MP 2554 Scan Rotating

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  • SBenda
    Technician
    • Apr 2019
    • 11
    #1

    MP 2554 Scan Rotating

    I have a very odd problem with our MP 2554. We are having intermittent problems where we scan something LEF through the ADF and auto detect is on when we open the PDF the image is sometimes cut off where it looks like it only scanned the top 5 inches. Other times the image looks like it was reduced down and is very small and hard to read. Any ideas what could be going on? I've already tried resetting the machine, the machine never jams or anything like that either.
    Tags: image, reduced, scan, times
    • KeviM
      Trusted Tech

      250+ Posts
      • Oct 2019
      • 324
      #2
      Re: MP 2554 Scan Rotating

      By the sounds of it, it should be your scan settings when you scanning your originals.

      Try changing your settings before you scan. On the screen it's the setting on the left. It will allow you to change orientation, resolution, etc.

      It's very easy to use

        Comment

        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 8132
          #3
          Re: MP 2554 Scan Rotating

          Originally posted by SBenda
          I have a very odd problem with our MP 2554. We are having intermittent problems where we scan something LEF through the ADF and auto detect is on when we open the PDF the image is sometimes cut off where it looks like it only scanned the top 5 inches. Other times the image looks like it was reduced down and is very small and hard to read. Any ideas what could be going on? I've already tried resetting the machine, the machine never jams or anything like that either.

          Update the firmware & set the scan resolution to 300DPI or higher.
          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk
          ​

            Comment

            • sandmanmac
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Feb 2009
              • 3979
              #4
              Re: MP 2554 Scan Rotating

              Originally posted by KeviM
              By the sounds of it, it should be your scan settings when you scanning your originals.
              100% !
              It's under the "Original feed type" button

                Comment

                • SBenda
                  Technician
                  • Apr 2019
                  • 11
                  #5
                  Re: MP 2554 Scan Rotating

                  The problem for this was actually a firmware bug. Figured I would come back and uppdate this post. I do not recall the versions that were updated but it was the ADF firmware that needed to be rolled back and it started working again.

                    Comment

                    • sandmanmac
                      Field Supervisor

                      Site Contributor
                      2,500+ Posts
                      • Feb 2009
                      • 3979
                      #6
                      Re: MP 2554 Scan Rotating

                      Originally posted by SBenda
                      The problem for this was actually a firmware bug. Figured I would come back and uppdate this post. I do not recall the versions that were updated but it was the ADF firmware that needed to be rolled back and it started working again.
                      Good to hear.
                      Now how 'bout giving some credit to the guy who actually suggested that to you 7 months ago

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