 for reply.

Yes I was thinking pissibly chip contamination, Will see tomorrow

Thanks again

Dave w

[GIUBOSS]

Re: IM C2500 not recognising toner after firmware update

Hi all
Has anybody come across the problem with a IM C2500 saying = print Cartridge Setting Error = after a remote firmware update?

Was there for a fusing unit ghosting problem and after the fix started off the remote firmware update (left the office as they wanted to close it) left the machine to do it magic!! - after the update the error started !

was working fine before.

going back tomorrow with another toner (Ricoh toner)

Any ideas in advance of my return?

Thanks Dave

Is the installed toner genuine?

[dave w]

Re: IM C2500 not recognising toner after firmware update

Is the installed toner genuine?

Yes
funny you should ask as the colors are not, only the K toner is genuine.

If it was the other way ( not seeing the non ricoh toners ) then I would be thinking about richo may of done something to the FW to detect non ricoh toners.

[tsbservice]

Re: IM C2500 not recognising toner after firmware update

"print Cartridge Setting Error" means no K toner? Strange.
Of topic
Are you sure using compatible toners CMY is OK long term wise? Maybe ghosting problems aren't coincedense.

[dave w]

Re: IM C2500 not recognising toner after firmware update

Maybe ghosting problems aren't coincedense.

Hi
My thought pattern was that sometimes a firmware update will adj a Fusing issue. (goes to show - poxy firmware updates - if its not broken dont fix it! )


After removing lots of paper dust from ITB due to cheep paper and removing some baked toner from the guide all was ok, 50 copies and no issues.
small office and and under 10K on use.

will see today when I revisit.

Thanks all

Dave w

[dave w]

Re: IM C2500 not recognising toner after firmware update

Quick update while im on site

When all the color toners are removed it recognises the K toner , all color tones are now Ricoh.

I have checked the contacts from above via removing the plastics that cover it, all clean and no visible breaks.

the ricoh update tool says the firmware is up to date, now going to see if there is a roll back.

Dave w

update
Does not look like a roll back is possible and all is up to date.

Update

Just been advised from Ricoh Tech to backup nvram - then clear nvram to see if toners are recognised. before I do that all the toners are going back to the office to see if they work in our machine first.

Dave w

[emiliorsg]

Re: IM C2500 not recognising toner after firmware update

Have you checked that the firmware version is the latest one published in octopus? The latest version of the package is v4.60.1You can also try to re-install the same version with the sd card.

[dave w]

Re: IM C2500 not recognising toner after firmware update

Have you checked that the firmware version is the latest one published in octopus? The latest version of the package is v4.60.1You can also try to re-install the same version with the sd card.

Hi emiliorsg

Yes i did check and was all up to date.

[dave w]

Re: IM C2500 not recognising toner after firmware update

NEW UPDATE

I removed all 4 toners from the customer and placed them in a new IMC2000 we have here in the workshop.

Same issue, so has to be the toner chip. SPOOKY

new set of toners have been ordered and hopefully that will do it.

Thanks all

Dave w

the big question is why? and after a firmware update. Lets hope that was a one off case.

[TonerMunkeh]

Re: IM C2500 not recognising toner after firmware update

It's just one of those stupidities. I had an MPC3003 that the side door harness was replaced on due to jam 024. When the harness was replaced, it threw a really odd and spurious code that turned out to be one of the toner bottles. Put the old harness back on and it worked fine.

[UNICORNico]

Re: IM C2500 not recognising toner after firmware update

Compatible or Original Toners, if the chip is not read correctly causes rare errors in some machines.
I had a similar problem in an MP C5502, the connector of the Cyan chip, had the tabs crooked, causing a strange "short", and the machine indicated that the Image Units (all) and the Fusion Unit, were not installed correctly.

[Gift]

Re: IM C2500 not recognising toner after firmware update

That NV Ram clear method helped me several times with the older series but good to know it was the chip (better that than a faulty contacts inside the MFP we had a lot with the MPC305 back then).

[dave w]

Re: IM C2500 not recognising toner after firmware update

That NV Ram clear method helped me several times with the older series but good to know it was the chip (better that than a faulty contacts inside the MFP we had a lot with the MPC305 back then).

To be honest - I have never done a NV Ram Clear and used a Birth Sheet to re input all the details, so i was relieved to see it was the Toner chip. PHEW!