Aficio SP 4310n Paper Size Mismatch In Tray 1 Error.

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  • saibajustica
    Technician
    • Mar 2018
    • 20
    #1

    Aficio SP 4310n Paper Size Mismatch In Tray 1 Error.

    Hey folks,

    I'm trying to print 8 1/2" x 11" from Tray 1 but keep getting the following error on an Aficio SP 4310n:


    Paper size mismatch in Tray 1. Change Paper. 5 1/2" x 8 1/2".


    I've changed the paper size settings, no go. Followed other troubleshooting suggestions in the hardware manual, but again, no go.

    Is there some configuration that I'm missing. Do I need to do something in service mode?

    Thanks in advance.
    Tags: aficio, paper, size, tray
    • 8T2
      Trusted Tech

      250+ Posts
      • Aug 2015
      • 257
      #2
      Re: Aficio SP 4310n Paper Size Mismatch In Tray 1 Error.

      What size is loaded in tray? What paper size is the document on PC?

      If it's a dirty paper size sensor or faulty tray detecting incorrect size on printer you can try manually setting paper size in user tools to match the paper loaded.

      If the printer is detecting the correct size paper that's loaded change the paper size of document on PC

      Sent from my SM-A305F using Tapatalk

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 37059
          #3
          Re: Aficio SP 4310n Paper Size Mismatch In Tray 1 Error.

          Originally posted by saibajustica
          Hey folks,

          I'm trying to print 8 1/2" x 11" from Tray 1 but keep getting the following error on an Aficio SP 4310n:


          Paper size mismatch in Tray 1. Change Paper. 5 1/2" x 8 1/2".


          I've changed the paper size settings, no go. Followed other troubleshooting suggestions in the hardware manual, but again, no go.

          Is there some configuration that I'm missing. Do I need to do something in service mode?

          Thanks in advance.
          Where are you changing the paper size setting at, the dial in the paper tray, the control panel (requires that the dial is set to *) or in page format for what is being printed? Paper size mismatch means that the size set in the printer does not match the page format setting for the document. And if I remember correctly the 5 1/2" x 8 1/2" indicated the paper size the computer is requesting.

            Comment

            • davel
              Technician

              1,000+ Posts
              • Oct 2011
              • 1089
              #4
              Re: Aficio SP 4310n Paper Size Mismatch In Tray 1 Error.

              Document size is probably 5 1/2 x 8 1/2

                Comment

                • saibajustica
                  Technician
                  • Mar 2018
                  • 20
                  #5
                  Re: Aficio SP 4310n Paper Size Mismatch In Tray 1 Error.

                  Originally posted by slimslob
                  Where are you changing the paper size setting at, the dial in the paper tray, the control panel (requires that the dial is set to *) or in page format for what is being printed? Paper size mismatch means that the size set in the printer does not match the page format setting for the document. And if I remember correctly the 5 1/2" x 8 1/2" indicated the paper size the computer is requesting.

                  OMG! I'm such a newb!

                  I didn't know there was a dial in the tray to adjust the paper size. That was the issue. It's all resolved now. Btw, I was trying to adjust to a paper size of 8 1/2" x 11".

                  Thanks guys for all your help and patience. My learning journey continues...

                    Comment

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