MPXX55 Toner widget

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  • MIKON
    Trusted Tech

    100+ Posts
    • Jul 2015
    • 188

    #1

    MPXX55 Toner widget

    Happy Friday gentleman
    Does anyone know how to reset the toner bottle widget on the MPXX55 series when a customer replaces a toner cartridge prematurely the toner widget shows toner low.

    Thanks
  • luca72
    Field Supervisor

    1,000+ Posts
    • Oct 2017
    • 1784

    #2
    Tell the customer not to replace the cartridge prematurely.
    The problem usually occurs even if the cartridge is almost empty; the widget will show "almost empty." If the customer removes and re-put the same cartridge, the widget will show "full," when in reality it is almost empty.
    This is because this system doesn't use chips.
    "I'll be back"

    Comment

    • MIKON
      Trusted Tech

      100+ Posts
      • Jul 2015
      • 188

      #3
      I did, naturally she said she waited until it was empty I
      wasn't going to start a argument.

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